69912

WARRANTY BULLETIN
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Owner Name
1234 Anywhere St
Anytown, St XXXXX
VIN: xxxxxxxxxxxxxxxxx
Dear (Name):
This letter is to inform you that the warranty period on your vehicle’s Front Seat Active Head Restraints has been
extended from 3 years or 36,000 miles to an additional 1 Year / Unlimited Miles from Warranty Bulletin
Notification, November 11, 2020, for vehicles already out of the warranty period. This warranty extension on the
Active Head Restraint applies to certain [2010 – 2011 Dodge Journey, 2010 – 2011 Dodge Avenger/Chrysler
200, 2010 – 2011 Dodge Nitro & Jeep Liberty, 2010 – 2011 Jeep Compass & Dodge Caliber, 2010 – 2011
Dodge Grand Caravan, 2010 – 2011 Dodge Durango & Jeep Grand Cherokee] vehicles. Our records show that
you either own or lease one of the vehicles affected by this warranty extension.
We are extending the Active Head Restraint warranty period because some of the vehicles within the above
referenced population may experience inadvertent deployment of one or both of the Front Seat Active Head
Restraint(s). Once deployed, your head restraint may not be resettable due to internal damage of the head restraint.
If your head restraint is deployed, or deploys in the next year after Warranty Bulletin notification date November
11, 2020, simply contact your dealer to determine whether replacement is covered by this warranty extension. The
replacement process involves three steps: dealership inspection, part ordering, and separate appointment
for installation. The dealer inspection must occur within 1 year of the warranty bulletin notification, and
the repair can occur outside of this time period. In the instance that your vehicle qualifies for this head
restraint replacement, the dealer will order the parts, notify you when the parts become available, and then
complete the repair. It may take 2-5 months for your part to arrive at the dealership to complete the
repairs. The part delivery timing is due to the large number of unique trim and color combinations. Your
Front Active Head Restraint(s) will be manufactured specifically for your vehicle. If your head restraint is
not deployed, replacement is not necessary at this time.
If you have previously paid for a head restraint replacement, you may be eligible for reimbursement. Visit
www.fcarecallreimbursement.com to submit an online reimbursement request. You may also complete the
enclosed Customer Reimbursement Claim Form and send your original receipts, invoices and/or repair order to the
following address for reimbursement. Your claim will be acted upon within 60 days of receipt:
FCA US LLC Customer Center
P.O. Box 21-8004
Auburn Hills, MI 48321-8004
Attn: Reimbursement
If you have questions or need any assistance, please contact your dealer or the FCA Recall Customer Care. FCA
Recall Customer Care are available from 7 AM - 11 PM, Monday - Friday and 9 AM to 5 PM on Saturday. They
can be reached at: 1-800-853-1403.
Please keep this letter in your glove box along with your vehicle’s other warranty information for future reference
if necessary. This warranty extension applies only to the Active Head Restraint condition described above; the
other terms and the “What’s Not Covered” items of your warranty remain the same as stated in your Warranty
Information book.
FCA US LLC is taking this action to demonstrate its commitment to your continued satisfaction.
FCA US LLC
Owner Name
1234 Anywhere St
Anytown, St XXXXX
VIN: xxxxxxxxxxxxxxxxx
Dear (Name):
This letter is to inform you that the warranty period on your vehicle’s Front Seat Active Head Restraints has been
extended from 3 years or 36,000 miles to 10 Years / Unlimited Miles from the In-Service date. This warranty
extension on the Active Head Restraint applies to certain [2012 – 2018 Dodge Journey, 2012 – 2018 Dodge
Avenger/Chrysler 200, 2012 Dodge Nitro & 2013 Jeep Liberty, 2012 – 2017 Jeep Compass & 2012 Dodge
Caliber, 2012 – 2017 Dodge Grand Caravan, 2012 – 2018 Dodge Durango & Jeep Grand Cherokee] vehicles.
Our records show that you either own or lease one of the vehicles affected by this warranty extension.
We are extending the Active Head Restraint warranty period because some of the vehicles within the above
referenced population may experience inadvertent deployment of one or both of the Front Seat Active Head
Restraint(s). Once deployed, your head restraint may not be resettable due to internal damage of the head restraint.
If your head restraint is deployed, or deploys within the time frame of your warranty extension, simply contact
your dealer to determine whether replacement is covered by this warranty extension. The replacement process
involves three steps: dealership inspection, part ordering, and separate appointment for installation. The
dealer inspection must occur within the warranty extension period, and the repair can occur outside of this
time period. In the instance that your vehicle qualifies for this head restraint replacement, the dealer will
order the parts, notify you when the parts become available, and then complete the repair. It may take 2-5
months for your part to arrive at the dealership to complete the repairs. The part delivery timing is due to
the large number of unique trim and color combinations. Your Front Active Head Restraint(s) will be
manufactured specifically for your vehicle. If your head restraint is not deployed, replacement is not
necessary at this time.
If you have previously paid for a head restraint replacement, you may be eligible for reimbursement. Visit
www.fcarecallreimbursement.com to submit an online reimbursement request. You may also complete the
enclosed Customer Reimbursement Claim Form and send your original receipts, invoices and/or repair order to the
following address for reimbursement. Your claim will be acted upon within 60 days of receipt:
FCA US LLC Customer Center
P.O. Box 21-8004
Auburn Hills, MI 48321-8004
Attn: Reimbursement
If you have questions or need any assistance, please contact your dealer or the FCA Recall Customer Care. FCA
Recall Customer Care are available from 7 AM - 11 PM, Monday - Friday and 9 AM to 5 PM on Saturday. They can
be reached at: 1-800-853-1403.
Please keep this letter in your glove box along with your vehicle’s other warranty information for future reference
if necessary. This warranty extension applies only to the Active Head Restraint condition described above; the
other terms and the “What’s Not Covered” items of your warranty remain the same as stated in your Warranty
Information book.
FCA US LLC is taking this action to demonstrate its commitment to your continued satisfaction.
FCA US LLC