05-81-20

ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
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CLAIMS PERSONNEL
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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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© 2020 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY:
2018-19MY WRX and WRX STI
NUMBER: 05-81-20
SUBJECT: Rear BILSTEIN® Shock Absorbers- Design 		
		Changes
DATE: 11/10/20
INTRODUCTION:
This bulletin announces design changes made to the BILSTEIN rear shock absorbers used on the
models listed above. The changes listed below were made to enhance the durability of the seals and
to prevent oil loss:
•
•
guide bushing changed from a dry type to a wet type
configuration of the guide bushing, oil seal and dust seal were changed.
PART INFORMATION:
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being
repaired.
The part number for the new SHOCK ABSORBER - REAR is 20365VA061.
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 05-81-20; Date: 11/10/20
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SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
The service procedures for rear shock absorber replacement remain unchanged. Always refer to
the applicable Service Manual and review the full requirements of the repair. Service Manual
procedures contain information critical to performing an effective repair the first time, every
time. This includes but is not limited to important SAFETY precautions, proper inspection criteria,
necessary special tools, required processes and related one-time-use parts needed for a complete and
lasting repair.
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru
Added Security Classic or Gold plan, this repair may be submitted using the following claim
information:
Labor Description
Labor
Operation #
Labor
Time
ONE REAR STRUT ASSY. R&R AND OVERHAUL
B612-503
2.2
BOTH REAR STRUT ASSYS. R&R AND OVERHAUL
B612-504
2.9
PAI-47
SUBLET REPAIR - ADMINISTRATIVE EXPENSES
C101-108
0.3
n/a
Fail Code
(RH) PAM-47
(LH) PAO-47
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 05-81-20; Date: 11/10/20
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