69912
Service Bulletin Details
Public Details for: 69912
Warranty bulletin d-20-16 (x84) active head restraint - select 2010-2018 dodge journey (jc) and 2010-2014 dodge avenger/chrysler 200 (js)
- 2018 - 2017 - 2016 - 2015 - 2014 - 2013 - 2012 - 2011 - 2010 -
Models from 2018
2018 DODGE JOURNEY |
Models from 2017
2017 DODGE JOURNEY |
Models from 2016
2016 DODGE JOURNEY |
Models from 2015
2015 DODGE JOURNEY |
Models from 2014
2014 CHRYSLER 200 |
2014 DODGE AVENGER |
2014 DODGE JOURNEY |
Models from 2013
2013 CHRYSLER 200 |
2013 DODGE AVENGER |
2013 DODGE JOURNEY |
Models from 2012
2012 CHRYSLER 200 |
2012 DODGE AVENGER |
2012 DODGE JOURNEY |
Models from 2011
2011 CHRYSLER 200 |
2011 DODGE AVENGER |
2011 DODGE JOURNEY |
Models from 2010
2010 CHRYSLER 200 |
2010 DODGE AVENGER |
2010 DODGE JOURNEY |
WARRANTY BULLETIN Owner Name 1234 Anywhere St Anytown, St XXXXX VIN: xxxxxxxxxxxxxxxxx Dear (Name): This letter is to inform you that the warranty period on your vehicle’s Front Seat Active Head Restraints has been extended from 3 years or 36,000 miles to an additional 1 Year / Unlimited Miles from Warranty Bulletin Notification, November 11, 2020, for vehicles already out of the warranty period. This warranty extension on the Active Head Restraint applies to certain [2010 – 2011 Dodge Journey, 2010 – 2011 Dodge Avenger/Chrysler 200, 2010 – 2011 Dodge Nitro & Jeep Liberty, 2010 – 2011 Jeep Compass & Dodge Caliber, 2010 – 2011 Dodge Grand Caravan, 2010 – 2011 Dodge Durango & Jeep Grand Cherokee] vehicles. Our records show that you either own or lease one of the vehicles affected by this warranty extension. We are extending the Active Head Restraint warranty period because some of the vehicles within the above referenced population may experience inadvertent deployment of one or both of the Front Seat Active Head Restraint(s). Once deployed, your head restraint may not be resettable due to internal damage of the head restraint. If your head restraint is deployed, or deploys in the next year after Warranty Bulletin notification date November 11, 2020, simply contact your dealer to determine whether replacement is covered by this warranty extension. The replacement process involves three steps: dealership inspection, part ordering, and separate appointment for installation. The dealer inspection must occur within 1 year of the warranty bulletin notification, and the repair can occur outside of this time period. In the instance that your vehicle qualifies for this head restraint replacement, the dealer will order the parts, notify you when the parts become available, and then complete the repair. It may take 2-5 months for your part to arrive at the dealership to complete the repairs. The part delivery timing is due to the large number of unique trim and color combinations. Your Front Active Head Restraint(s) will be manufactured specifically for your vehicle. If your head restraint is not deployed, replacement is not necessary at this time. If you have previously paid for a head restraint replacement, you may be eligible for reimbursement. Visit www.fcarecallreimbursement.com to submit an online reimbursement request. You may also complete the enclosed Customer Reimbursement Claim Form and send your original receipts, invoices and/or repair order to the following address for reimbursement. Your claim will be acted upon within 60 days of receipt: FCA US LLC Customer Center P.O. Box 21-8004 Auburn Hills, MI 48321-8004 Attn: Reimbursement If you have questions or need any assistance, please contact your dealer or the FCA Recall Customer Care. FCA Recall Customer Care are available from 7 AM - 11 PM, Monday - Friday and 9 AM to 5 PM on Saturday. They can be reached at: 1-800-853-1403. Please keep this letter in your glove box along with your vehicle’s other warranty information for future reference if necessary. This warranty extension applies only to the Active Head Restraint condition described above; the other terms and the “What’s Not Covered” items of your warranty remain the same as stated in your Warranty Information book. FCA US LLC is taking this action to demonstrate its commitment to your continued satisfaction. FCA US LLC Owner Name 1234 Anywhere St Anytown, St XXXXX VIN: xxxxxxxxxxxxxxxxx Dear (Name): This letter is to inform you that the warranty period on your vehicle’s Front Seat Active Head Restraints has been extended from 3 years or 36,000 miles to 10 Years / Unlimited Miles from the In-Service date. This warranty extension on the Active Head Restraint applies to certain [2012 – 2018 Dodge Journey, 2012 – 2018 Dodge Avenger/Chrysler 200, 2012 Dodge Nitro & 2013 Jeep Liberty, 2012 – 2017 Jeep Compass & 2012 Dodge Caliber, 2012 – 2017 Dodge Grand Caravan, 2012 – 2018 Dodge Durango & Jeep Grand Cherokee] vehicles. Our records show that you either own or lease one of the vehicles affected by this warranty extension. We are extending the Active Head Restraint warranty period because some of the vehicles within the above referenced population may experience inadvertent deployment of one or both of the Front Seat Active Head Restraint(s). Once deployed, your head restraint may not be resettable due to internal damage of the head restraint. If your head restraint is deployed, or deploys within the time frame of your warranty extension, simply contact your dealer to determine whether replacement is covered by this warranty extension. The replacement process involves three steps: dealership inspection, part ordering, and separate appointment for installation. The dealer inspection must occur within the warranty extension period, and the repair can occur outside of this time period. In the instance that your vehicle qualifies for this head restraint replacement, the dealer will order the parts, notify you when the parts become available, and then complete the repair. It may take 2-5 months for your part to arrive at the dealership to complete the repairs. The part delivery timing is due to the large number of unique trim and color combinations. Your Front Active Head Restraint(s) will be manufactured specifically for your vehicle. If your head restraint is not deployed, replacement is not necessary at this time. If you have previously paid for a head restraint replacement, you may be eligible for reimbursement. Visit www.fcarecallreimbursement.com to submit an online reimbursement request. You may also complete the enclosed Customer Reimbursement Claim Form and send your original receipts, invoices and/or repair order to the following address for reimbursement. Your claim will be acted upon within 60 days of receipt: FCA US LLC Customer Center P.O. Box 21-8004 Auburn Hills, MI 48321-8004 Attn: Reimbursement If you have questions or need any assistance, please contact your dealer or the FCA Recall Customer Care. FCA Recall Customer Care are available from 7 AM - 11 PM, Monday - Friday and 9 AM to 5 PM on Saturday. They can be reached at: 1-800-853-1403. Please keep this letter in your glove box along with your vehicle’s other warranty information for future reference if necessary. This warranty extension applies only to the Active Head Restraint condition described above; the other terms and the “What’s Not Covered” items of your warranty remain the same as stated in your Warranty Information book. FCA US LLC is taking this action to demonstrate its commitment to your continued satisfaction. FCA US LLC