Dealer 69BD

AUDI DEALER COMMUNICATION
Repair Available – Special Parts Collection 69BD / Head Curtain Airbag
This notice is for: 


Date:
69BD Special Parts
Collection Program
Dealer Principal
General Manager
Sales Managers



Service Manager
Parts Manager
Service Advisor


Warranty Administrator
Technicians
December 3, 2020
Audi is conducting a special parts collection program involving the head curtain airbags
from selected 2016 model year Audi Q5 vehicles.
Under this program:
Repair:
Affected Vehicles
All eligible vehicles will show the Special Parts Collection code 69BD in ELSA
on December 4, 2020.

Owner notification will take place in November 2020 via first-class mail.

Only vehicles registered & located within the 48-contiguous United States may
participate.

The head curtain airbags will be replaced free of charge by an authorized Audi
dealer.

Time is of the essence. Once the required number of head curtain air bags
have been collected, the program will end and no further replacements will be
made.

Return of removed head curtain air bags is mandatory. Claims are subject to
cancellation if removed air bags are not returned or if they are improperly
returned.

See ELSA/ServiceNet for complete repair & claiming instructions

Check daily campaign open inventory report or OMD for affected vehicles in
inventory
Repair every affected inventory vehicle before delivery to consumers.

Parts Department:

Due to the small number of affected vehicles, there will be no parts allocation.
Country
Beginning
Model Year
Ending
Model Year
Vehicle
USA
2016
2016
Q5
Vehicle
Count
273
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:
Owner mailing – December 2020
-END OF MESSAGEEnsure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection
69BD_DLR_LAUNCH