PS452

GROUP
ELE
NUMBER
PS 452
SUBJECT:
MODEL
2017MY Sorento (UM)
2017MY Sportage (QL)
2016MY Optima (JF)
DATE
May 2016
ANDROID AUTO™/UVO eSERVICES CONNECTIVITY ISSUES
AFTER ANDROID 6.0 UPDATE
This article provides diagnostic information
in regards to:
•
Android Auto™ will not launch
when a Samsung Android phone is
connected to the vehicle.
•
•
UVO eServices setup fails and
the head unit displays a smartphone
connection error, as shown.
Some customers with Android Auto and UVO eServices equipped vehicles are not able to
launch either feature when connecting phones to the head unit via the USB port. This issue
affects mostly customers with Samsung phones that have updated to Android 6.0
(Marshmallow). Refer to the table below for a list of affected phones:
Product
Model #
Samsung Galaxy S7
SM-G930V
Samsung Galaxy S7 Edge
SM-G935V
Samsung Galaxy S6
SM-G920V
Samsung Galaxy S6 Edge
SM-G925V
Samsung Note 5
SM-N920V
Samsung Galaxy S6 Edge +
SM-G928V
Samsung Galaxy S5
SM-G900V
Samsung Note 4
SM-N910V
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Due to requirements from certain phone carriers, the Android 6.0 software forces the
smartphone to default to a charging mode any time the smartphone is connected to a USB port.
Google and Samsung are aware of this issue and are working on an Android software update to
fix the issue (Note: Advise customers to always update their phones to the latest available
software). Until the fix is available, to address this concern, use the procedures outlined below
to enable Media Transfer Protocol (MTP) every time the phone is connected to the vehicle.
Procedure:
1. Connect the phone to the vehicle’s USB port.
2. Swipe down from the top of the screen to view the notification
panel.
3. Select the "Connected for charging" notification, as shown.
4. Select the "Transferring media files" box, as shown.
5. Launch Android Auto or UVO eServices from the
vehicle’s head unit.
6. Repeat these steps every time the phone is connected
to the vehicle via USB.
Android™ is a registered trademark of Google Inc. Android Auto™ is a registered trademark of Google Inc. App runs on your smartphone cellular data service. Normal data rates will
apply.
While Kia Motors America (“KMA”) makes all reasonable efforts to ensure that all product materials are correct, accuracy cannot be guaranteed and KMA does not assume any
responsibility for the accuracy, completeness, or authenticity of any information contained in these materials. All information contained herein was accurate and correct at the time of
publishing. From time to time, KMA may need to update or make changes to the Vehicle features and other vehicle information reported in this bulletin.
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