T-SB-0112-20
Service Bulletin Details
Public Details for: T-SB-0112-20
Tsb: some 2018 ? 2020 model year sienna (xle, limited); 2019 model year avalon, avalon hybrid, corolla hatchback, highlander (platinum only), highlander hybrid (platinum only), rav4, and rav4 hybrid; and 2020 model year corolla, corolla hyb
Models from 2019
2019 TOYOTA AVALON |
2019 TOYOTA COROLLA HATCHBACK |
2019 TOYOTA HIGHLANDER |
2019 TOYOTA HIGHLANDER HYBRID |
2019 TOYOTA RAV4 |
2019 TOYOTA RAV4 HYBRID |
2019 TOYOTA SIENNA |
Models from 2018
2018 TOYOTA SIENNA |
T-SB-0112-20 November 10, 2020 SOS Inoperative – Continental DCM Service Category Audio/Visual/Telematics Section Navigation/Multi Info Display Market USA Applicability YEAR(S) MODEL(S) 2019 Avalon, Avalon HV, Corolla Hatchback, Highlander, Highlander HV, RAV4, RAV4 HV 2020 Corolla, Corolla HV, Prius, Prius Prime 2018 - 2020 Sienna ADDITIONAL INFORMATION Introduction Some 2018 – 2020 model year Sienna (XLE, Limited); 2019 model year Avalon, Avalon Hybrid, Corolla Hatchback, Highlander (Platinum only), Highlander Hybrid (Platinum only), RAV4, and RAV4 Hybrid; and 2020 model year Corolla, Corolla Hybrid, Prius (excluding Limited), and Prius Prime (excluding XLE, LTD) vehicles equipped with Safety Connect may exhibit one or more of the following conditions: SOS button lights are inoperative Bluetooth® microphone and voice command are inoperative Right front audio speakers are inoperative Connected services are inoperative Remote start is inoperative A replacement telematics transceiver assembly is now available to address these conditions. Follow the Repair Procedure in this bulletin to address these conditions. © 2020 Toyota Motor Sales, USA Page 1 of 9 T-SB-0112-20 November 10, 2020 Page 2 of 9 SOS Inoperative – Continental DCM Production Change Information This bulletin applies to vehicles produced BEFORE the Production Change Effective VINs shown below. ALL 2019 model year Corolla Hatchback vehicles equipped with Safety Connect. MODEL PLANT Avalon ENGINE DRIVETRAIN PRODUCTION CHANGE EFFECTIVE VIN 2GR-FKS 2WD 4T1BZ1FB#KU037660 A25A-FXS Hybrid 4T1B21FB#KU011444 TMMK Avalon HV 5YFS4RCE#LP014655 5YFM4RCE#LP014655 M20A-FKS 5YFT4RCE#LP014655 5YFP4RCE#LP014655 TMMS 5YFEPRAE#LP033943 5YFDPRAE#LP033943 2ZR-FAE 5YFHPRAE#LP033943 Corolla 2WD 5YFFPRAE#LP033943 JTDS4RCE#LJ037672 JTDM4RCE#LJ037672 M20A-FKS JTDP4RCE#LJ037672 JTDT4RCE#LJ037672 Takaoka JTDDPRAE#LJ062471 2ZR-FAE JTDEPRAE#LJ062471 JTDHPRAE#LJ062471 Corolla HV 2ZR-FXE Highlander 2GR-FKS TMMI Highlander HV 2GR-FXS Hybrid JTDEBRBE#LJ013680 2WD 5TDYZRFH#KS343764 AWD 5TDDZRFH#KS710408 Hybrid 5TDDGRFH#KS071597 Prius Prime JTDKARFP#L3150317 2WD Tsutsumi 2ZR-FXE JTDKARFU#L3113086 Prius AWD © 2020 Toyota Motor Sales, USA JTDL9RFU#L3019301 T-SB-0112-20 November 10, 2020 Page 3 of 9 SOS Inoperative – Continental DCM Production Change Information (continued) MODEL PLANT ENGINE DRIVETRAIN PRODUCTION CHANGE EFFECTIVE VIN 2T3K1RFV#KC020900 2T3H1RFV#KC020900 2WD 2T3Y1RFV#KC020900 2T3W1RFV#KC020900 2T3C1RFV#KC020900 TMMC (Cambridge) 2T3J1RFV#KC037261 2T3F1RFV#KC037261 2T3G1RFV#KC037261 AWD 2T3N1RFV#KC037261 2T3P1RFV#KC037261 2T3A1RFV#KC037261 2T3Z1RFV#KW045444 2T3H1RFV#KW045444 RAV4 A25A-FKS 2T3K1RFV#KW045444 2WD 2T3Y1RFV#KW045444 2T3W1RFV#KW045444 2T3C1RFV#KW045444 2T3J1RFV#KW071276 TMMC (Woodstock) 2T3G1RFV#KW071276 2T3B1RFV#KW071276 2T3F1RFV#KW071276 AWD 2T3N1RFV#KW071276 2T3D1RFV#KW071276 2T3P1RFV#KW071276 2T3R1RFV#KW071276 2T3A1RFV#KW071276 © 2020 Toyota Motor Sales, USA T-SB-0112-20 November 10, 2020 Page 4 of 9 SOS Inoperative – Continental DCM Production Change Information (continued) MODEL PLANT ENGINE DRIVETRAIN PRODUCTION CHANGE EFFECTIVE VIN JTMH1RFV#KD034789 JTMK1RFV#KD034789 2WD JTMY1RFV#KD034789 JTMW1RFV#KD034789 JTMC1RFV#KD034789 Shokki (1) JTMF1RFV#KD038217 JTMG1RFV#KD038217 AWD JTMN1RFV#KD038217 JTMP1RFV#KD038217 JTMA1RFV#KD038217 JTMH1RFV#KD516353 JTMK1RFV#KD516353 2WD JTMY1RFV#KD516353 JTMW1RFV#KD516353 JTMC1RFV#KD516353 RAV4 Shokki (2) A25A-FKS JTMF1RFV#KD521709 JTMG1RFV#KD521709 AWD JTMN1RFV#KD521709 JTMP1RFV#KD521709 JTMA1RFV#KD521709 JTMH1RFV#KJ015264 JTMK1RFV#KJ015264 2WD JTMY1RFV#KJ015264 JTMW1RFV#KJ015264 JTMC1RFV#KJ015264 Takaoka JTMG1RFV#KJ021242 JTMF1RFV#KJ021242 AWD JTMN1RFV#KJ021242 JTMP1RFV#KJ021242 JTMA1RFV#KJ021242 © 2020 Toyota Motor Sales, USA T-SB-0112-20 November 10, 2020 Page 5 of 9 SOS Inoperative – Continental DCM Production Change Information (continued) MODEL PLANT ENGINE DRIVETRAIN PRODUCTION CHANGE EFFECTIVE VIN 2T3BWRFV#KW030855 2T3LWRFV#KW030855 2T3MWRFV#KW030855 TMMC (Woodstock) 2T3DWRFV#KW030855 2T3RWRFV#KW030855 2T3EWRFV#KW030855 JTMMWRFV#KD034991 JTMLWRFV#KD034991 Shokki (1) JTMDWRFV#KD034991 JTMRWRFV#KD034991 RAV4 HV A25A-FXS AWD Hybrid JTMEWRFV#KD034991 JTMMWRFV#KD518561 JTMLWRFV#KD518561 Shokki (2) JTMDWRFV#KD518561 JTMRWRFV#KD518561 JTMEWRFV#KD518561 JTMMWRFV#KJ022326 JTMLWRFV#KJ022326 Takaoka JTMDWRFV#KJ022326 JTMRWRFV#KJ022326 JTMEWRFV#KJ022326 5TDYZ3DC#LS035314 5TDZZ3DC#LS035314 2WD 5TDKZ3DC#LS035314 Sienna TMMI 2GR-FKS 5TDXZ3DC#LS035314 5TDDZ3DC#LS234555 AWD 5TDJZ3DC#LS234555 5TDEZ3DC#LS234555 © 2020 Toyota Motor Sales, USA T-SB-0112-20 November 10, 2020 Page 6 of 9 SOS Inoperative – Continental DCM Warranty Information OP CODE DESCRIPTION TIME EL2021 R & R Transceiver Assembly, Telephone (Avalon, Avalon HV) 1.5 EL2022 R & R Transceiver Assembly, Telephone (Corolla, Corolla HV, Corolla Hatchback) 1.6 EL2023 R & R Transceiver Assembly, Telephone (Highlander, Highlander HV) 2.4 EL2024 R & R Transceiver Assembly, Telephone (RAV4, RAV4 HV) 1.6 EL2025 R & R Transceiver Assembly, Telephone (Prius, Prius Prime) 1.4 EL2026 R & R Mayday Assembly (Sienna) 1.2 OFP T1 T2 72 74 86740-##### 86070-##### APPLICABLE WARRANTY This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date. Warranty application is limited to occurrence of the specified condition described in this bulletin. © 2020 Toyota Motor Sales, USA T-SB-0112-20 November 10, 2020 Page 7 of 9 SOS Inoperative – Continental DCM Parts Information MODEL PART NUMBER PART NAME QTY Avalon, Avalon HV 86740-07011 Transceiver Assy, Telephone 1 Corolla, Corolla HV, Corolla Hatchback 86740-12090 or 86740-02050 Transceiver Assy, Telephone 1 Highlander, Highlander HV 86740-0E080 Transceiver Assy, Telephone 1 Prius 86740-47250 or 86740-47200 Transceiver Assy, Telephone 1 Prius Prime 86740-47250 Transceiver Assy, Telephone 1 RAV4, RAV4 HV 86740-42040 or 86740-42170 Transceiver Assy, Telephone 1 Sienna 86070-08030 Transceiver Assy, Telephone 1 Required Tools & Equipment REQUIRED EQUIPMENT SUPPLIER Techstream ADVI* PART NUMBER QTY TSADVUNIT Techstream 2.0 TS2UNIT ADE 1 Techstream Lite TSLITEPDLR01 Techstream Lite (Green Cable) TSLP2DLR01 *Essential SST. NOTE Only ONE of the Techstream units listed above is required. Software version 15.20.016 or later is required. Additional Techstream units may be ordered by calling Approved Dealer Equipment (ADE) at 1-800-368-6787. © 2020 Toyota Motor Sales, USA T-SB-0112-20 November 10, 2020 Page 8 of 9 SOS Inoperative – Continental DCM Repair Procedure 1. Confirm the condition exists. Does the vehicle exhibit one or more of the following conditions? SOS button lights are inoperative Bluetooth microphone and voice command are inoperative Right front audio speakers are inoperative Connected services are inoperative Remote start is inoperative YES — Continue to step 2. NO — This bulletin does NOT apply. Continue diagnosis using the applicable Repair Manual. 2. Replace the DCM/telematics transceiver assembly. Refer to TIS, applicable model and model year Repair Manual: 2019 Avalon: Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM (Telematics Transceiver): Removal / Installation” 2019 Avalon HV: Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM (Telematics Transceiver): Removal / Installation” 2020 Corolla HV: Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM (Telematics Transceiver): Removal / Installation” 2019 Corolla Hatchback: Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM (Telematics Transceiver): Removal / Installation” 2020 Corolla: Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM (Telematics Transceiver): Removal / Installation” 2019 Highlander HV: Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM (Telematics Transceiver): Removal / Installation” 2019 Highlander: Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM (Telematics Transceiver): Removal / Installation” © 2020 Toyota Motor Sales, USA T-SB-0112-20 November 10, 2020 Page 9 of 9 SOS Inoperative – Continental DCM Repair Procedure (continued) 2020 Prius Prime: Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM (Telematics Transceiver): Removal / Installation” 2020 Prius: Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM (Telematics Transceiver): Removal / Installation” 2019 RAV4 HV: Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM (Telematics Transceiver): Removal / Installation” 2019 RAV4: Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: DCM (Telematics Transceiver): Removal / Installation” 2018 – 2020 Sienna: Audio/Visual/Telematics – Cellular Communication – “Cellular Communication: Mayday ECU: Removal / Installation” 3. Refer to Service Bulletin T-SB-0019-19 Telematics Data Communication Module (DCM) Activation Procedure Supplement for DCM activation. 4. Confirm the condition is no longer present and the SOS button light is illuminated solid green (NOT flashing). © 2020 Toyota Motor Sales, USA