SSM75164

Special Service Message
NOTE: A Special Service Message is a formal communication issued by Jaguar and carries the
same importance of a Technical Service Bulletin. An SSM is a quick method of communicating
"Need To Know" information to the technical service community. SSM's may be issued in
advance of a technical bulletin or may be the only communication on a given topic. All
information contained in Jaguar technical communications are intended for use by trained,
professional technicians with the knowledge, tools, and equipment required to complete the
procedure correctly and safely. It informs the Technicians of conditions that may occur on
some vehicles, or provides information that could assist in correct vehicle and diagnostic
service.
SSM 75164 - Jaguar I-PACE - 21MY - Charge Cable Release Process
Models : I-Pace / X590
Engineer Maier Gerhard
Name :
Last 26 NOV 2020 14:03:50
Modified :
Category : Electrical
Symptom : 203000 Basic Electrical
Content : Issue:
Customer & Technicians unable to release charging
cable from vehicle charge inlet socket.
Model Affected:
X590 I-Pace, 21MY
Cause:
1) Charge cable release button is an u n k n o w n f e a t u r e
and therefore not used to remove the charge cable
f r om cha r ge por t .
2) When vehicle network was in sleep mode, o n e p r e s s
of charge cable release button will not disengage and
therefore the charge cable cannot be removed from
charge port.
Action:
1. Identifying the release button position:
See Attachment 1 – Charging cable release button
location
2. Unlock the HV charging cable after recharging:P r e s s
the charge cable release button twice in order to
disengage the lock mechanism.
Notes:
>The smart key must be within 1 m (3 ft) of the
car for the unlock button to operate.
>Wait 6 seconds for the charging port lock to
release.
Permanent corrective action:
1 . Customer to be to referred to the Owner Manual
section – CHARGING PORT LOCATION
2 . Keyless Vehicle Module (KVM) software update is
expected to be released on Pathfinder in January
2021 to fix issue with the second release button
press.Update will be done accordingly.
Thank you for your assistance and support with
this matter.
File : Attachment 1–Charging cable release button
location.pdf
Jaguar Land Rover Limited 2000 - 2020 (Rel. 2685)