SC199_QA

QUESTIONS AND ANSWERS
SC199 – TCM Software Logic Improvement and/or IVT Replacement
Voluntary Emissions Service Campaign
December 2, 2020
Q1.
What sort of campaign is Kia conducting?
A1.
Kia Motors America, Inc. is conducting a Voluntary Emissions Service Campaign to improve the Transmission
Control Module (TCM) logic and, if necessary, replace the Intelligent Variable Transmission (IVT).
Q2.
What vehicles are affected by this emissions service campaign?
A2.
Some vehicles of Model Years and Models listed below:
Model Year
2019-2020
2020-2021
2021
Model
Forte
Soul
Seltos
Production Date
7/9/2018 – 4/2/2020
11/24/2018 – 4/17/2020
11/20/2019 – 4/10/2020
Q3.
What is the issue with the Intelligent Variable Transmission (IVT)?
A3.
The affected vehicles may exhibit a lack of acceleration or delay in accelerating due to transmission slippage,
in addition to the illumination of Malfunction Indicator Lamp (MIL)
in the instrument panel.
Q4.
Can you describe the emissions service campaign and fix?
A.4
All owners of the affected vehicles will be notified of this condition and asked to contact their Kia dealer to
have the repair performed on their vehicles.
Q5.
Will this cost owners any money?
A5.
No. It will NOT cost the customer any money to have the service campaign performed.
Q6.
How long will the repair take?
A6.
The time it takes to perform the repair can vary depending upon the dealer’s work schedule, therefore, an
appointment is recommended.
Q7.
How will owners of the affected vehicles be notified?
A7.
Kia will be notifying owners of the affected vehicles by first-class mail on December 3, 2020.
Q8.
Where were the vehicles produced?
A8.
The affected vehicles were produced at Kia assembly plants in Korea.
Q9.
How many vehicles are included?
A9.
Approximately 157,042 vehicles are included in this campaign.
Q10.
Are there any restrictions on an owner’s eligibility?
A10.
No.
Q11.
If a customer has an immediate question, where can they get further information?
A11.
They can contact their local Kia dealership or call Kia’s Consumer Assistance Center at 1-800-333-4542
(Monday through Friday, 5AM to 6PM, Pacific Standard Time), or contact us via the Owner’s Section of
www.kia.com.
SC199