PIC6420
Service Bulletin Details
Public Details for: PIC6420
This preliminary information communicates information on coax cable connection concerns that can cause a black screen in reverse.
Models from 2021
2021 CADILLAC XT5 |
2021 CADILLAC XT6 |
2021 GMC ACADIA |
Models from 2020
2020 CADILLAC XT5 |
2020 CADILLAC XT6 |
2020 GMC ACADIA |
Bulletin No.: PIC6420 Published date: N/A Preliminary Information PIC6420 Black Screen in Reverse with Red Triangle and Red Camera with A Circle and Slash Through It Product Investigation Review Required Models Brand: Model: VIN: Model Years: from Engine: to Transmissions: Cadillac XT5 2020 - 2021 All All All All Cadillac XT6 2020 - 2021 All All All All GMC Acadia 2020 - 2021 All All All All Involved Region or Country North America Condition Customers may comment that when in reverse the radio screen is black with a red triangle and a red camera with a circle and slash through it. Cause Poor terminal connection on the Reverse Camera Coax cable. We are working on new coax cables but currently do not have new cables to correct the condition. Correction: If you encounter a vehicle with a Black screen in Reverse, and a B395A,3A, 08, 72 DTC(s) in the CSM (radio), please do the following. Access the coax cable from the inline connection to the CSM, located behind the right kick panel. Cycle the inline connection, then verify that the camera is working properly. If it is, wrap the inline connection diagonally with electrical tape to stabilize it and verify the system is still functioning properly. This should repair the condition, but it will still need the new cable when it is available. If the B395A is in the Video Processing Control Module, Look at all of the cable connections between the VPM and the backup camera or the camera itself as the issue. Most likely it is a connection concern. To test them, cycle the connectors, and if it comes back online, wrap the inline connection diagonally with electrical tape to stabilize it and verify the system is still functioning properly. This should repair the condition, but it will still need the new cable when it is available. A bulletin will be released when new cables are available. Version History Version Modified 1 11/05/2020 - Created on. © 2020 General Motors. All Rights Reserved.