No. 200-20

Symptom-based workshop manual
Service
200/20 ENU
9112
9
Symptom in Vehicle Interior - Pop-Up Message in the PCM Cannot be Closed Permanently:
Delete and Re-Initialize User (SY 200/20)
Model Line:
Macan (95B)
Cayenne (9YA / 9YB)
911 Carrera (992)
Model Year:
As of 2018 up to 2020
Equipment:
Only for vehicles with PCM 5.x
Concerns:
Porsche Communication Management (PCM) central computer
Symptom:
After the PCM starts, the following pop-up message appears: 'Do you want to copy the entries from 'My
destinations' to online storage?'
Although confirmation is selected using the 'Don't display again' button, the message appears again on
the next start.
Cause:
A software error can cause this fault type.
Remedial
Action:
Delete the user from the PCM and initialize the user again using the pairing code.
Information
Please also pass the information about the procedure on to your sales staff in order to inform the
customer about this if necessary.
Deleting and initializing users
Information
The customer can perform deletion and initialization independently.
It may be necessary to repeat the procedure every 3 months.
Work Procedure: 1
Delete and initialize users.
1.1
Delete the customer's user from the PCM.
1.1.1
Select 'APPS' in the main menu.
1.1.2
Select drop-down menu 'Options'.
1.1.3
Select menu item 'Porsche ID Settings'.
1.1.4
Select menu item 'Delete'.
AfterSales
Dec 23, 2020
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9
Service
9112
ENU
200/20
Symptom-based workshop manual
1.2
Lock the vehicle and place the key at least 2 meter/ 6.6 ft outside of the reception range of
the vehicle.
1.3
Wait at least 5 minutes to make sure that the vehicle is in the idle state.
1.4
Start the PCM and initialize the user.
1.4.1
Select menu item 'APPS'.
1.4.2
Select drop-down menu 'Options'.
1.4.3
Select menu item 'Porsche ID Settings'.
1.4.4
Select menu item 'Link ID'.
1.4.5
Enter the 'Pairing code'.
Invoicing
For documentation and warranty invoicing, enter the PQIS coding specified below in the warranty claim:
Location (FES5)
91120
Navigation unit
Damage type (SA4)
1614
Function not as specified
Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training
courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special
tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the
safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and
safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a
discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed.
© 2020 Porsche Cars North America, Inc.
Dec 23, 2020
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