N202313620

GLOBAL SAFETY FIELD INVESTIGATIONS
DCS5581
URGENT - DISTRIBUTE IMMEDIATELY
Date:
November 23, 2020
Subject: N202313620 - Service Update
Incorrect Torque Badge on Vehicle Decklid
Models: 2020 Cadillac CT4
Equipped with 2.7L Turbo Engine (RPO L3B)
To:
All General Motors Dealers
General Motors is releasing Service Update N202313620 today. The total
number of U.S. vehicles involved is approximately 1,016. Please see the
attached bulletin for details.
Global Warranty Management (GWM)
The Required Field Action section on the Investigate Vehicle History (IVH) screen will
be updated November 24, 2020 or sooner. A list of involved vehicles in dealer new
inventory is attached to this message. Please hold all warranty transactions until IVH
has been updated.
END OF MESSAGE
GLOBAL SAFETY FIELD INVESTIGATIONS
Service Update
N202313620 Incorrect Torque Badge on Vehicle Decklid
Release Date:
Attention:
November 2020
Revision:
00
This service update includes vehicles in dealer inventory and customer vehicles that return to the
dealership for any reason. This bulletin will expire at the end of the involved vehicle’s New Vehicle Limited
Warranty period.
Make
Cadillac
Model Year
From
To
2020
2020
Model
CT4
RPO
L3B
Description
2.7L Turbo Engine
Involved vehicles are marked “open” on the Investigate Vehicle History screen in GM Global Warranty Management
system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections
and/or repairs.
Condition
Correction
On 2020 model year Cadillac CT4 vehicles equipped with a 2.7L turbo engine (RPO L3B), the incorrect
450T badge was applied to the decklid.
Dealers are to remove the incorrect 450T badge and replace with the correct 500T badge.
Parts
Quantity
1
Part Name
Part No.
85116025
500T Badge
It is estimated that there are only 1155 involved vehicles that will require parts being replaced. Due to the small
number of vehicles anticipated that will need this repair and the limited initial parts availability, dealers are
encouraged not to order these parts for use as shelf stock.
Reminder: Parts may be removed from Retail Inventory Management (RIM). Dealers should review the affected parts
to confirm RIM managed status. Parts may have quantity limiters in effect.
Warranty Information
Labor
Operation
9105337
Description
450T Badge Replacement
Labor
Time
0.3
Trans.
Type
ZFAT
Net
Item
N/A
Service Procedure
1.
Locate the “450T” badge on the rear decklid of the vehicle.
Copyright 2020 General Motors. All Rights Reserved.
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Service Update
N202313620 Incorrect Torque Badge on Vehicle Decklid
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2.
3.
4.
Mark the location of the badge with painter’s masking tape as shown (example shown above of a different badge
using this technique).
Remove the old “450T” badge and install the new “500T” badge. Refer to Graphics/Decals/Emblems in SI for
instructions.
Remove the painter’s tape that was used to mark the location and clean any residue from the tape using 3M’s General
Purpose Adhesive Cleaner, or isopropyl alcohol, and a soft clean cloth.
Dealer Responsibility
Whenever a vehicle subject to this service update enters your vehicle inventory or is in your facility for service in the
future, and the vehicle is still covered under the New Vehicle Limited Warranty, you must take the steps necessary to be
sure the service update correction has been made before selling or releasing the vehicle.
All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession
and subject to this bulletin must be held and inspected/repaired per the service procedure of this bulletin before customers
take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded,
released to auction, used for demonstration, or any other purpose.
All GM Certified Used vehicles currently in the dealers’ inventory within the Certified Pre-Owned Inventory System
(CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting
an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified
for sale within the CPOIS system, or once again be used in the CTP program.
Dealer Reports
The Inventory tab of the Open Vehicle Report will contain Service Update Bulletin VINs that apply to this field action.
This information is intended to assist dealers with the PROMPT COMPLETION of these vehicles. The Customer InService tab will not contain Service Update Bulletin VIN data because the intent of a Service Update Bulletin is to not
inconvenience a customer with a special trip for service. Service Update Bulletins are to be completed when the
customer is in for a regularly scheduled visit.
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of
conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained
technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT
assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer for information on whether your
vehicle may benefit from the information.
We Support
Voluntary Technician
Certification
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