TJ35771.1.1-2020

Polestar 
Service and Parts Business
Technical Journal
TITLE:
Polestar 2: Temporary Retailer PDS process - All Calendar year 2020 deliveries
REF NO:
ISSUING DEPARTMENT:
CAR MARKET:
TJ 35771.1.1
Technical Service
United States and Canada
PARTNER:
ISSUE DATE:
STATUS DATE:
3 US 7510 Volvo Car USA
2020-11-24
2020-11-24
FUNC GROUP:
FUNC DESC:
1700
service and maintenance
Page 1 of 2
Rows beginning with * are modified
Note! If using a printed copy of this Technical Journal, first check for the latest online version.
DESCRIPTION:
To assist Polestar Retailers in processing the high volume of vehicles that need to be delivered by the
end of 2020 both portions of the Pre-Delivery Service (PDS1 & PDS2) will be completed at the port
prior to trucking the vehicle to the retailer. This will include removal of the main transport protection,
mechanical inspection, software update and initial HV battery charging.
When a vehicle arrives at the dealer, please follow PDS process under service
CSC Customer Symptom Codes
Code
Description
1C
Service/repair/Administrative and Factory scheduled maintenance
DTC Diagnostic Trouble Codes
Vehicle Type
Type
534
Eng
Eng
Desc
Sales Body
Gear
Steer Model Year
2021-2021
Plant
Chassis range
Struc Week
Range
0000001-9999999
202007-999952
Produced and printed in the USA and available as an electronic document.
© Polestar 2020
Technical Journal 35771.1.1
SERVICE:
When you receive the vehicle from the port it is required to complete a condensed PDS process.
1.
Complete a test drive.
2. Connect VIDA
a. Check for any outstanding campaigns – complete if required.
b. Check for any required software updates – complete if required.
c. Reset the Service Reminder Indicator (SRI).
3. Fit the front license plate bracket after consultation with the customer. See SMB 86-001P.
4. If all weather floor mats or roof bars are supplied with the car leave them in the trunk to be fitted by
the customer, unless the customer requests fitment.
5. Charge the vehicle HV Battery to 100% if possible, just prior to customer delivery. (Note: normal
regular charge limit is 90%.)
Warranty claim info.
To claim payment for the condensed PDS process described above the following claiming information
is applicable. For each action completed a separate claim is required.
Claim Type: PREDEPS
Test Drive: Op 09996 at .4
Connect to VIDA: reset the SRI & Check if any software is required: Op 36001 at .2
If VIDA indicates any software is required: Op 36002 at .4
VST Operation Number
VST Operation Number
Description
36002
If VIDA indicates any SW is required
09996
Test Drive
36001
Connect to VIDA: reset the SRI & check if SW is required
VEHICLE REPORT:
This temporary process expires on December 31, 2020. Effective January 1, 2021 the normal PDS1 &
PDS2 process as defined in VIDA will resume. PDS1PS claims will generate automatically at wholesale
and PDS2PS claims must be submitted for payment (+/- 10 days) of the retail delivery.
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2020-11-24