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December 2, 2020
Attention:
All Dealer Principals
Kia Motors America, Inc. will be conducting a Voluntary Emissions Service Campaign to improve the
Transmission Control Module (TCM) logic and, if necessary, replace the Intelligent Variable Transmission (IVT)
on some of vehicles listed below:
Model Year
2019-2020
2020-2021
2021
Model
Forte
Soul
Seltos
Production Date
7/9/2018 – 4/2/2020
11/24/2018 – 4/17/2020
11/20/2019 – 4/10/2020
Please note this campaign was previously referred as ‘SA424’ (or TSB ELE200). The updated Technical
Service Bulletin that provides vehicle repair procedures, affected VIN production range, and warranty claim
information will be posted on the Kia Global Information System (KGIS) at www.kiatechinfo.com on December
2, 2020.
Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for campaign questions,
both of which describe the issue. Included also are Vehicle Emissions Recall Proof of Correction Cards,
under hood campaign labels, and information on how to access the list of affected vehicles on WEBDCS.
NOTE: The Proof of Correction Cards and under the hood campaign labels are for California and S177
State dealers use only.
What Should You Do?
Please make certain the appropriate personnel in your dealership are familiar with the details of this Emissions
Service campaign to ensure proper responses to customer inquiries and requests to have the campaign
performed on their vehicles.
For California Dealers ONLY
•
The State of California has implemented the Registration Renew Tie-In Program that requires the
completion of Emissions campaigns prior to vehicle registration renewal.
•
Be sure to provide a filled-out Emissions Recall Proof of Correction Card to each owner upon completion
of the campaign for owner use as proof during registration renewal.
For Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon,
Pennsylvania, Rhode Island, Vermont, and Washington dealers ONLY:
•
The above-named states require that a filled-out Emissions Recall Proof of Correction Card be provided
to each owner for use, if requested, at vehicle registration renewal.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the
Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information
and documents provided to you by Kia Motors America, Inc. or generated by you in the conduct of carrying out
work under that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty
claim information. Kia dealers may use such owner information for the sole purpose of conducting and
performing this Emissions Recall campaign, and for no other purpose.
Your prompt attention in completing this repair is appreciated. If you have any questions, please contact your
Kia District Parts & Service Manager.
Sincerely,
Kia Service Department
Enclosures
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