SMB00-007P-2020-

Polestar
Service and Parts Business
Service Manager Bulletin
TITLE:
Creating a Vehicle Report
GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
00
007P
Warranty
United States and Canada
REVISIONS:
ISSUE DATE:
STATUS DATE:
2020-11-19
2020-11-20
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How to create a Vehicle Report
1.
Log into Nebula.
https://polestar-portal.force.com/polestarretailportal/s/
2. Select Service, Parts & Warranty
Produced and printed in the USA and available as an electronic document.
© Polestar 2020
Service Manager Bulletin 00-007P
3. Select Request Support
4. Select ‘Raise a Vehicle Technical Request’
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Service Manager Bulletin 00-007P
5. Enter part of the VIN, hit search and select the correct VIN from the dropdown list. Press Next.
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Service Manager Bulletin 00-007P
6. Enter the requested information including describing the problem, any diagnostic work completed
and whether support is needed or not and hit Next. At this point the case is created and visible to
Polestar.
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7.
Select ‘Related Items’
8. Add attachments of the RO, Pictures or diagnostic work.
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9. Keep an eye on your e-mails for a response. Log back into Nebula and select the case from the
case list to read any updates. Select the ‘Pending Retailer Action’ header.
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Service Manager Bulletin 00-007P
10. Once the case is open the case feed on the RHS of the screen will show any updates from the
Polestar technical support team.
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