20-GI-006H

GROUP
NUMBER
General
DATE
Technical Service Bulletin
SUBJECT
:
20-GI-006H
MODEL(S)
December, 2020
Elantra
(CN7/CN7a)
ELANTRA
LAUNCH QUALITY MONITORING PROCESS (LQMP)
Description:
This bulletin provides information on the Launch Quality Monitoring Process (LQMP) for the
2021MY Hyundai Elantra. After a new vehicle launch, Hyundai uses the LQMP to monitor all customer
and dealer activities at a minimum of 100 days. The Elantra LQMP helps improve model vehicle quality,
and allows Hyundai to proactively respond to the Voice of the Customer (VOC).
Applicable Vehicles: All 2021MY Elantra vehicles - CN7 VINs begin with “KMH” (HMC)
CN7a VINs begin with “5NP” (HMMA)
Warranty claims must be timely, and must display a detailed and well-documented service visit with
cause and corrective action included.
Warrantable parts must be returned immediately (goal: 3 days or less from claim submission) in
compliance with the Mandatory Warranty Parts Procedure return policy. Quick returns result in
faster analysis and provide better opportunity to correct quality issues.
During LQMP, all warranty and core parts will be requested by HMA for CN7 vehicles, and HMMA for
CN7a vehicles.
 Note: Batteries (see TSB: 19-EE-005H), airbags, and Haz-Mat parts have special shipping
and handling requirements.
Techline Support (800-325-6604)
If Techline support is used during warranty repairs, please include both the
Techline Case Number in the warranty claim notes section and digital
photos/screenshots when possible.
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
SUBJECT:
ELANTRA LAUNCH QUALITY MONITORING PROCESS (LQMP)
Additional information will be required for:
 MIL Conditions: DTCs, Freeze Frame Data
 TPMS Conditions: Screenshots of DTCs, Sensor Status Data
 Tire/Wheel
- Balances: Weight measurements before and after adjustments
- Alignments: Specification print-outs before and after adjustments
Use the WebDCS attachment function when uploading supporting data (photography, video, sound
recordings, etc.)
NOTICE
1. Alignment equipment must be calibrated to correct alignment specifications located in the
21MY Elantra (CN7/CN7a) vehicle shop manual. Hyundai requires a printout of both the
before and after specifications submitted with the warranty claim, along with the VIN,
Repair Order Number, Model, and Model Year.
2. Hyundai does NOT recommend the use of “quick-check” equipment during PDI. Use of
this equipment may lead to unnecessary vehicle repairs of non-quality (pull/drift)
concerns. The PDI requires an actual test drive (3 miles minimum, 10+ minutes). Only
perform an alignment if a pull/drift condition is identified during the test drive.
3. If MIL illumination is observed prior to or during the PDI process, connect the PDI tool to
the vehicle and record all stored DTCs. Then use the GDS tool for further diagnostics.
PDI: To be conducted immediately
upon vehicle arrival.
TSB #: 20-GI-006H
GDS
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