NTB20-079

Classification:
Reference:
EL20-041
Date:
NTB20-079
November 11, 2020
2021 ROGUE; AV CONTROL UNIT
REPLACEMENT PROCESS
APPLIED VEHICLE:
2021 Rogue (T33)
IF YOU CONFIRM
The AV control unit needs to be replaced on an APPLIED VEHICLE.
ACTION
IMPORTANT: The AV control unit for the applied vehicle is new, different from the previous
model year, and requires a new procedure when replacing. If the following procedures are
not followed completely, all features will not work as intended.
1. Replace the AV control unit
2. Reprogram the AV control unit
3. Configure the AV control unit
4. Write the VIN to the AV control unit (Manual Input)
IMPORTANT: Procedures 2-4 above must be performed in the order shown below.
ORDER OF COMPLETION
REPROGRAM
AV control unit
CONFIGURE
AV control unit
WRITE VIN
to AV control unit
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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SERVICE PROCEDURE
REPLACE THE AV CONTROL UNIT
1.
Replace the AV control unit.

Refer to the ESM, section DRIVER INFORMATION & MULTIMEDIA > AUDIO,
VISUAL & NAVIGATION SYSTEM > NissanConnect > REMOVAL AND
INSTALLATION > AV CONTROL UNIT.
REPROGRAM THE AV CONTROL UNIT
IMPORTANT: If you are using a Windows 7 PC, please ensure you have applied all of the
latest updates using the ‘Windows Update’ tool application. See page 21 for the
instructions.
Perform the following before starting the reprogramming procedure to prevent damage to
the control unit.

Connect the AC Adapter to the CONSULT PC.

Connect the CONSULT PC to the internet (Wi-Fi or cable).

Ensure ASIST on the CONSULT PC has been synchronized (updated) to the current
date and all C-III plus software updates (if any) have been installed.

Turn OFF all external Bluetooth® devices (e.g., cell phones, printers, etc.) within
range of the CONSULT PC and the VI. If Bluetooth® signal waves are within range
of the CONSULT PC during reprogramming, the reprogramming may be interrupted.

Turn OFF all vehicle electrical loads.

Connect a battery maintainer or smart charger, set to reflash mode or a similar
setting, to ensure the battery voltage stays between 12.0 V and 15.5 V.
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2.
Select Re/programming, Configuration.
Figure 1
NOTE:
C-III plus screens for steps 3-7 are not shown.
3.
Select Confirmed instructions.
4.
Select Next.
5.
Select Confirm.
6.
Confirm the correct VIN is populated.
7.
Select Confirm.
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8.
Select MULTI AV.
Figure 2
9.
Select After ECU Replacement from the Programming (Blank ECU) menu.
Figure 3
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10.
Select Next after reading the Precaution.
Figure 4
11.
Select Manual selection.
Figure 5
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NOTE:
C-III plus screens for steps 12-13 are not shown.
12.
Read the Precautions.
 Click on the arrows to read all of the precautions.
13.
After reading all of the precautions, select Confirmed instructions, then select Next.
14.
Review Table A, below, and find the applicable ROM Data ID for the vehicle you are
working on.
Table A
Model
Manufacturing
Plant
Kyushu (2)
Navi/Non-Navi
Non-Navi
Navi
2021 Rogue
Smyrna (3)
Non-Navi
Navi
Speaker
count (1)
4 speakers
283C2 6RR5C
6 speakers
283C2 6RR5D
N/A
283C2 6RR7B
4 speakers
283C2 6RA5C
6 speakers
283C2 6RA5D
N/A
283C2 6RA7B
ROM Data ID
(1)
Excluding tweeters.
(2)
The VIN for Kyushu manufactured Rogues will display as JN8AT(*****)W(******).
(3)
The VIN for Smyrna manufactured Rogues will display as 5N1AT(*****)C(******).
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15.
Select the applicable ROM Data ID and then select Next.
283Cxxxxxx
283Cxxxxxx
Figure 6
16.
Confirm the information matches the vehicle you are working on and select Next.
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
Figure 7
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17.
Follow the on-screen instructions, and then select Next.
Figure 8
18.
Confirm the battery voltage is within acceptable limits, and then select Start.
Figure 9
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19.
Select your user group from the drop down menu, then select OK.
Figure 10
20.
Enter your Username and Password, and then select Submit.
Figure 11
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21.
Wait for the data transfer to complete.
Figure 12
22.
Once the data transfer is complete, select Next.
Figure 13
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23.
Erase All DTCs.

Follow the on-screen instructions as shown in Figure 16, Figure 17 and Figure 18.
Figure 14
Figure 15
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Figure 16
24.
Verify the before and after part numbers are different, follow the screen prompts to
print the results, then select Confirm.
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
xxxxxxxxxxxxxx
Figure 17
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25.
Select Home.
xxxxxxxxxxxxxx
Figure 18
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CONFIGURE THE AV CONTROL UNIT
26.
Select Re/programming, Configuration.
Figure 19
NOTE:
C-III plus screens for steps 27-31 are not shown.
27.
Select Confirmed instructions.
28.
Select Next.
29.
Select Confirm.
30.
Confirm the correct VIN is populated.
31.
Select Confirm.
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32.
Select MULTI AV.
Figure 20
33.
Select Configuration under VEHICLE CONFIGURATION.
Figure 21
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34.
On the Automatic Configuration screen, ensure the VIN is correct and select
START.
JN8ATxxxxxxxxxxxx
Figure 22
35.
Once Write Configuration has completed, select End.
JN8ATxxxxxxxxxxxx
Figure 23
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WRITE THE VIN TO THE AV CONTROL UNIT (Manual Input)
36.
Select Diagnosis (One System).
Figure 24
37.
Select MULTI AV.
Figure 25
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38.
Select ERASE if any DTCs exist.
Figure 26
39.
Select the Work support tab.
Figure 27
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40.
Select VIN REGISTRATION.
Figure 28
41.
Type the VIN into the fields shown below.

The VIN must be entered two times.
xxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxx
Figure 29
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42.
Select Start.
xxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxx
Figure 30
43.
Select READ VIN to verify the VIN was written successfully.

44.
The VIN should now populate in the field shown below.
Select End.
xxxxxxxxxxxxxxxxx
Figure 31
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WINDOWS 7 UPDATE (if needed)
NOTE: If using a Windows 7 PC, follow these steps before reprogramming the AV
control unit to ensure all of the latest Windows updates have been applied.
1.
From your Windows 7 desktop,
click the Start button and type in
‘windows update’ to launch the
Windows Update application.
Figure 32
2.
Select Check for updates.
Figure 33
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3.
Follow the on screen instructions
to install all of the latest updates.
Figure 34

You may need to select
Restart now for some
updates.
Figure 35
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CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
(1)
(2)
DESCRIPTION
PFP
OP CODE
SYM
DIA
FRT
Replace AV Control Unit
(1)
RR26AA
ZE
32
(2)
Reference the electronic parts catalog and use the AV Control Unit as the Primary
Failed Part (PFP).
Reference the current Nissan Warranty Flat Rate Manual and use the indicated Flat
Rate Time (FRT).
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
November 11, 2020
NTB20-079
DESCRIPTION
Original bulletin published
23/23
NTB20-079