PIC6420A

Bulletin No.: PIC6420A
Published date: N/A
Preliminary Information
PIC6420A Black Screen in Reverse with Red Triangle and Red Camera with A Circle and
Slash Through It
Product Investigation Review Required
Models
Brand:
Model:
VIN:
Model Years:
from
Engine:
to
Transmissions:
Cadillac
XT5
2020 - 2021
All
All
All
All
Cadillac
XT6
2020 - 2021
All
All
All
All
GMC
Acadia
2020 - 2021
All
All
All
All
Involved Region or Country North America
Condition
Customers may comment that when in reverse the radio screen is black with a red triangle and a red camera with a circle
and slash through it.
Cause
Poor terminal connection on the Reverse Camera Coax cable.
We are working on new coax cables but currently do not have new cables to correct the condition.
Correction:
If you encounter a vehicle with a Black screen in Reverse, and a B395A,3A, 08, 72 DTC(s) in the CSM (radio), please do the following.
Access the coax cable from the inline connection to the CSM, located behind the right kick panel. Cycle the inline connection, then verify that the camera
is working properly. If it starts working replace the cable. New cables are available through the WPC, see chart below.
If the B395A is in the Video Processing Control Module,
Look at all of the cable connections between the VPM and the backup camera or the camera itself as the issue. Most likely it is a connection concern. To
test them, cycle the connectors, and if it comes back online, replace the cable. New cables are available through the WPC, see chart below.
Parts Information
PART NUMBER
86775887
86775888
86775889
86775890
ACADIA
XT5
XT6
BODY
IP
TEMPORARY BODY
IP
BODY
IP
The coaxial cable can be obtained from the Warranty Parts Center (WPC) using the TSP Dealer Request Form located on:
Global Connect