A9020822057482_2

90 Instrument cluster center display area in the Audi virtual cockpit is black
90 20 82 2057482/2 December 9, 2020. Supersedes Technical Service Bulletin Group 90 number 19-33 dated
November 26, 2019 for reasons listed below.4
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A6, A7, A8,
S8, and Q8
2019
All
Audi virtual cockpit
Condition
REVISION HISTORY
Revision
Date
Purpose
2
-
Revised Service (Updated formatting & updated SVM code)
Revised Additional Information (Updated references)
1
11/26/2019
Initial publication
Customer states:
 The central display area in the Audi virtual cockpit is black and does not show the expected tab (Figure 1). It is
irrelevant which tab the Audi virtual cockpit currently displays (on-board computer, infotainment, phone or
navigation).
 The speedometer and tachometer are always visible in each tab.
Figure 1. Central display area in the Audi virtual cockpit is black.
Page 1 of 4
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Technical Background
The software in the instrument cluster needs to be updated.
Production Solution
New software in the instrument cluster, J285 (address word 0017) addressed the condition.
Service
Required equipment:
 ODIS Tester.
 SVM code.
 Instrument cluster software update on SD Card (see Required Parts and Tools or Download the software from
MirrorServer using the SD Creator Program).
Time to complete update:
 Approximately 30-60 minutes (includes 20-50 minutes for the software update and 10 minutes for the SVM
work).
Service work:
 Update the instrument cluster using either Method 1 or Method 2 according to TSB 2056558: 91 MIB2+
Software Update Instructions and use SVM code FPKWW0156.
Method 1: Automated update using ODIS.
Method 2: Manual update due to SVM code or Server issues.
Vehicle
Q8
Model
Q8
SD Creator Part Number SVM Code
4M0906961EN
Old Software
Part Number
4K0920790C
4K0920890C
FPKWW0156
Old
Software
Version
0153
New Software
Part Number
New Software
Version
SVM Code
Input
(or higher)
4K0920790C
4K0920890C
0156
FPKWW0156
Page 2 of 4
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Note:
The vehicle’s key has to be placed over the reader coil for the duration of the update.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9025
Damage Code:
0039
Labor Operations:
Software Update
0151 0000
Time stated on
the diagnostic
protocol (Max
75 TU)
Diagnostic Time:
GFF
No allowance
0 TU
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Claim Comment:
As per TSB #2057479/2
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Model
SD Card
Quantity
Q8
4M0906961EN
01 (Shop tool)
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2011732, 00 Software Version Management (SVM), operating instructions.
 TSB 2056558: 91 MIB2+ Software Update Instructions.
Page 3 of 4
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 TSB 2047812, 00 SD Creator: how to set up and use the SD Creator for obtaining vehicle software updates via
the MirrorServer.
All part and service references provided in this TSB (2057479) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 4 of 4
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.