19NA055
Service Bulletin Details
Public Details for: 19NA055
This technical bulletin provides repair information to correct a customer concern of a accessory front floor liner warped, bent inward.
Models from 2021
2021 CHEVROLET EQUINOX |
2021 GMC TERRAIN |
Models from 2020
2020 CHEVROLET EQUINOX |
2020 GMC TERRAIN |
- 2018,2019,2020,2021 - CRC - 11/5/20 Bulletin No.: Service Bulletin Date: 19-NA-055 November, 2020 TECHNICAL Subject: Brand: Chevrolet GMC Accessory Front Floor Liner Warped, Bent Inward Model: Model Year: from to Cruze Gen II (VIN B) 2018 2019 Cruze Gen II (VIN B) (China, Argentina, Brazil, Paraguay and Uruguay Only) 2020 2020 Equinox 2018 2021 Terrain 2018 2021 Involved Region or Country VIN: from Engine: Transmission: All All to North America, Middle East, Israel, Palestine, Argentina, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, GM Korea Co., China, Taiwan, Australia, New Zealand, Egypt and Other Africa. Additional Options (RPOs) Condition 5280096 Customer may comment on one, or both, front floor liners that being warped or bent inward. Cause Copyright 2020 General Motors LLC. All Rights Reserved. The cause of the condition may be a wire harness behind the garnish trim which pushes the trim inboard, creating a gap to the floor liner. - 2018,2019,2020,2021 - CRC - 11/5/20 Page 2 November, 2020 Bulletin No.: 19-NA-055 Correction 5280097 Note: The graphic above show examples of before (1) and after (2) the repair. Verify the condition, and cut away small portions of material at the outboard corner of the floor liner, following the steps in the Service Procedure below. Service Procedure 5280111 5280101 Note: Examples of a good (1) and bad (2) floor liner are shown in the graphic above. First inspect the affected floor liner(s) to verify if it is a candidate for the trimming repair. Remove the floor liner(s) from the vehicle and lay flat on a clean surface: • If the outboard corner, shown circled above, returns to normal shape, the liner can be trimmed. Proceed ahead to the repair procedure below. - 2018,2019,2020,2021 - CRC - 11/5/20 Bulletin No.: 19-NA-055 November, 2020 Page 3 5280118 • If the outboard corner, remains warped or has taken a set, the trimming repair will not improve the condition and it would be necessary to replace the floor liner. 5280130 2. Working closer to the corner, remove a small amount of the liner material. 5280137 5280124 1. With temporary marker, draw a boundary across the corner of the liner as shown above. This would be worst case scenario for the amount of material to be removed. 3. Reinstall the liner to vehicle, and verify if mis-fit condition has been eliminated: • If the liner is now fitting properly, no further repairs are necessary. • If the liner is still showing a gap, remove it from vehicle and trim another small amount of material from the corner. - 2018,2019,2020,2021 - CRC - 11/5/20 Page 4 November, 2020 Bulletin No.: 19-NA-055 5280141 4. Repeat the test fit and additional trimming as necessary, until the proper gap it attained. Parts Information No parts are required for this repair. Warranty Information For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information. Labor Operation Description Labor Time 0580408* Trim Driver or Passenger Side Front Floor Liner 0.2 hr Add: Trim Front Floor Liners on Both Sides 0.1 hr *This is a unique Labor Operation for Bulletin use only. Version 3 Modified Released March 19, 2019 Revised October 08, 2019 – Added 2020 Model Year Revised November 02, 2020 – Added 2021 Model Year to Equinox and Terrain and added the Export designations for the 2020 Cruze. GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION