B010919

Service Bulletin Details

Public Details for: B010919

Diesel fuel injectors: ltd wty extension to 10 years/120,000 miles: zero-quantity adaptation injector cylinder 1: permitted filtered actuation duration 24bb00 correction too high zero-quantity adaptation injector cylinder 2: permitted filte


- 2018 - 2017 - 2016 - 2015 - 2014 -

12/2/2020
01 09 19_N47T/N57T DIESEL FUEL INJECTORS: LTD WTY EXTENSION TO 10 YEARS/120,000 MILES
SIB 01 09 19
N47T/N57T DIESEL FUEL INJECTORS: LTD WTY EXTENSION TO 10
YEARS/120,000 MILES
2020-11-30
This Service Information bulletin supersedes SI B01 09 19 dated October 2019
What’s New:
The MY 2017 F30 and F31 N47T diesel engine vehicles were added.
Reimbursement reference code updated.
MODEL
E-Series
MY
F02
F10
F10
2015
2015
2015
Model
Description
740Ld xDrive
535d Sedan
535d xDrive Sedan
F15
2016 & 2017
X5 xDrive35d
F30
F30
F31
2015, 2016 &
2017
2015, 2016 &
2017
2015, 2016 &
2017
Production Dates
Engine
February 13, 2014 – May 8, 2015
July 7, 2014 – June 26, 2015
July 8, 2014 – June 26, 2015
January 5, 2016 – September 2,
2017
N57T
N57T
N57T
328d Sedan
July 3, 2014 – June 23, 2017
N47T
328d xDrive Sedan
July 17, 2014 – June 30, 2017
N47T
328d xDrive Sports
Wagon
July 3, 2014 – June 29, 2017
N47T
N57T
Note: The Model information above is for informational purposes only, it is not the only deciding factor.
Eligible Vehicles
To assist you in identifying those vehicles that have this component-specific extended limited warranty
coverage, the DCSnet Warranty Vehicle Inquiry has been updated with the VIN and Component-specific Vehicle
Comment shown below:
Please see SI B01 09 19 (DC 13 53 90 06 00). For this vehicle, the Fuel Injector(s) limited
warranty for defects in materials or workmanship has been extended to 10 year/120,000
mile as determined from the original in-service date. This coverage is subject to the same
vehicle eligibility requirements, limitations, and exclusions that apply to the BMW New
Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Note: Before performing a repair and submitting a claim, first confirm that the vehicle has the above Notice of
Limited Warranty Extension in the DCSnet Warranty Inquiry Vehicle Comments section.
If you have Extended Limited Warranty (ELW) eligibility and/or coverage questions, please contact the Warranty
department through IDS by selecting Coverage, Policy, Coding Questions and Mileage Corrections prior to
performing any repair.
Note: The MY 2017 F30 and F31 N47T diesel engine vehicles were added with the posted update of this
bulletin dated November 2020.
SITUATION
Component-Specific Limited Warranty Extension
For the eligible vehicles, BMW of North
America, LLC (BMW NA) is extending the
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01 09 19_N47T/N57T DIESEL FUEL INJECTORS: LTD WTY EXTENSION TO 10 YEARS/120,000 MILES
limited warranty for the vehicle’s Fuel
Injector(s) to:
10 years/120,000 miles as
determined by the vehicle’s original
in-service date.
This component-specific limited warranty extension applies to defects in materials or workmanship.
This coverage is subject to the same vehicle eligibility requirements, limitations, and exclusions that apply to the
BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Note: This bulletin is notice of a limited warranty extension. This is NOT a notice of a Recall or Service
Action.
There is no immediate repair required unless the BMW vehicle is currently experiencing this problem.
Customer Notification Letter
Even though this is NOT a Recall, BMW NA is sending VIN-specific customer notification letters.
CAUSE
One or more of the diesel engine’s fuel injectors are faulty.
The vehicle may run rough or hesitate and one or more the following fault codes are stored in DDE fault
memory:
N47T/N57T DIESEL FUEL INJECTORS
24BB00
24BF00
24BD00
24C000
zero-quantity adaptation injector cylinder 1: permitted filtered actuation duration
correction too high
zero-quantity adaptation injector cylinder 2: permitted filtered actuation duration
correction too high
zero-quantity adaptation injector cylinder 3: permitted filtered actuation duration
correction too high
zero-quantity adaptation injector cylinder 4: permitted filtered actuation duration
correction too high
And, additionally for the:
N57T DIESEL FUEL INJECTORS
24BC00
24BE00
zero-quantity adaptation injector cylinder 5: permitted filtered actuation duration
correction too high
zero-quantity adaptation injector cylinder 6: permitted filtered actuation duration
correction too high
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01 09 19_N47T/N57T DIESEL FUEL INJECTORS: LTD WTY EXTENSION TO 10 YEARS/120,000 MILES
CORRECTION
Program and encode the vehicle control units if necessary and replace the faulty fuel injectors as instructed in
the PROCEDURE section.
PROCEDURE
After performing a Vehicle Test, if any of the above-mentioned fault memory entries are stored, determine what
is the vehicle’s current i-level (this information is also available in AIR or the Key reader/ISPA NEXT
application):
If the I-level is lower than:
17-03-500; then
Program the vehicle to the Target I-level of:
17-03-500 or higher
Always connect a BMW-approved battery charger/power supply (SI B04 23 10) when performing
programming.
For information on programming and coding with ISTA, refer to CenterNet / TIS / Technical Documentation /
Programming and Diagnostics / Programming Documentation.
Then perform the ISTA diagnostics related test plan to completion (Zero mass adaptation), and as currently
required, submit a TeileClearing (TC) case for review the fuel injector NMK value findings
If instructed by TC, replace one or more of the fuel injectors as recommended, please note this TC fuel injector
replacement-related information on the repair order and in the claim comments.
Additionally, any other repair that requires the replacement of the diesel engine fuel injectors due to a defect in
material and workmanship is also covered under the extended time and mileage limits described in this bulletin.
PARTS INFORMATION
Please refer to the Electronic Parts Catalog (ETK/EPC), using the customer’s VIN to locate the applicable
replacement part numbers.
Part Number
Refer to ETK/AIR
Or:
Refer to ETK/AIR
Description
Fuel injector (N57T)
Quantity
Up to 6
Fuel injector (N47T)
Up to 4
Only order these parts in the quantities needed to address customers’ vehicles that have
confirmed failures.
Only in conjunction with parts: When applicable, if ETK/EPC item identifies additional part(s)
that must also be replaced/installed in-conjunction with performing a covered repair, these required
additional items are also covered under the terms of this extended limited warranty.
Also refer to ETK/EPC and the repair instructions for onetime-use fasteners/screws and other
information regarding repair-related gaskets, seals, fluid and/or lubricants that also need to be
replaced/used and claimed.
WARRANTY INFORMATION
This component-specific limited warranty extension to 10 years/120,000 miles applies to eligible USspecification BMW vehicles that are registered, operated and have their covered repair performed by an
authorized BMW center in the United States (including Puerto Rico) for defects in materials or workmanship.
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01 09 19_N47T/N57T DIESEL FUEL INJECTORS: LTD WTY EXTENSION TO 10 YEARS/120,000 MILES
The existing limited warranty coverage for the whole vehicle and other components has not changed.
This coverage supersedes the coverage that is provided under the BMW Certified Pre-Owned Program or any
BMW Group Vehicle Service Contract that applies to the vehicle.
Should this component fail again, it is covered by the remaining portion of the extended limited warranty
coverage period.
Non-Qualifying Repairs
Non-US specification vehicles, ineligible vehicles, eligible vehicles operated and repaired outside the United
States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are not covered under the
terms of this limited warranty extension.
Qualifying Repairs – Claim Submission
Defect Code:
1353900600
F02 F10 F15 F30 F31 N47 N57 (US) Injector
:
Labor Operation
Description
Labor
Allowance
00 00 006
Performing vehicle test (with vehicle diagnosis system –
checking faults) (Main work)
Refer to AIR
Performing vehicle test (with vehicle diagnosis system –
checking faults) (Plus work)
Refer to AIR
Connect an approved battery charger/power supply
(indicated in AIR as Charging battery)
Refer to AIR
Performing vehicle diagnosis – test module
Work time (WT)
TeileClearing, lump-sum fee (TC review of the fuel
injector NMK values)
1 FRU
Or:
00 00 556
And:
61 21 528
And, as
necessary:
61 00 006
And:
00 58 677
If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00
00 006.
And, if needed, for:
All Applicable Models – Program & Encode the Vehicle to 17-03-500 or Higher
Labor Operation
Description
Labor
Allowance
61 00 730
Programming/encoding control unit(s)
Refer to AIR
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01 09 19_N47T/N57T DIESEL FUEL INJECTORS: LTD WTY EXTENSION TO 10 YEARS/120,000 MILES
During the workshop visit for this repair procedure, a diesel engine Model vehicle listed above may also show
one or more programming and encoding Technical Campaign repairs open, the programming and encoding
procedure may only be invoiced one time.
If you should have this situation, update the vehicle to the required I-level or higher by performing and
submitting for one of these open Technical Campaigns instead.
Please be sure to also perform any additional work the campaign repairs require and/or close the
remaining open programming and encoding the Campaign repairs as outlined in the corresponding
Service Information Bulletin.
Only if the situation above does not apply, the additional flat rate labor operation code 61 00 730 to perform the
programming and encoding procedure is then claimable within the work procedure and coverage guidelines
described in this bulletin
And/or as necessary for the:
N57T Six Cylinder Diesel: F02 (740Ld xDrive) and F10 (535d Sedan and 535d xDrive Sedan)
Labor Operation
Description
Labor
Allowance
13 53 720
Replacing one injection system injector) (after vehicle
diagnosis)
Refer to AIR
Replacing each further fuel injector (Two total)
3 FRU
Replacing each further fuel injector (Three total)
3 FRU
Replacing each further fuel injector (Four total)
3 FRU
Replacing each further fuel injector (Five total)
3 FRU
Replacing all injectors of the injection system (Six total)
(after vehicle diagnosis)
Refer to AIR
And, if applicable:
13 53 591
And, if applicable
13 53 591
And, if applicable:
13 53 591
And, if applicable:
13 53 591
Or, if applicable:
13 53 719
Or, for the:
N57T Six Cylinder Diesel: F15 (X5 xDrive35d)
Labor Operation
Description
Labor
Allowance
13 53 857
Replacing one injector of the injection system, cylinder
1-4 (after vehicle diagnosis)
Refer to AIR
Replacing each further fuel injector (Two total)
3 FRU
And, if applicable:
13 53 591
And, if applicable
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13 53 591
01 09 19_N47T/N57T DIESEL FUEL INJECTORS: LTD WTY EXTENSION TO 10 YEARS/120,000 MILES
Replacing each further fuel injector (Three total)
3 FRU
Replacing each further fuel injector (Four total)
3 FRU
Labor Operation
Description
Labor
Allowance
13 53 858
Replacing one injector of the injection system, cylinder
5-6 (after vehicle diagnosis)
Refer to AIR
Replacing each further fuel injector (Two total)
3 FRU
Labor Operation
Description
Labor
Allowance
13 53 857
Replacing one injector of the injection system, cylinder 1Refer to AIR
4 (after vehicle diagnosis)
And, if applicable
13 53 591
Or:
And, if applicable:
13 53 591
Or:
And:
13 53 858
Refer to AIR
(Reduce this
Replacing one injector of the injection system, cylinder 5time allowance
6 (after vehicle diagnosis)
overlap by 4
FRU)
And, if applicable:
13 53 591
Replacing each further fuel injector (Three total)
3 FRU
Replacing each further fuel injector (Four total)
3 FRU
Replacing each further fuel injector (Five total)
3 FRU
Replacing all injectors of the injection system (Six total)
(after vehicle diagnosis)
Refer to AIR
And, if applicable
13 53 591
And, if applicable:
13 53 591
And, if applicable
13 53 719
Or, for the:
N47T Four Cylinder Diesel: F30 (328d Sedan and 328d xDrive Sedan) and F31 (328d xDrive Sports
Wagon)
Labor Operation
Description
13 53 582
Replacing one injector of the injection system (cylinders
1 or 2) (after vehicle diagnosis)
Labor
Allowance
Refer to AIR
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01 09 19_N47T/N57T DIESEL FUEL INJECTORS: LTD WTY EXTENSION TO 10 YEARS/120,000 MILES
And, if applicable:
Replacing each further fuel injector (Two total)
3 FRU
Labor Operation
Description
Labor
Allowance
13 53 584
Replacing one injector of the injection system (cylinder 3
or 4) (after vehicle diagnosis)
Refer to AIR
Replacing each further fuel injector (Two total)
3 FRU
Labor Operation
Description
Labor
Allowance
13 53 582
Replacing one injector of the injection system (cylinders
1 or 2) (after vehicle diagnosis)
Refer to AIR
Replacing one injector of the injection system (cylinder 3
or 4) (after vehicle diagnosis)
Refer to AIR
Replacing each further fuel injector (Three total)
3 FRU
13 53 591
Or:
And, if applicable:
13 53 591
Or:
And:
13 53 584
And, if applicable:
13 53 591
Or, if applicable:
13 53 719
Replacing all injectors of the injection system (Four total)
Refer to AIR
(after vehicle diagnosis)
Refer to AIR for the corresponding flat rate unit (FRU) allowances.
Work time labor operation code 61 00 006 is not considered a Main labor operation.
For the above and for any addition work that is performed, as applicable to your center, please refer to SI B01
01 20 or B01 07 20 for claiming your diagnosis work time, job/repair work time (WT), WT and repair-related
explanation procedures.
Programming and Encoding - Vehicle Control Units (RO and Claim Comments Required)
The programming procedure automatically reprograms and encodes all vehicle control modules which do not
have the latest software I-level. If one or more control module failures occur during this programming
procedure:
Please claim this consequential control module-related repair work (including performing the IRAP Control
Unit Recovery procedure first as required, refer to the SIB in AIR) under the defect code listed in this
bulletin with the applicable AIR labor operations.
Please explain this additional work (The why and what) on the repair order and in the claim comments section.
For control module failures that occurred prior to performing this programming procedure:
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01 09 19_N47T/N57T DIESEL FUEL INJECTORS: LTD WTY EXTENSION TO 10 YEARS/120,000 MILES
When covered under an applicable limited warranty, claim the applicable test plan and the corresponding
control module-related repair work using the applicable defect code and labor operations in AIR (including
diagnosis).
Previous Customer-Pay Repairs – Limited Warranty Extension Reimbursement
Under this extended limited warranty, BMW of North America, LLC (BMW NA) will provide reimbursement for
qualifying customer-pay repairs that were performed on an eligible vehicle prior to the release of this
component-specific limited warranty extension.
Note: The MY 2017 F30 and F31 N47T diesel engine vehicles were added with the posted update of this
bulletin dated November 2020.
Customer-pay repairs are subject to the same vehicle eligibility requirements, limitations, and exclusions that
apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs That Do Not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States and
Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion also applies to repairs that
were performed using (including those repairs that result from using) non-genuine BMW parts and/or used
BMW passenger car or light truck parts.
Requesting Reimbursement for a Previous Repair That Qualifies
For a customer to request reimbursement for a qualifying customer-pay repair performed either by an
authorized BMW center or independent repair shop located in the United States (including Puerto Rico), please
have him/her submit his/her reimbursement request online at www.BMW-RP.com under the following reference:
B-ELWR 2020 N47T/N57T Fuel Injectors 10Y120M
Reimbursement Request Procedure
The online process is initiated by attaching/sending PDF files of the supporting documentation for the prior
repair.
The letter also includes alternative methods to request reimbursement, either through the mail or by fax as
described below:
BMW Customer Reimbursement Center
Attention: B-ELWR 2020 N47T/N57T Fuel Injectors 10Y120M
P.O. Box 54067
Hurst, Texas 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
BMW Owner/Operator Inquiries and Assistance
For all other questions, please contact the BMW’s Customer Relations and Services via email
at [email protected] or via telephone at 1-800-831-1117.
QUESTIONS REGARDING THIS BULLETIN
Technical inquiries
Submit feedback at the top of this bulletin
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Warranty inquiries
Parts inquiries
01 09 19_N47T/N57T DIESEL FUEL INJECTORS: LTD WTY EXTENSION TO 10 YEARS/120,000 MILES
Submit an IDS ticket to the Warranty Department or use
the chat available in the Warranty Documentation Portal
Submit an IDS ticket to the Parts Department
Supporting Materials
picture_as_pdf B010919V2_Customer Letter.pdf
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December 2020
This "Important Limited Warranty Information" applies to the BMW vehicle with the
Vehicle Identification Number (VIN) of WBA8
.
Dear BMW Owner/Lessee:
BMW is committed to delivering the ultimate in product satisfaction to our customers.
Towards that end, BMW is extending the limited warranty for the:
•
Fuel Injectors
On the above-referenced vehicle to:
•
10 years/120,000 miles as determined by your vehicle’s original
in-service date.
This “component-specific” limited warranty extension applies to defects in materials
or workmanship. This coverage is subject to the same vehicle eligibility requirements,
limitations, and exclusions that apply to the BMW New Vehicle Limited Warranty for
Passenger Cars and Light Trucks.
This is notice of a “limited warranty extension.” This is not a notice of a Recall
or Service Action.
Company
BMW of North America, LLC
BMW Group Company
Mailing Address
PO Box 1227
Westwood, NJ
07675-1227
Telephone
(800) 831-1117
E-mail
Customerrelations@
bmwusa.com
Website
Company
www.bmwusa.com
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Mailing Address
If a repair to this component is required, please contact your nearest authorized BMW
center in the United States or Puerto Rico to schedule an appointment. Your authorized
BMW center will determine the vehicle’s eligibility and review the scope of repairs that are
covered by this component-specific limited warranty extension.
After vehicle inspection and diagnosis, eligible repair work will be performed by the
authorized BMW center in the United States (including Puerto Rico) free of charge.
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the
United States and Puerto Rico and/or the diagnosis and repair of other unrelated issues are
not covered by this limited warranty extension. This exclusion applies to repairs, including
consequential, that were performed using non-genuine BMW parts and/or used passenger
car or light truck parts.
The integrity of our products is essential to BMW’s success and our customers’ trust.
We are determined to exceed your expectations and hope this warranty extension further
enhances your ownership experience.
Sincerely,
BMW of North America, LLC
B-ELWR 2020 N47T/N57T Fuel Injectors 10Y120M
Previous Customer-Pay Repairs – Limited Warranty Extension Reimbursement
BMW of North America, LLC
December 2020
VIN WBA8
Under this extended limited warranty, BMW of North America, LLC (“BMW NA”) will provide reimbursement
for “qualifying customer-pay repairs” that were performed on an eligible vehicle prior to the release of this
component-specific limited warranty extension.
Customer-pay repairs are subject to the applicable vehicle and coverage eligibility requirements, exclusions and
limitations that apply to the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks.
Repairs That Do Not Qualify for Reimbursement
Repairs performed on ineligible vehicles, eligible vehicles operated and repaired outside the United States
and Puerto Rico and/or the diagnosis and repair of other unrelated issues. This exclusion applies to repairs,
including consequential, that were performed using non-genuine BMW parts and/or used passenger car or
light truck parts.
Requesting Reimbursement for a Previous Repair That Qualifies
If you previously had a “qualifying customer-pay repair” performed either by an authorized BMW center
or independent repair shop located in the United States (including Puerto Rico), please submit your
reimbursement request “online” at www.BMW-RP.com under the following reference:
Covered Component Code
B-ELWR 2020 N47T/N57T Fuel Injectors 10Y120M
To initiate the online process, you will be asked to attach PDF files of the required documentation as outlined in
the reimbursement checklist on the next page.
Alternative Method to Request Reimbursement
Alternatively, you may mail or fax your request and documentation to:
BMW Customer Reimbursement Center
Attention: B-ELWR 2020 N47T/N57T Fuel Injectors 10Y120M
P.O. Box 54067
Hurst, TX 76054
Fax number: 877-434-2992
Please allow 4-6 weeks for processing your request.
Should you have any questions concerning this reimbursement process, please call 1-844-857-0341.
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B-ELWR 2020 N47T/N57T Fuel Injectors 10Y120M
N47T/N57T Fuel Injectors: Limited Warranty Extension to 10 Years/120,000 Miles
Previous Customer-pay Repair Reimbursement – Documentation Checklist
BMW of North America, LLC
Reimbursement is available to the BMW Owner/Lessee who incurred the expense.
When submitting a reimbursement for a previous repair, please provide legible copies of the following
documentation and include your VIN, name, address and your preferred contact telephone number(s):
Repair Order (RO) or Invoice
This document should include the following information:
̋
̋
̋
̋
̋
̋
Customer name and address
Vehicle Identification Number (“VIN”)
The date of repair
The mileage when the repair was performed
Itemized breakdown of the labor charges for all repairs* including diagnosis
Itemized breakdown of the parts, including any miscellaneous items, billed for all repairs*
*For repair orders containing multiple repair line items, only the specific line item expenses that relate to the
component that is covered by this extended limited warranty will be considered for reimbursement.
Proof of Payment
Please provide a copy of at least one of the following items as valid proof of payment:
̋
̋
̋
̋
Repair order (RO)/invoice stamped and dated as “PAID”
Copy of a cancelled check
Copy of a signed credit/debit card receipt
Copy of a credit/debit card statement
Determining if an eligible vehicle’s repair qualifies for reimbursement:
Please use the following questions to review your repair order documentation prior to submitting a
reimbursement request:
1. Why was the vehicle brought into the repair facility?
2. What was the repair facility’s diagnosis?
3. What did the repair facility do to correct the concern, and does it qualify?
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B-ELWR 2020 N47T/N57T Fuel Injectors 10Y120M
Frequently Asked Questions (FAQ) – Limited Warranty Extension
1. Which BMW Group models in the U.S. are potentially eligible for this component-specific
Limited Warranty Extension?
Model Year 2017 BMW vehicles with the N47T diesel engine, produced between September 2016 and
June 2017 are potentially eligible.
Series
Model Year
Model
Production Dates
F30
F30
F31
2017
2017
2017
328d Sedan
September 2016 – June 2017
328d xDrive Sedan
September 2016 – June 2017
328d xDrive Sports Wagon September 2016 – June 2017
Engine
N47T
N47T
N47T
2. What is the purpose of the Fuel Injectors?
The fuel injectors are a critical component of the fuel system. Their main purpose is to deliver the diesel into
the engine for the internal combustion process. The injectors release a pressurized and measured spray of
fuel into the direct-injection engine.
3. What is the specific issue related to the Fuel Injectors?
Over time, the fuel injector(s) may not meet and perform to BMW standards.
4. How does this affect my vehicle?
If the fuel injectors are not working properly, it may lead to a decrease in fuel efficiency, rough start and idle,
and/or a fuel odor inside the cabin. A fuel injector failure will activate the Malfunction Indicator Light (MIL/
Check Engine Light).
5. What should I do if I notice this condition (MIL) in my vehicle?
If the MIL is illuminated, please contact an authorized BMW center in the United States (including Puerto
Rico) to have your vehicle inspected and, if necessary, repaired.
6. How will my vehicle be repaired to address an issue with the Fuel Injectors?
If it is determined that the Fuel Injectors are the cause for the MIL and the problem is due to a defect in
materials or workmanship, your vehicle’s Fuel Injectors will be replaced, free of charge, under the terms of
this 10 year/120,000-mile extended limited warranty coverage.
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B-ELWR 2020 N47T/N57T Fuel Injectors 10Y120M


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