NTB20-087

Classification:
Reference:
BT20-018
Date:
NTB20-087
December 3, 2020
VOLUNTARY SERVICE CAMPAIGN
2020 MAXIMA; DRIVER’S DOOR SPOT WELD INSPECTION
CAMPAIGN ID #:
APPLIED VEHICLES:
PC768
2020 Maxima (A36)
Check Service COMM or Dealer Business Systems (DBS)
National Service History to confirm campaign eligibility.
INTRODUCTION
Nissan is conducting this voluntary service campaign, on certain specific model year 2020
Maxima vehicles, to inspect the spot welds on the driver’s door. This service will be
performed at no charge to the customer for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number PC768 to this campaign. This number must
appear on all communication and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to repair vehicles falling within range of this campaign that enter the service
department. This includes vehicles purchased from private parties, vehicles presented by
transient (tourists) owners, and vehicles in a dealer’s inventory.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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SERVICE PROCEDURE
1.
Open the driver’s door and locate the
area just above the lower door hinge
bolts.
Figure 1
2.
Inspect the area above the lower door hinge for visible spot welds.
Spot welds
visible

If the spot welds are visible as
shown in Figure 2, the inspection
result is OK and the vehicle can be
released. Proceed to CLAIMS
INFORMATION on page 3.
Lower door
hinge
Figure 2
Spot welds
not visible

If the spot welds are not visible as
shown in Figure 3, proceed to step
3 on page 3.
Lower door
hinge
Figure 3
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NTB20-087
3.
Follow the instructions below and HOLD the vehicle until further notice.

Take a clear picture of both the VIN certificate label and the area above the
driver’s door hinge as shown in Figure 3.

E-mail the photos to [email protected].
 Please make sure the E-mail contains all the needed information below:
 E-mail subject line: PC768 Maxima Door Inspection
 Dealer Name
 Dealer Code
 Dealer Address
 VIN
 Contact Person Name
 Contact Person Phone Number

FQA will reply with instructions once the door is verified to be in NG condition.
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) ID
PC768
DESCRIPTION
Inspect Driver’s Door
(Inspection result OK)
OP CODE
FRT
PC7680
0.2 hrs
NOTE: Submit a claim only if the inspection result is OK. If the inspection result is NG, FQA
will provide further instruction and claim information.
AMENDMENT HISTORY
PUBLISHED DATE REFERENCE
December 3, 2020
NTB20-087
DESCRIPTION
Original bulletin published
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NTB20-087