Subarunet Announ
Service Bulletin Details
Public Details for: Subarunet Announ
In the interest of customer satisfaction, subaru of america, inc. (subaru) is initiating a service campaign for certain 2020-2021 model year legacy and outback vehicles to update the cockpit control module (ccm) software to the latest versi
Models from 2021
2021 SUBARU LEGACY |
2021 SUBARU OUTBACK |
Models from 2020
2020 SUBARU LEGACY |
2020 SUBARU OUTBACK |
Subarunet Announcement To: All Subaru Retailers From: Subaru of America, Inc. Date: December 11, 2020 New Subaru Service Campaign: WRI-20 – Cockpit Control Module (CCM) software update In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service campaign for certain 2020-2021 model year Legacy and Outback vehicles to update the Cockpit Control Module (CCM) software to the latest version. Affected Vehicles The number of U.S. vehicles included in this service campaign is 212,971. Not all vehicles listed below are included in this campaign. Coverage for all affected vehicles must be confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This information will be available today. Model Year 2020-2021 2020-2021 Carline Legacy Outback Affected units Refer to Vehicle Coverage Inquiry for WRI-20 Campaign Applicability Description of the Repair Subaru retailers will reprogram the CCM software on the affected vehicles for free. Retailer Responsibility Any vehicles listed in any recall/campaign that are in retailer stock must be: • Immediately identified • Tagged or otherwise marked to prevent their delivery or use prior to repair • Repaired in accordance with the repair procedures outlined in the Bulletin Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in their inventory (new, used, demo & SSLP). Additionally, whenever a vehicle subject to this service campaign is taken into inventory or in for service, necessary steps should be taken to ensure the repair has been made before selling or releasing the vehicle. Owner Notification Owner notification letters will be mailed in January 2021. Retailers will be notified when owner notification begins. Service and Claim Instructions Please refer to the WRI-20 Service Program Bulletin on STIS for detailed information.