No. 2001

7
Bulletin #: 2001
Advanced Technical Information
Part ID: 7226
Squeaking / Creaking from Seat Back Cover
Vehicles Affected
Models
Model Year
Model Type
VIN Range
Vehicle-Specific Equipment
Cayenne
2019 - Present
9YA/ 9YB
N/A
N/A
Revision History
Revision
Release Date
Changes
0
November 17, 2020
Original document
Condition
The customer complains of squeaking / creaking from the seat back area.
Technical Background
Contact between the plastic seat back cover and metal frame makes noise as a result of the stick-slip effect.
Insulating the contact points with felt will remedy the noise.
AfterSales
November 17, 2020
Page 1 of 3
7
Bulletin #: 2001
Advanced Technical Information
Part ID: 7226
Service Information
Use felt tape to insulate three pairs of contact points
1.
The first pair is around the large holes at the top of the seat back frame.
2.
The bottom of the seat back cover has two tabs in the center area that attach to metal tabs on the lower
bar.
3.
There are two contact areas at the bottom outer area of the seat back cover that also need insulating.
Production Solution
The two large holes at the top of the seat frame have been insulated in production, as shown in the photos,
since 10-27-2020. The other points have not been insulated in production at this time.
AfterSales
November 17, 2020
Page 2 of 3
Bulletin #: 2001
Advanced Technical Information
Part ID: 7226
7
Warranty
Invoicing: For documentation and warranty invoicing, enter the labor operations, PQIS coding and part numbers
specified below in the warranty claim:
APOS
Labor Operation
I No.
72261901
Backrest cover removal (left)
72261902
Backrest cover removal (right)
72194199*
Backrest frame touch up (If one side)
72194299*
Backrest frame touch up (If both sides)
*Time units claimed must be based on separate identifiable time punches for applying felt to the contact points.
PQIS coding:
Location (FES5)
72260
Backrest Cover
Damage type (SA4)
2014
Rattles
Search Items
Cayenne; seat noise; seat back; squeak; creak
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are
written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in
order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operatio7n of your vehicle, and
may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins
are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester
are the ones that must be followed.
6000003473
©2020 Porsche Cars North America, Inc.
AfterSales
November 17, 2020
Page 3 of 3