23-018-20 REV. D

NUMBER:
GROUP:
DATE:
23-018-20 REV. D
23 - Body
November 6, 2020
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
This bulletin supersedes Technical Service Bulletin 23-018-20 REV. C, dated August 26, 2020,
which should be removed from your files. All revisions are highlighted with **asterisks**
and include additional model years, part numbers, repair procedure step, updated Warranty
Bulletin numbers and LOP time.
SUBJECT:
Active Head Restraint (AHR) Inadvertent Deployment - X88 Warranty Extension
OVERVIEW:
This bulletin involves inspecting the sled bracket striker pin and possibly replacing a front seat AHR
that has inadvertently deployed.
MODELS:
**2011 - 2018
(WK)
Jeep Grand Cherokee
2011 - 2018**
(WD)
Dodge Durango
NOTE: This bulletin applies to vehicles within the following markets/countries: North
America, APAC, EMEA and LATAM.
NOTE: This bulletin applies to vehicles built on or before September 01, 2017 (MDH 0901XX).
SYMPTOM/CONDITION:
Customers may comment on the following:
• The AHR is deployed on one or both front seats and will not reset.
DIAGNOSIS:
If the customer describes the symptom/condition listed, perform the Inspection Procedure.
NOTE: There will be no Diagnostic Trouble Codes (DTCs) with the symptom/condition listed.
23-018-20 REV. D
-2-
1. Verify the sled bracket striker pin is attached to the sled bracket (Fig. 1) and (Fig. 2) .
Fig. 1
Normal Deployed Position - AHR Can Be Reset
1
2
3
4
5
-
Striker Pin Correctly Attached To The Sled Bracket
Latch Pawls
Sled
Sled Bracket With Pin Attached
Tilt Clip
Fig. 2
Deployed AHR Has Failed And Will Not Reset
1 - Sled Bracket Failed
2 - Striker Pin Fastened/Locked To Latch (Will Not Reset)
-3-
23-018-20 REV. D
2. Is the striker pin attached to the sled bracket (Fig. 1) ?
• YES >>> This bulletin has been completed, use inspection LOP (23-20-48-98) to close the
bulletin.
• NO >>> The striker pin is locked in the AHR latch (Fig. 2) . Proceed to Step 1 of the Repair
Procedure.
PARTS REQUIRED:
Fig. 3
Qty.
(AR)
Part No.
5PN14DX9AA
Description
Leather Trim Black Front Active Head Restraint (WD and
WK Vehicles)
Leather Trim Black/Beige Front Active Head Restraint (WD
and WK Vehicles)
(AR)
5PN14HL1AA
(AR)
(AR)
5RX96DX9AA
5RX96HL1AA
Cloth Trim Black Front Active Head Restraint (WD Vehicles)
Cloth Trim Black/Beige Front Active Head Restraint (WD
Vehicles)
(AR)
(AR)
5RX56DX9AA
5RX56GT5AA
(AR)
5RX56HL1AA
Cloth Trim Black Front Active Head Restraint (WD Vehicles)
Cloth Trim Black/Tan Front Active Head Restraint (WD
Vehicles)
Cloth Trim Black/Beige Front Active Head Restraint (WD
Vehicles)
(AR)
5RX56JRRAA
**(AR)
5PS82DX9AA
(AR)
5PP26DX9AA
Leather Trim w/ Perf Inserts Black Active Head Restraint
(WK Vehicles)
(AR)
5PR86DX9AA
(AR)
1UP78DX9AA
Leather Trim w/ Edge Welting Black Active Head Restraint
(WK Vehicles)
Cloth Trim Black Active Head Restraint (WD Vehicles)
(AR)
5PR86HL1AA
(AR)
5PP26HL1AA
(AR)
5PR32LU5AA
(AR)
(AR)
1TM21DX9AA
5PS82HL1AA
Leather Trim Black/Red Front Active Head Restraint (WD
Vehicles)
Cloth Trim Black Active Head Restraint (WK Vehicles)
Leather Trim w/ Edge Welting Brown/Lt. Frost Active Head
Restraint (WK Vehicles)
Leather Trim w/Perf Inserts Black/Lt. Frost Active Head
Restraint (WK Vehicles)
Leather Trimmed Brown Active Head Restraint (WK
Vehicles)
Cloth Trim Black Active Head Restraint (WK Vehicles)
Cloth Black/Lt. Frost Beige Active Head Restraint (WK
Vehicles)
23-018-20 REV. D
Qty.
(AR)
Part No.
1UP78BD3AA
(AR)
1UP60DX9AA
(AR)
5PR32LT5AA
(AR)
1WG79JTLAA
(AR)
5PT06LV5AA
(AR)
1XM81DX9AA
(AR)
6LQ32DX9AA
(AR)
1UN78DX9AA
(AR)
5PR32DX9AA
(AR)
1UN78BD3AA
(AR)
5PR86LC5AA
(AR)
5PS80DX9AA
(AR)
1WG791X9AA
(AR)
1TM21BD3AA
(AR)
1UN78HL1AA
(AR)
1WG79HL1AA
(AR)
1XX10DX9AA
(AR)
(AR)
1UP60GT5AA
1UP60HL1AA
(AR)
1TN30DX9AA
(AR)
1TN301L1AA
(AR)
6EZ23DX9AA
(AR)
1WG79JFJAA
-4Description
Cloth Trim Dk Graystone/Med Graystone Active Head
Restraint (WD Vehicles)
Lux Leather Trim Black Active Head Restraint (WD Vehicles)
Leather Trim Dark Sienna Brown/Black Active Head Restraint
(WK Vehicles)
Leather Trim New Saddle/Black Active Head Restraint (WK
Vehicles)
High Performance Laguna Leather Trim Black/Sepia WK
Active Head Restraint (WK Vehicles)
Leather Trim w/Perf Inserts Black Active Head Restraint (WK
Vehicles)
Trailhawk Trim Black/Ruby Red Active Head Restraint (WK
Vehicles)
Leather Trim Black Active Head Restraint (WD and WK
Vehicles)
Leather Trim Black Active Head Restraint (WK Vehicles)
Leather Trim Dk Graystone/Med Graystone Active Head
Restraint (WD and WK Vehicles)
Leather Trim w/ Edge Welting Indigo Blue/Brown Active Head
Restraint (WK Vehicles)
Leather Perf Suede SRT Black Active Head Restraint (WK
Vehicles)
Leather Trim w/ Edge Welting Black Active Head Restraint
(WK Vehicles)
Cloth Trim Dk Graystone/Med Graystone Active Head
Restraint (WK Vehicles)
Prem Leather Trim Black/Lt. Frost Beige Active Head
Restraint (WK Vehicles)
Leather Trim w/ Edge Welting Dk. Frost Beige/Lt. Frost Beige
WK Active Head Restraint (WK Vehicles)
Leather/Perf Suede SRT Black Active Head Restraint (WK
Vehicles)
Leather Trim Black/Tan Active Head Restraint (WD Vehicles)
Lux Leather Trim Black/Lt. Frost Beige Active Head Restraint
(WD Vehicles)
Leather Trim w/ Perf Inserts Black Active Head Restraint
(WK Vehicles)
Leather Trim w/ Perf Inserts Black/Lt. Frost Beige Active
Head Restraint (WK Vehicles)
Cloth Trim Black Active Head Restraint (WK Vehicles)
Prem Leather Trim Black/Dark Olive Active Head Restraint
(WK Vehicles)
-5Qty.
(AR)
Part No.
1XM81HL1AA
(AR)
5XN16DX9AA
(AR)
6CV26YSAAA
(AR)
5LF53DX9AA
(AR)
6EZ25HL1AA
(AR)
6LR08PS4AA
(AR)
6SL99DX9AA
(AR)
5PT06YSAAA
(AR)
6EZ23HL1AA
(AR)
(AR)
6MJ12DX9AA
6NE87DX9AA
(AR)
6RZ37SA5AA
23-018-20 REV. D
Description
Leather Trim w/ Perf Inserts Black/Lt Front Active Head
Restraint (WK Vehicles)
SRT Perf. Laguna Leather/Ultrasuede Black/Radar Red
Active Head Restraint (WK Vehicles)
Leather/Perf Suede SRT Black Active Head Restraint (WK
Vehicles)
Leather w/ Perforated Suede Black Active Head Restraint
(WK Vehicles)
Leather Trim w/ Perf Inserts Black/Lt. Frost Beige Active
Head Restraint (WK Vehicles)
Premium Laguna Leather Indigo/Ski Gray Active Head
Restraint (WK Vehicles)
Cloth Trim Black Active Head Restraint (WK Vehicles)
High Perform Laguna Leather Black Active Head Restraint
(WK Vehicles)
Cloth Trim Black/Lt. Frost Beige Active Head Restraint (WK
Vehicles)
Leather Trim Black Active Head Restraint (WD Vehicles)
Laguna Leather Trim Black Active Head Restraint (WK
Vehicles)
Leather Trim Black/Light Grey Active Head Restraint (WK
Vehicles)**
NOTE: Attention parts managers. Look up part numbers in StarParts and view pictures
(media), in order to verify the correct color AHR needed by vehicle.
NOTE: This service bulletin does not cover replacement of all AHRs. Only replace AHRs that
have been deployed with broken and failed sled brackets.
REPAIR PROCEDURE:
1. Replace the AHR. Refer to the detailed procedures available in DealerCONNECT > Service
Library> under: 23 - Body/Seats/Headrest, Front/Removal/Installation.
2. **Perform the Supplemental Restraint System (SRS) Verification Test. Refer to the detailed
procedures available in DealerCONNECT > Service Library> under: 10 - Restraints / Standard
Procedure.**
POLICY:
Vehicles included in this Service Bulletin have a warranty extension to a 10 Year/Unlimited Mileage
from in-service date warranty period for this repair. See Warranty Bulletins: **U.S. D-2020-10 Rev.
B, Canada SAB 2020-15B, International ID-2020-17 Rev. B and Mexico BG-31-20 Rev. B**, for
details associated with the warranty extension.
23-018-20 REV. D
-6-
TIME ALLOWANCE:
Labor Operation
No:
23-20-48-98
23-20-48-99
23-20-48-9A
Description
Amount
Headrest/Active Headrest (Front 6 - Electrical and Body
Systems
Row) - Inspect One or Both
(0 - Introduction)
0.2 Hrs.
Headrest/Active Headrest (Front 6 - Electrical and Body
Systems
Row) - Replace One
(0 - Introduction)
Headrest/Active Headrest (Front 6 - Electrical and Body
Systems
Row) - Replace Both
(0 - Introduction)
**0.4 Hrs.**
FAILURE CODE:
ZZ
Skill Category
Service Action
0.5 Hrs.