A9120402061505_1

PSS 91 HomeLink Garage Door Opener button is grayed out while driving or HomeLink GPS location
pairing is not working
91 20 40 2061505/1 November 24, 2020.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4, A4
allroad, S4,
A5, A5
Cabriolet,
A5
Sportback,
S5, S5
Cabriolet,
and S5
Sportback
2020
All
Not Applicable
Condition
Customer states:
 The HomeLink Garage
Door Opener
(furthermore abbreviated
as UGDO) shortcut
button in the MMI
dropdown menu is
grayed out while driving
(Figure 1).
 A message “For your
safety, this function is
not available while
driving” is displayed
when “clicking” on it.
Figure 1. UGDO shortcut button grayed out.
Page 1 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 The geolocation feature
of the UGDO system is
not working, despite
having been stored by
the customer during the
pairing procedure
(Figure 2).
Figure 2. UGDO geolocation pairing process.
Technical Background
A software bug in the MIB3 system causes the non-availability of the hotkey and geolocation features of the
UGDO system.
Production Solution
Not applicable.
Service
1. Explain to the customer that a solution is forthcoming for the 2nd quarter of 2021, pending successful
compatibility testing and that no repairs are necessary at this point. Do not replace any components for this
condition since this will not resolve the customer’s concern.
2. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi
(under Related Links >> Service), or through the Technical Assistance page in Elsa.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Page 2 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Additional Information
All part and service references provided in this TSB (2061505) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 3 of 3
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.