BPaS12052020904

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Sent on
12
From
Parts and Service Division
Subject
Request for Parts: 2017-2020 ILX Steering Wheel Noise
05
2020
Expires on 12
18
2020
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Acura Service Managers/Consultants
Technical Research & Support Group
Request for Parts: 2017-2020 ILX Steering Wheel Noise
This message is solely directed to Acura dealership personnel; please handle accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Consultants.
Background
American Honda Motor Co., Inc. (AHM) is searching for certain 2017-2020 ILXs with a client complaint of a steering wheel noise when driving or turning the steering
wheel. The noise can be described as rattling, squeaking, crackling, or ticking. To better understand the cause of this condition, AHM would like to collect specific parts
from the vehicle prior to you attempting a repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. Must be able to duplicate the issue.
2. No repair has been attempted for this issue.
Action Required
If a vehicle matching the description above comes into your dealership, please e-mail Technical Research & Support (TRS) at [email protected].
TRS will contact you to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1. Model Year (e.g. 2020)
2. Model Name (e.g. TLX)
3. Issue (e.g. Brake Judder)
4. VIN
E-Mail Body:
1. Dealer Number
2. Your Name
3. Best Phone Number to be Reached
4. Current Mileage
Thank you.
American Honda Motor Co., Inc.
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