23-018-20 REV. D
Service Bulletin Details
Public Details for: 23-018-20 REV. D
Active head restraint (ahr) inadvertent deployment - x88 warranty extension this bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat ahr that has inadvertently deployed. Customers may comment on t
- 2018 - 2017 - 2016 - 2015 - 2014 - 2013 - 2012 - 2011 -
Models from 2018
2018 DODGE DURANGO |
2018 JEEP GRAND CHEROKEE |
Models from 2017
2017 DODGE DURANGO |
2017 JEEP GRAND CHEROKEE |
Models from 2016
2016 DODGE DURANGO |
2016 JEEP GRAND CHEROKEE |
Models from 2015
2015 DODGE DURANGO |
2015 JEEP GRAND CHEROKEE |
Models from 2014
2014 DODGE DURANGO |
2014 JEEP GRAND CHEROKEE |
Models from 2013
2013 DODGE DURANGO |
2013 JEEP GRAND CHEROKEE |
Models from 2012
2012 DODGE DURANGO |
2012 JEEP GRAND CHEROKEE |
Models from 2011
2011 DODGE DURANGO |
2011 JEEP GRAND CHEROKEE |
NUMBER: GROUP: DATE: 23-018-20 REV. D 23 - Body November 6, 2020 This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC. This bulletin supersedes Technical Service Bulletin 23-018-20 REV. C, dated August 26, 2020, which should be removed from your files. All revisions are highlighted with **asterisks** and include additional model years, part numbers, repair procedure step, updated Warranty Bulletin numbers and LOP time. SUBJECT: Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension OVERVIEW: This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR that has inadvertently deployed. MODELS: **2011 - 2018 (WK) Jeep Grand Cherokee 2011 - 2018** (WD) Dodge Durango NOTE: This bulletin applies to vehicles within the following markets/countries: North America, APAC, EMEA and LATAM. NOTE: This bulletin applies to vehicles built on or before September 01, 2017 (MDH 0901XX). SYMPTOM/CONDITION: Customers may comment on the following: • The AHR is deployed on one or both front seats and will not reset. DIAGNOSIS: If the customer describes the symptom/condition listed, perform the Inspection Procedure. NOTE: There will be no Diagnostic Trouble Codes (DTCs) with the symptom/condition listed. 23-018-20 REV. D -2- 1. Verify the sled bracket striker pin is attached to the sled bracket (Fig. 1) and (Fig. 2) . Fig. 1 Normal Deployed Position - AHR Can Be Reset 1 2 3 4 5 - Striker Pin Correctly Attached To The Sled Bracket Latch Pawls Sled Sled Bracket With Pin Attached Tilt Clip Fig. 2 Deployed AHR Has Failed And Will Not Reset 1 - Sled Bracket Failed 2 - Striker Pin Fastened/Locked To Latch (Will Not Reset) -3- 23-018-20 REV. D 2. Is the striker pin attached to the sled bracket (Fig. 1) ? • YES >>> This bulletin has been completed, use inspection LOP (23-20-48-98) to close the bulletin. • NO >>> The striker pin is locked in the AHR latch (Fig. 2) . Proceed to Step 1 of the Repair Procedure. PARTS REQUIRED: Fig. 3 Qty. (AR) Part No. 5PN14DX9AA Description Leather Trim Black Front Active Head Restraint (WD and WK Vehicles) Leather Trim Black/Beige Front Active Head Restraint (WD and WK Vehicles) (AR) 5PN14HL1AA (AR) (AR) 5RX96DX9AA 5RX96HL1AA Cloth Trim Black Front Active Head Restraint (WD Vehicles) Cloth Trim Black/Beige Front Active Head Restraint (WD Vehicles) (AR) (AR) 5RX56DX9AA 5RX56GT5AA (AR) 5RX56HL1AA Cloth Trim Black Front Active Head Restraint (WD Vehicles) Cloth Trim Black/Tan Front Active Head Restraint (WD Vehicles) Cloth Trim Black/Beige Front Active Head Restraint (WD Vehicles) (AR) 5RX56JRRAA **(AR) 5PS82DX9AA (AR) 5PP26DX9AA Leather Trim w/ Perf Inserts Black Active Head Restraint (WK Vehicles) (AR) 5PR86DX9AA (AR) 1UP78DX9AA Leather Trim w/ Edge Welting Black Active Head Restraint (WK Vehicles) Cloth Trim Black Active Head Restraint (WD Vehicles) (AR) 5PR86HL1AA (AR) 5PP26HL1AA (AR) 5PR32LU5AA (AR) (AR) 1TM21DX9AA 5PS82HL1AA Leather Trim Black/Red Front Active Head Restraint (WD Vehicles) Cloth Trim Black Active Head Restraint (WK Vehicles) Leather Trim w/ Edge Welting Brown/Lt. Frost Active Head Restraint (WK Vehicles) Leather Trim w/Perf Inserts Black/Lt. Frost Active Head Restraint (WK Vehicles) Leather Trimmed Brown Active Head Restraint (WK Vehicles) Cloth Trim Black Active Head Restraint (WK Vehicles) Cloth Black/Lt. Frost Beige Active Head Restraint (WK Vehicles) 23-018-20 REV. D Qty. (AR) Part No. 1UP78BD3AA (AR) 1UP60DX9AA (AR) 5PR32LT5AA (AR) 1WG79JTLAA (AR) 5PT06LV5AA (AR) 1XM81DX9AA (AR) 6LQ32DX9AA (AR) 1UN78DX9AA (AR) 5PR32DX9AA (AR) 1UN78BD3AA (AR) 5PR86LC5AA (AR) 5PS80DX9AA (AR) 1WG791X9AA (AR) 1TM21BD3AA (AR) 1UN78HL1AA (AR) 1WG79HL1AA (AR) 1XX10DX9AA (AR) (AR) 1UP60GT5AA 1UP60HL1AA (AR) 1TN30DX9AA (AR) 1TN301L1AA (AR) 6EZ23DX9AA (AR) 1WG79JFJAA -4Description Cloth Trim Dk Graystone/Med Graystone Active Head Restraint (WD Vehicles) Lux Leather Trim Black Active Head Restraint (WD Vehicles) Leather Trim Dark Sienna Brown/Black Active Head Restraint (WK Vehicles) Leather Trim New Saddle/Black Active Head Restraint (WK Vehicles) High Performance Laguna Leather Trim Black/Sepia WK Active Head Restraint (WK Vehicles) Leather Trim w/Perf Inserts Black Active Head Restraint (WK Vehicles) Trailhawk Trim Black/Ruby Red Active Head Restraint (WK Vehicles) Leather Trim Black Active Head Restraint (WD and WK Vehicles) Leather Trim Black Active Head Restraint (WK Vehicles) Leather Trim Dk Graystone/Med Graystone Active Head Restraint (WD and WK Vehicles) Leather Trim w/ Edge Welting Indigo Blue/Brown Active Head Restraint (WK Vehicles) Leather Perf Suede SRT Black Active Head Restraint (WK Vehicles) Leather Trim w/ Edge Welting Black Active Head Restraint (WK Vehicles) Cloth Trim Dk Graystone/Med Graystone Active Head Restraint (WK Vehicles) Prem Leather Trim Black/Lt. Frost Beige Active Head Restraint (WK Vehicles) Leather Trim w/ Edge Welting Dk. Frost Beige/Lt. Frost Beige WK Active Head Restraint (WK Vehicles) Leather/Perf Suede SRT Black Active Head Restraint (WK Vehicles) Leather Trim Black/Tan Active Head Restraint (WD Vehicles) Lux Leather Trim Black/Lt. Frost Beige Active Head Restraint (WD Vehicles) Leather Trim w/ Perf Inserts Black Active Head Restraint (WK Vehicles) Leather Trim w/ Perf Inserts Black/Lt. Frost Beige Active Head Restraint (WK Vehicles) Cloth Trim Black Active Head Restraint (WK Vehicles) Prem Leather Trim Black/Dark Olive Active Head Restraint (WK Vehicles) -5Qty. (AR) Part No. 1XM81HL1AA (AR) 5XN16DX9AA (AR) 6CV26YSAAA (AR) 5LF53DX9AA (AR) 6EZ25HL1AA (AR) 6LR08PS4AA (AR) 6SL99DX9AA (AR) 5PT06YSAAA (AR) 6EZ23HL1AA (AR) (AR) 6MJ12DX9AA 6NE87DX9AA (AR) 6RZ37SA5AA 23-018-20 REV. D Description Leather Trim w/ Perf Inserts Black/Lt Front Active Head Restraint (WK Vehicles) SRT Perf. Laguna Leather/Ultrasuede Black/Radar Red Active Head Restraint (WK Vehicles) Leather/Perf Suede SRT Black Active Head Restraint (WK Vehicles) Leather w/ Perforated Suede Black Active Head Restraint (WK Vehicles) Leather Trim w/ Perf Inserts Black/Lt. Frost Beige Active Head Restraint (WK Vehicles) Premium Laguna Leather Indigo/Ski Gray Active Head Restraint (WK Vehicles) Cloth Trim Black Active Head Restraint (WK Vehicles) High Perform Laguna Leather Black Active Head Restraint (WK Vehicles) Cloth Trim Black/Lt. Frost Beige Active Head Restraint (WK Vehicles) Leather Trim Black Active Head Restraint (WD Vehicles) Laguna Leather Trim Black Active Head Restraint (WK Vehicles) Leather Trim Black/Light Grey Active Head Restraint (WK Vehicles)** NOTE: Attention parts managers. Look up part numbers in StarParts and view pictures (media), in order to verify the correct color AHR needed by vehicle. NOTE: This service bulletin does not cover replacement of all AHRs. Only replace AHRs that have been deployed with broken and failed sled brackets. REPAIR PROCEDURE: 1. Replace the AHR. Refer to the detailed procedures available in DealerCONNECT > Service Library> under: 23 - Body/Seats/Headrest, Front/Removal/Installation. 2. **Perform the Supplemental Restraint System (SRS) Verification Test. Refer to the detailed procedures available in DealerCONNECT > Service Library> under: 10 - Restraints / Standard Procedure.** POLICY: Vehicles included in this Service Bulletin have a warranty extension to a 10 Year/Unlimited Mileage from in-service date warranty period for this repair. See Warranty Bulletins: **U.S. D-2020-10 Rev. B, Canada SAB 2020-15B, International ID-2020-17 Rev. B and Mexico BG-31-20 Rev. B**, for details associated with the warranty extension. 23-018-20 REV. D -6- TIME ALLOWANCE: Labor Operation No: 23-20-48-98 23-20-48-99 23-20-48-9A Description Amount Headrest/Active Headrest (Front 6 - Electrical and Body Systems Row) - Inspect One or Both (0 - Introduction) 0.2 Hrs. Headrest/Active Headrest (Front 6 - Electrical and Body Systems Row) - Replace One (0 - Introduction) Headrest/Active Headrest (Front 6 - Electrical and Body Systems Row) - Replace Both (0 - Introduction) **0.4 Hrs.** FAILURE CODE: ZZ Skill Category Service Action 0.5 Hrs.