20B41

David J. Johnson
Director
Service Engineering Operations
Ford Customer Service Division
Ford Motor Company
P. O. Box 1904
Dearborn, Michigan 48121
November 4, 2020
TO:
All U.S. Ford and Lincoln Dealers
SUBJECT:
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B41
Certain 2020 Model Year Super Duty and 2021 Model Year Medium Duty Vehicles
Equipped with a 6.7L Engine
Left Hand Side High Pressure Fuel Rail Replacement
PROGRAM TERMS
This program will be in effect through November 30, 2021. There is no mileage limit for this program.
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
Super Duty
2020
Kentucky
July 28, 2020 through September 13, 2020
Super Duty
2020
Ohio
August 3, 2020 through September 3, 2020
Medium Duty
2021
Ohio
July 30, 2020 through September 3, 2020
Affected vehicles are identified in OASIS and FSA VIN Lists.
REASON FOR THIS PROGRAM
In some of the affected vehicles, the vehicle may have been built with a high pressure fuel rail where
the internal fuel orifice may become dislodged. If the fuel orifice becomes dislodged, it can travel
down and damage the pressure control valve pintle resulting in a Diagnostic Trouble Code (DTC)
P0088.
SERVICE ACTION
Before demonstrating or delivering any new in-stock vehicles involved in this program, dealers are to
replace the left hand side high pressure fuel rail using the technical instructions, even if DTC P0088 is
not present. This service must be performed on all affected vehicles at no charge to the vehicle
owner.
OWNER NOTIFICATION MAILING SCHEDULE
Owner letters are expected to be mailed the week of November 16, 2020. Dealers should repair any
affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.
ATTACHMENTS
Attachment I:
Administrative Information
Attachment II:
Labor Allowances and Parts Ordering Information
Attachment III:
Technical Information
Owner Notification Letters
© Copyright 2020 Ford Motor Company
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web
Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician
Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or
listed under the SSSC tab.
Sincerely,
David J. Johnson
© Copyright 2020 Ford Motor Company
ATTACHMENT I
Page 1 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B41
Certain 2020 Model Year Super Duty and 2021 Model Year Medium Duty Vehicles
Equipped with a 6.7L Engine
Left Hand Side High Pressure Fuel Rail Replacement
OASIS ACTIVATION
OASIS will be activated on November 4, 2020.
FSA VIN LISTS ACTIVATION
FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on November 4,
2020. Owner names and addresses will be available by week of November 30, 2020.
NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle
registration records. The use of such motor vehicle registration data for any purpose other than in
connection with this program is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service
action.
SOLD VEHICLES
• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list
but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when
available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle
inventory.
STOCK VEHICLES
• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.
TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this service action.
OWNER REFUNDS
Refunds are not approved for this program.
RENTAL VEHICLES
Rental vehicles are not approved for this program.
© Copyright 2020 Ford Motor Company
ATTACHMENT I
Page 2 of 2
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B41
Certain 2020 Model Year Super Duty and 2021 Model Year Medium Duty Vehicles
Equipped with a 6.7L Engine
Left Hand Side High Pressure Fuel Rail Replacement
ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)
Additional repairs identified as necessary to complete the FSA should be managed as follows:
• For related damage and access time requirements, refer to the Warranty and Policy Manual /
Section 6 – Ford & Lincoln Program Policies / General Information & Special Circumstances
for FSA’s / Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is
required, although related damage must be on a separate repair line with the “Related
Damage” radio button checked.
o Ford vehicles – 3 years or 36,000 miles
o F-650/F-750 trucks – 2 years, regardless of miles driven
CLAIMS PREPARATION AND SUBMISSION
• Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty
Solution (OWS) online.
o When entering claims, select claim type 31: Field Service Action. The FSA number
20B41 is the sub code.
o For additional claims preparation and submission information, refer to the Recall and
Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
•
•
Repair/Claim Coding
o Casual Part: 9D280
o Customer Concern Code: E29
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a
separate repair line from the FSA with same claim type and sub code as described in Claim
Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.
© Copyright 2020 Ford Motor Company
ATTACHMENT II
Page 1 of 1
NEW VEHICLE DEMONSTRATION / DELIVERY HOLD
Customer Satisfaction Program 20B41
Certain 2020 Model Year Super Duty and 2021 Model Year Medium Duty Vehicles
Equipped with a 6.7L Engine
Left Hand Side High Pressure Fuel Rail Replacement
LABOR ALLOWANCES
Description
2020MY Super Duty 6.7L - Replace Left Hand Side High
Pressure Fuel Rail
2021MY Medium Duty 6.7L 0 Replace Left Hand Side High
Pressure Fuel Rail
Labor Operation
Labor Time
20B41B
1.5 Hours
20B41C
1.2 Hours
PARTS REQUIREMENTS / ORDERING INFORMATION
IMPORTANT NOTE: Ford Engineering has determined that high pressure fuel lines can be reused
for this Field Service Action directed repair of newer vehicles. These fuel lines are normally
directed to be discarded in workshop manual procedures, due to unknown history of past repairs
and mix of vehicle ages, which can compromise threads and sealing surfaces. However, any high
pressure fuel lines that are dropped, or otherwise suspect as damaged, should be replaced per
regular workshop manual procedure.
Order the parts below through normal order processing channels:
Part Number
Description
Order
Quantity
LC3Z-9D280-D
Left Hand Side High Pressure Fuel Rail
1
To guarantee the shortest delivery time, an emergency order for parts must be placed.
Claim
Quantity
1
DEALER PRICE
For latest prices, refer to DOES II.
PARTS RETENTION, RETURN, & SCRAPPING
Follow the provisions of the Warranty and Policy Manual, Section 1 - WARRANTY PARTS
RETENTION AND RETURN POLICIES. If a replaced part receives a scrap disposition, the part must
be scrapped in accordance with all applicable local, state and federal environmental protection and
hazardous material regulations. Federal law prohibits selling motor vehicle parts or components that
are under safety, compliance, or emissions recall.
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in
accordance with Policy Procedure Bulletin 4000.
© Copyright 2020 Ford Motor Company
ATTACHMENT III
PAGE 1 OF 12
CUSTOMER SATISFACTION PROGRAM 20B41
CERTAIN 2020 MODEL YEAR SUPER DUTY AND 2021 MODEL YEAR MEDIUM
DUTY VEHICLES EQUIPPED WITH A 6.7L ENGINE — LEFT HAND (LH) SIDE HIGH
PRESSURE FUEL RAIL REPLACEMENT
SERVICE PROCEDURE
WARNING: When handling fuel, always observe fuel handling precautions and be prepared
			
in the event of fuel spillage. Spilled fuel may be ignited by hot vehicle components
or other ignition sources. Failure to follow these instructions may result in serious
				
personal injury.
NOTICE: Do not work on the fuel system until the pressure has been released and the engine has 		
				 cooled. Fuel in the high-pressure fuel system is hot and under very high pressure.
		
				 High pressure fuel may cause cuts and contact with hot fuel may cause burns. Failure 		
to follow these instructions may result in serious personal injury.
NOTICE: Fuel injection equipment is manufactured to very precise tolerances and fine clearances. 		
			
To prevent fuel system damage, it is essential that absolute cleanliness is observed 		
				 when working with these components.
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
ATTACHMENT III
PAGE 2 OF 12
CUSTOMER SATISFACTION PROGRAM 20B41
All Vehicles
IMPORTANT NOTE: Ford Engineering has determined that high pressure fuel lines can be reused
for this Field Service Action directed repair of newer vehicles. These fuel lines are normally
directed to be discarded in workshop manual procedures, due to unknown history of past repairs
and mix of vehicle ages, which can compromise threads and sealing surfaces. However, any high
pressure fuel lines that are dropped, or otherwise suspect as damaged, should be replaced per
regular workshop manual procedures.
1. Release the fuel system pressure. Please follow the Workshop Manual (WSM) procedures in
Section 310-00B.
		
Super Duty Vehicles (For F650/750 Vehicles proceed to Page 3)
2. Remove the secondary (LH side) battery tray. Please follow the WSM procedures in Section 414-01.
3. If equipped, remove the left engine sound shield retainers, then remove the sound shield. See Figure 1.
x4
2025B
E316429
FIGURE 1
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
ATTACHMENT III
PAGE 3 OF 12
CUSTOMER SATISFACTION PROGRAM 20B41
F650/750 Vehicles
4. Disconnect the battery ground cables (both if equipped). Please follow the WSM procedures in
Section 414-01.
5. Remove the bolts and position aside the power steering fluid reservoir. See Figure 2.
Torque to:
			
- Vehicles with metal mounting bracket: 22 lb.ft (30 Nm).
			
- Vehicles with all plastic reservoir: 30 lb.ft (40 Nm).
x2
2025A
E219043
FIGURE 2
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 4 OF 12
CUSTOMER SATISFACTION PROGRAM 20B41
All Vehicles
NOTE: Pay close attention to the fuel injector wiring harness routing and the connection points for
			reassembly.
6. Position aside the left hand (LH) fuel rail wiring harness. See Figure 3.
		
		
		
		
• Disconnect the four (4) fuel injector electrical connectors.
• Disconnect the electrical connector.
• Disconnect the three (3) fuel wiring harness retainers from the fuel rail and position aside the 		
harness.
x4
x3
2025C
FIGURE 3
E316438
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 5 OF 12
CUSTOMER SATISFACTION PROGRAM 20B41
7. NOTICE: Fuel injection equipment is manufactured to very precise tolerances and fine 			
		
clearances. To prevent fuel system damage, it is essential that absolute cleanliness is
		
observed when working with these components.
		 - Position aside the LH fuel injector supply tubes. See Figure 4.
			
			
			
a. Loosen the four (4) fuel injector supply tube fittings at the injectors.
b. Fully remove the four (4) fuel injector supply tube-to-fuel rail tube fittings and position 		
aside all four tubes.
a
x4
x4
b
2025D
FIGURE 4
E316441
8. Loosen and
disconnect the three (3) LH fuel rail supply tube fittings at the LH fuel rail. See Figure 5.
x3
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2025K
FIGURE 5
E316443
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 6 OF 12
CUSTOMER SATISFACTION PROGRAM 20B41
9. Disconnect the fuel rail supply tube from the fuel rail. Please follow the WSM procedures in
Section 310-00B. See Figure 6.
2025G
FIGURE 6
10. NOTE: The use of a pair of long needle nose pliers or another commercially available tool may aid in 		
		
the releasing of the center fuel injector return hose fitting lock. See Figure 7.
		 - Pull up on the center of the fuel injector return hose fittings to release the center fuel injector 		
		 return hose fitting locks, then pull up on the fuel injector return hose fittings to disconnect.
		 - Detach the retainer and position aside the fuel injector return hoses.
x4
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
2025S
FIGURE 7
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
PLACE COPY HERE
ATTACHMENT III
PAGE 7 OF 12
CUSTOMER SATISFACTION PROGRAM 20B41
11. Disconnect the LH fuel rail electrical connector. See Figure 8.
2025H
FIGURE 8
12. Remove the LH fuel rail bolts, then remove and discard the LH fuel rail only. See Figure 9.
E316444
x2
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2025J
FIGURE 9
STUD FOR
MISSING NUT
PLACE COPY HERE
E316445
PLACE COPY HERE
PLACE COPY HERE
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
STUD FOR
MISSING NUT
ATTACHMENT III
PAGE 8 OF 12
CUSTOMER SATISFACTION PROGRAM 20B41
13. Position the new fuel rail in place and hand start the fuel rail bolts at this stage. See Figure 10.
NOTE: The fuel rail bolts will be tightened later in this procedure.
x2
HAND START THE
BOLTS AT THIS STAGE
2025L
FIGURE 10
14. Install the fuel injector return hoses to the left side of the engine, then attach the left fuel injector return
hose to the hose retainers. See Figure 11.
E316445
		 - Push down on the fuel injector return hose fitting tabs to connect the fuel injector return hose 		
		 fittings to the fuel injectors.
		 - Push down on the center of the fuel injector return hose fittings to lock the fittings to the fuel 		
injectors.
x4
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
2025Q
PLACE COPY HERE
FIGURE 11
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
ATTACHMENT III
PAGE 9 OF 12
CUSTOMER SATISFACTION PROGRAM 20B41
15. Connect the LH fuel rail electrical connector. See Figure 8.
16. NOTE: The fuel rail supply tube fittings will be tightened later in this procedure.
		 - Connect, but do not tighten at this time, the three (3) LH fuel rail supply tube fittings to the LH 		
		 fuel rail. See Figure 12.
x3
2025K
FIGURE 12
E316443
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
PLACE COPY HERE
ATTACHMENT III
PAGE 10 OF 12
CUSTOMER SATISFACTION PROGRAM 20B41
17. Connect the fuel rail supply tube to the fuel rail. See Figure 6.
18. Position back the fuel injector supply tubes between the fuel rail and the fuel injectors. Fully hand-start
and seat the fuel injector supply tube fittings onto the fuel rail and the fuel injectors. Tighten the fuel
rail and the fuel rail supply tube fittings in the stages and in the sequence shown below. See Figure 13.
			
			
Torque:
				
1-2 fuel rail mounting bolts : 18 lb.ft (24 Nm)
				
3-6 fuel injector supply tube fittings to fuel injectors : 89 lb.in (10 Nm)
				
7-10 fuel injector supply tube fittings to fuel rail : 89 lb.in (10 Nm)
				
3-6 fuel injector supply tube fittings to fuel injectors : 65°
				
7-10 fuel injector supply tube fittings to fuel rail : 65°
5
6
7
3
4
8
1
9
10
2
2025M
FIGURE 13
E316442
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
STUD FOR
MISSING NUT
PLACE COPY HERE
PLACE COPY HERE
ATTACHMENT III
PAGE 11 OF 12
CUSTOMER SATISFACTION PROGRAM 20B41
19. Tighten the fuel rail supply tube fittings in the following stages and in the sequence shown.
See Figures 5 and 14.
			
			
Torque:
				
Stage 1: Tighten to: 89 lb.in (10 Nm)
				
Stage 2: Tighten an additional: 65°
x3
2025N
E221203
FIGURE 14
20. Position back the left hand (LH) fuel rail wiring harness. See Figure 15.
		 • Connect the four (4) fuel injector electrical connectors.
		 • Connect the electrical connector.
		 • Connect the three (3) fuel wiring harness retainers to the fuel rail.
x4
x3
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
STUD FOR
MISSING NUT
2025T
PLACE COPY HERE
FIGURE 15
PLACE COPY HERE
E316438
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
PLACE COPY HERE
ATTACHMENT III
PAGE 12 OF 12
CUSTOMER SATISFACTION PROGRAM 20B41
F650/750 Vehicles
21. Position back and install the power steering fluid reservoir by reversing Step 5. See Figure 2.
22. Connect the battery. Please follow the WSM procedures in Section 414-01.
Super Duty Vehicles
23. If equipped, install the left engine sound shield and retainers. See Figure 1.
24. Install the secondary battery tray and battery. Please follow the WSM procedures in Section 414-01.
All Vehicles
25. Fill the degas bottle with the recommended coolant mixture and fill level. Please follow the WSM 		
procedures in Section 303-03B.
26. Bleed the fuel system. Please follow the WSM procedures in Section 310-00B.
IMPORTANT NOTE: Federal law prohibits selling motor vehicle parts or components that are
under safety, compliance, or emissions recall. Unless a part is requested to be returned to Ford, all
parts replaced under this FSA must be scrapped in accordance with all applicable local, state and
federal environmental protection and hazardous material regulations. Refer to the Parts Retention,
Return, & Scrapping section of the FSA dealer bulletin for further information.
CPR © 2020 FORD MOTOR COMPANY
DEARBORN, MICHIGAN 48121
11/2020
Ford Motor Company
Ford Customer Service Division
P. O. Box 1904
Dearborn, Michigan 48121
November 2020
Customer Satisfaction Program 20B41
Mr. John Sample
123 Main Street
Anywhere, USA 12345
Your Vehicle Identification Number (VIN): 12345678901234567
At Ford Motor Company, we are committed not only to building high quality, dependable products, but
also to building a community of happy, satisfied customers. To demonstrate that commitment, we are
providing a no-charge Customer Satisfaction Program for your vehicle with the VIN shown above.
Why are you receiving
this notice?
On your vehicle, it may be possible one of the high pressure fuel rails was
assembled incorrectly.
What is the effect?
This may result in a rough running engine with the malfunction indicator
lamp illumination, potentially followed by a reduction in power.
What will Ford and
your dealer do?
In the interest of customer satisfaction, Ford Motor Company has authorized
your dealer to replace the high pressure fuel rail free of charge (parts and
labor) under the terms of this program.
This Customer Satisfaction Program will be in effect until November 30,
2021 regardless of mileage. Coverage is automatically transferred to
subsequent owners.
How long will it take?
The time needed for this repair is less than one-half day. However, due to
service scheduling requirements, your dealer may need your vehicle for a
longer period of time.
COVID-19
(CORONAVIRUS)
Ford dealerships have implemented enhanced protocols to ensure both your
safety and the safety of dealership employees. This includes specific
procedures for cleaning and disinfecting customer vehicles before and after
each vehicle is serviced. In most places, vehicle service has been deemed a
critical service. Please contact your local dealer to confirm current service
hours. For more information on how Ford and your local dealer are working
hard to keep you on the road during these challenging times, please visit
owner.ford.com.
© Copyright 2020 Ford Motor Company
What should you do?
Please call your dealer without delay to schedule a service appointment for
Customer Satisfaction Program 20B41. Provide the dealer with your VIN,
which is printed near your name at the beginning of this letter.
If you do not already have a servicing dealer, you can access
www.Fordowner.com for dealer addresses, maps, and driving instructions.
Ford Motor Company wants you to have this service action completed on
your vehicle. The vehicle owner is responsible for making arrangements to
have the work completed. Ford Motor Company can deny coverage for any
vehicle damage that may result from the failure to have this service action
performed on a timely basis. Therefore, please have this service action
performed as soon as possible.
NOTE: You can receive information about Recalls and Customer
Satisfaction Programs through our FordPass App. The app can be
downloaded through the App Store or Google Play. In addition there are
other features such as reserving and paying for parking in certain locations
and controlling certain functions on your vehicle (lock or unlock doors,
remote start) if it is equipped to allow control.
What if you no longer
own this vehicle?
If you no longer own this vehicle, and have an address for the current owner,
please forward this letter to the new owner.
You received this notice because our records, which are based primarily on
state registration and title data, indicate that you are the current owner.
Can we assist you
further?
If you have difficulties getting your vehicle repaired promptly and without
charge, please contact your dealership's Service Manager for assistance.
RETAIL OWNERS: If you have questions or concerns, please contact our
Ford Customer Relationship Center at 1-866-436-7332 and one of our
representatives will be happy to assist you. If you wish to contact us through
the Internet, our address is: www.Fordowner.com.
For the hearing impaired call 1-800-232-5952 (TDD). Representatives are
available Monday through Friday: 8:00AM – 8:00PM (Eastern Time).
FLEET OWNERS: If you have questions or concerns, please contact our
Fleet Customer Information Center at 1-800-34-FLEET, choose Option
#3, and one of our representatives will be happy to assist you. If you wish to
contact us through the Internet, our address is: www.fleet.ford.com.
Representatives are available Monday through Friday: 8:00AM - 8:00PM
(Eastern Time).
Thank you for your attention to this important matter.
Ford Customer Service Division
© Copyright 2020 Ford Motor Company