PS450

SUBJECT:
GROUP
ELE
MODEL
Sportage (QL)
w/UVO eServices
NUMBER
PS450
DATE
May 2016
SIRIUS XM DATA NOT LOADING ON UVO
eSERVICES HEAD UNIT
This bulletin provides information related to Sirius XM satellite radio service in regards to the
following customer concerns:


Sirius XM Data will not load
Head unit display Shows “No Information Received” when I select Weather, Fuel Prices,
Sports, Stocks, or Movies”.
The concerns above may happen when the communication between the Sirius XM satellite and
the head unit is not initializing correctly. To correct this concern, a “signal refresh” is required.
There are three ways for a dealer to refresh the Sirius XM signal:
1. Phoning Sirius XM OEM Dealer Support: 888-465-8528
2. Entering the radio ID (ESN) at www.siriusxm.com/refresh
3. Downloading the Sirius XM Dealer App through iTunes or Google:
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It is recommended that the Radio ID should always be used to refresh. It is not
recommended to use the VIN in case head unit has been replaced and Sirius system
does not reflect the correct Radio ID (ESN) within the vehicle.
1. Place the vehicle in an open area with clear, unobstructed view of the sky to refresh
2. Check Sirius Channel 0 to obtain the ESN or ESNs.
3. Tune the head unit to the Sirius or Sirius XM preview channel (1 in the case of this
eServices platform or sometimes 184 on other head unit platforms). NOTE: Audio
should be heard on this channel.
4. Refresh the signal using one of the methods (Dealer support #, refresh link, or
Dealer App)
5. Keep the radio on the Sirius or Sirius XM preview channel (1 or 184 until the
subscription update is confirmed (pop-up will display for a few seconds when update
is complete).
6. Confirm the Sirius XM data is working prior to releasing the vehicle to the customer.
Note: If customer has phoned in and wishes to refresh their Sirius XM signal
themselves, refer them to either call Sirius XM at 866-635-2349 or to the Sirius XM
website, by following the link below:
www.siriusxm.com/refresh
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