03-85-20R

ATTENTION:
GENERAL MANAGER
q
PARTS MANAGER
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CLAIMS PERSONNEL
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IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE MANAGER
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© 2020 Subaru of America, Inc. All rights reserved.
SERVICE BULLETIN
APPLICABILITY: 2015-19MY Legacy and Outback
		
2017-19MY Impreza
		 2019MY Ascent
SUBJECT:
		
Propeller Shaft- High-Pitched Sound from
Center Support Bearing
NUMBER: 03-85-20R
DATE: 06/24/20
REVISED: 11/16/20
INTRODUCTION:
This bulletin announces the availability of new propeller shaft assemblies. The new parts incorporate
a production change made to address a small number of reports describing a high-pitched, squeal-type
sound heard under certain low-speed driving conditions in colder temperatures ( ~20 mph in midteens F). The center support bearing has been identified as the source of the sound. New bearings
with additional grease capacity have been incorporated to address the concern. If the condition is
confirmed, the propeller shaft assembly must be replaced as the center support component is not a
serviceable part.
PRODUCTION CHANGE INFORMATION:
The new propeller shaft assemblies were incorporated into production on 12/13/2019 as follows:
•
•
•
•
•
Legacy: L3015103
Outback: L3157240
Impreza 4Dr: L3605024
Impreza 5Dr: L3710036
Ascent: L3443783
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD
RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles,
or to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Subaru of America, Inc. is
ISO 14001 Compliant
ISO 14001 is the international standard for
excellence in Environmental Management
Systems. Please recycle or dispose of
automotive products in a manner that is friendly
to our environment and in accordance with all
local, state and federal laws and regulations.
Continued...
Bulletin Number: 03-85-20R; Revised: 11/16/20
Page 1 of 3
PART INFORMATION:
REMINDER: Always order the most up-to-date replacement parts based on the specific VIN being
repaired.
Description
Propeller Shaft
Assembly
Part Number
Application
27111AL00E
Legacy 3.6L
27111FL05C
Impreza w/ MT
27111FL04C
Impreza w/ CVT
27111XC00C
Ascent
NOTE: This bulletin will be revised with additional applicability information as it becomes
available.
SERVICE PROCEDURE / INFORMATION:
REMINDER: Customer satisfaction and retention starts with performing quality repairs.
Helpful TIPs:
•
The 2 center support bolts and the 4 bolt / nut assemblies securing the propeller shaft flange
to the rear differential input yoke are reusable.
•
The Torque specification for the 2- center support bolts is 52 Nm (28.4 ft. lbs.)
•
The Torque specification for the 4- propeller shaft to input yoke bolts is 31 Nm (23 ft. lbs.)
•
Mark the joint between the propeller shaft flange and input yoke as shown below (A) so the
shaft is properly indexed at reassembly.
The remainder of the service procedures for propeller shaft replacement remain unchanged.
Always refer to the applicable Service Manual and review the full requirements of the repair being
performed. The Service Manual procedures contain information critical to performing an effective
repair the first time, every time. This includes but is not limited to important SAFETY precautions,
proper inspection criteria, necessary special tools and required processes needed for a complete and
lasting repair.
Continued...
Bulletin Number: 03-85-20R; Revised: 11/16/20
Page 2 of 3
WARRANTY / CLAIM INFORMATION:
For vehicles within the Basic New Car Limited or Powertrain Limited Warranty period or covered by
an active Subaru Added Security Powertrain, Classic or Gold plan, this repair may be submitted using
the following claim information:
Labor Description
Labor Operation #
Labor Time
Fail Code
PROPELLER SHAFT, U-JOUNT / DOJ R&R
B372-601
0.5
KBS-25
IMPORTANT REMINDERS:
•
SOA strongly discourages the printing and/or local storage of service information as previously
released information and electronic publications may be updated at any time.
•
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
•
Always refer to STIS for the latest service information before performing any repairs.
Bulletin Number: 03-85-20R; Revised: 11/16/20
Page 3 of 3