NAS20.11.004

SERVICE ACTION H238 - INCORRECT
JUNCTION BOX TERMINALS
NAS20.11.004
WORKSHOP
AFTERSALES BULLETIN
CAN/USA
NOVEMBER 5, 2020
DESCRIPTION OF ISSUE
An issue has been identified on a limited number of Jaguar vehicles within the listed Affected VehicleRange where
specific junction box terminals do not meet the required specification. Over time, the operation of the relay
connected to these terminals may become impaired and lead to air suspension fault conditions.
AFFECTED VEHICLE RANGE
XE (X760)
Model Year: ................... 2020
VIN: ................................... P57899-P58946
Visit the British Brands Sales Suite (BBSS) website for a list of affected vehicles at your retailer.
SERVICE PROGRAM / REWORK ACTION
An authorized Jaguar retailer will renew the Passenger Junction Box (PJB) during the Pre-Delivery Inspection (PDI)
and before vehicle handover to the customer.
There will be no charge to owners for this action under this program.
ACTION TO BE TAKEN
Use the Jaguar Land Rover claims submission system to make sure that the vehicle is affected by this Program
prior to undertaking any rework action.
Retailers are required to HOLD affected new vehicles that are within your control and refrain from releasing the
vehicles for new vehicle sale pending completion of the rework action. Affected vehicles already in the hands of
customers should be updated at the next available opportunity.
Refer to Technical Bulletin H238NAS, Service Action: Incorrect Junction Box Terminals, for detailed repair
instructions.
PARTS
NOTE: when ordering parts, only order the expected percentage demand of parts identified.
Use the Vehicle Identification Number (VIN) and the Electronic Parts Catalog (EPC) to confirm part number(s)
necessary to perform repairs.
DESCRIPTION
Passenger Junction Box (PJB)
PART NUMBER
T4N33982
QUANTITY
1
TOOLS
Refer to the Technical Bulletin referenced above for any required special tools.
WARRANTY
NOTE: use the Jaguar Land Rover claims submission system to make sure that a vehicle is affected by this
program prior to undertaking any rework action.
Jaguar Land Rover North America, LLC
100 Jaguar Land Rover Way
Mahwah, NJ 07495
At the time of confirming a booking for vehicle repair, make sure that all outstanding Service Actions are identified
to make sure the correct parts are available and adequate workshop time is allocated for repairs to be completed
in one visit.
Warranty claims must be submitted quoting the Program Code together with the relevant Option Code. The SRO
and parts information listed have been included for information only. The Option Code(s) that allows for the drive
in/drive out allowance may only be claimed if the vehicle is brought into the workshop for this action alone to be
undertaken.
Repair procedures are under constant review and therefore times / prices are subject to change; those quoted
here must be taken as guidance only. Use TOPIx to obtain the latest repair time.
This program is valid for a limited time only. Warranty claims with a repair date prior to the September 30, 2022
closure date must be submitted for payment within 30 calendar days of completion of the repair.
PROGRAM
CODE
OPTION
CODE
H238
A
H238
B
DESCRIPTION
SRO
TIME
(HOURS)
PART
NUMBER
QUANTITY
Passenger Junction Box (PJB) - Renew
86.80.92
0.4
T4N33982
1
Passenger Junction Box (PJB) - Renew
86.80.92
0.4
T4N33982
1
Drive in/drive out
10.10.10
0.2
-
-
Normal Warranty policies and procedures apply.