No. 182-20

Symptom-based workshop manual
Service
182/20 ENU
9944
9
Symptom in Vehicle Interior - Porsche Connect Services Can No Longer be Used: Resetting
VTS Theft Alarm (SY 182/20)
Model Line:
911 Carrera (992)
Taycan (Y1A)
Cayenne (9YA/9YB)
Model Year:
As of 2019
Concerns:
Porsche Vehicle Tracking System (PVTS) in vehicles with an active Car Security Package
Symptom:
Porsche Connect services cannot be used.
Cause:
In vehicles with an active "Car Security Package", the VTS theft alarm was triggered and could not be
reset. The Porsche Connect services therefore remain deactivated.
Action required: Reset VTS theft alarm.
Required tools
Tool:
•
•
9900 - PIWIS Tester 3
Battery charger with a current rating of at least 90 A, e.g. VAS 5908 battery charger 90A.
Resetting VTS theft alarm
Work
Procedure:
Check the alarm status.
1
Connect the PIWIS Tester to the vehicle and switch it on.
2
Select
•
•
'Connect control unit (incl. PVTS)' – 911 Carrera (992)/Cayenne (9YA/9YB)
'Connect control unit' – Taycan (Y1A)
in the control unit overview.
3
Select the 'Actual values' menu.
4
Select 'PVTS' in the function selection screen and press •F12“ to confirm.
The alarm status can then be read out.
•
•
•
No alarm
Theft
Alarm detected
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Service
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Symptom-based workshop manual
182/20
If the alarm status is "Theft" or "Alarm detected", continue resetting the VTS theft alarm.
If the alarm status is "No alarm", continue fault finding. Something else is causing the fault.
Reset VTS theft alarm.
1
Make sure that the vehicle has LTE reception.
1.1
Check reception by checking the LTE icon in the PCM.
2
Open the driver's side window, switch off ignition, lock the vehicle and place the key at least 2
metres outside of the reception range of the vehicle.
3
Wait at least 30 seconds until the alarm system is active.
4
Trigger an alarm by opening the door from inside and wait at least 30 seconds.
5
Unlock the vehicle in order to deactivate the alarm.
6
Switch on ignition.
7
Call the Security Operations Center (SOC) and have the VTS alarm reset without 'force terminate'.
The SOC can be reached via phone.
USA: 1-855-826-7500
CAN: 1-866-872-5354
Information
Initial signs when the VTS alarm system was triggered indicate that this was a false alarm.
If the VTS theft alarm cannot be reset, a PRMS ticket must be created.
Then check the alarm status again.
•
If the alarm status is "Theft" or "Alarm detected", repeat the procedure.
•
If the alarm status is "No alarm", end of action required.
Invoicing
For documentation and warranty invoicing, enter the PQIS coding specified below in the warranty claim:
Location (FES5)
9944A
Porsche Vehicle Tracking System
Damage type (SA4)
1611
does not function
Dec 8, 2020
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AfterSales
Symptom-based workshop manual
Service
182/20 ENU
9944
9
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training
courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special
tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the
safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and
safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a
discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed.
©2020 Porsche Cars North America, Inc.
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Dec 8, 2020
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