SC199_DPSM

December 2, 2020
Attention: All Kia Parts and Service Managers
Kia Motors America, Inc. will be conducting a Voluntary Emissions Service Campaign to improve the Transmission
Control Module (TCM) logic and if necessary, replace the Intelligent Variable Transmission (IVT) on the following
vehicles:
Model Year
2019-2020
2020-2021
2021
Model
Forte
Soul
Seltos
Production Date
7/9/2018 – 4/2/2020
11/24/2018 – 4/17/2020
11/20/2019 – 4/10/2020
The affected vehicles may exhibit a lack of acceleration or delay in accelerating due to transmission slippage, in addition
to the illumination of Malfunction Indicator Lamp (MIL). Please note this campaign was previously referred as
‘SA424’ (or TSB ELE200). The updated Technical Service Bulletin (TSB) that provides Vehicle Repair Procedures,
Affected VIN Production Range, and Warranty Claim Information will be published on December 2, 2020.
PARTS INFORMATION –Part supply will be limited due to the scope of the campaign. A valid VIN will be required for
order entry.
Enclosed you will find a copy of the owner notification letter and a Q&A Guide for campaign questions, both of which
describe the issue. Also enclosed is a supply of Emissions Recall Proof of Correction Cards and Campaign Stickers to
cover the number of vehicles retailed out of your dealership (CA and S177 Dealers Only). A list of retail owners
affected by this campaign can be accessed on WEBDCS after the date of the owner notification. The owner
notification will be mailed on December 3, 2020.
Please start performing the repairs on any of the affected vehicles currently in your inventory prior to
selling the vehicle to a retail customer.
For California Dealers ONLY
•
•
The State of California has implemented the Registration Renew/Recall Tie-In Program that requires the
completion of Emission Recalls prior to vehicle registration renewal.
Be sure to provide a filled-out Emissions Recall Proof of Correction Card to each owner upon completion of the
campaign for owner use as proof of completion during registration renewal. Instructions for filling out this card
can be found in the TSB. It is also required to affix a campaign completion sticker under the hood of the vehicle.
For Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania,
Rhode Island, Vermont, and Washington dealers ONLY:
•
The above-named states require that a filled-out Emissions Recall Proof of Correction Card be provided to each
owner for use, if requested, at vehicle registration renewal. Instructions for filling out this card can be found in
the TSB. It is also required to affix a campaign completion sticker under the hood of the vehicle.
Please make certain the appropriate personnel in your dealership are familiar with the details of this campaign to
ensure proper responses to customer inquiries and requests to have the campaign performed on their vehicles.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the
Gramm-Leach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and
documents provided to you by Kia Motors America, Inc. or generated by you in the conduct of carrying out work under
that Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information.
Kia dealers may use such owner information for the sole purpose of conducting and performing this voluntary emissions
recall campaign, and for no other purpose
Your prompt attention in completing this campaign is appreciated. If you have any questions, please contact your Kia
District Parts & Service Manager.
Sincerely,
Kia Service Department
Attachments
SC199