Subarunet Announ

Subarunet Announcement
To: All Subaru Retailers
From: Subaru of America, Inc.
Date: December 11, 2020
New Subaru Safety Recall:
WRH-20 – Rear Visibility FMVSS 111 Non-Compliance
Subaru of America, Inc. (Subaru) is recalling certain 2020 model year Legacy and Outback vehicles in
which a firmware-over-the-air (FOTA) update to the Cockpit Control Module (CCM) software may have
timed out during the update.
A timeout failure during the data writing sequence could cause the data to become corrupted, and if
corrupted, may result in the Center Information Display (CID) going blank. The failure to display the
rearview image in the timing specified and/or periodic loss of rearview image creates a noncompliance
with the requirements of FMVSS 111 – Rear Visibility, increasing the risk of a crash.
Affected Vehicles
The number of U.S. vehicles affected by this recall is 7,741.
Not all vehicles listed below are included in this recall. Coverage for all affected vehicles must be
confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This information will be
available today.
Model Year
2020
2020
Carline
Legacy
Outback
Affected units
Refer to Vehicle Coverage Inquiry for
WRH-20 Recall Applicability
Description of the Repair
Subaru retailers will reprogram the CCM software on the affected vehicles for free. If the CID is not
properly displaying, the CCM will be replaced with a new and improved part for free.
Retailer Responsibility
Any vehicles listed in any recall/campaign that are in retailer stock must be:
• Immediately identified
• Tagged or otherwise marked to prevent their delivery or use prior to repair
• Repaired in accordance with the repair procedures outlined in the Bulletin
Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in
their inventory (new, used, demo & SSLP). Additionally, whenever a vehicle subject to this safety recall is
taken into inventory or in for service, necessary steps should be taken to ensure the repair has been
made before selling or releasing the vehicle.
Please be sure to download a copy of your complete inventory report from the Vehicle Inventory
Dashboard available on subarunet.com to identify any vehicles with open recalls that may be in your
retail, CPO, and SSLP inventory.
Owner Notification
Owner notification letters will be mailed in January 2021. Retailers will be notified when owner
notification begins.
Service and Claim Instructions
Please refer to the WRH-20 Product Campaign Bulletin on STIS for detailed information.