PC767 2020 Muran

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Thank you for your prompt attention to this matter.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
PC767 - 2020 MURANO
TRANSVERSE LINK INSPECTION
SERVICE PROCEDURE:
1. Place the Murano on a suitable lift.
(Figure 1)
Figure 1
2. Remove both front-wheel and tire
assemblies from the vehicle. (Figure 2)
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Remove (10) wheel nuts
Figure 2
Left Side Shown, Right Side is Similar
TV Link
3. Locate Transverse (TV) Link on both
the LH and RH sides of the vehicle.
(Figure 3)
Figure 3
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Example
Forging Lot
Code
Forging Lot
Code
Left Side Shown, Right Side is Similar
Figure 5
Figure 4
4. Locate three-digit TV Link Forging Lot
code on the top side of both TV Links.
(Figures 4 & 5)
NOTE: Use of a flashlight may be
required to see the lot code.
5. Write the three-digit TV Link Forging Lot code down on the repair order for both TV
Links.
1st INSPECTION PROCEDURE:
6. Are the first two digits of the forging lot code one of the following listed below?
LH (Driver side) GF
RH (Passenger side) GH or GL
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YES = SUSPECT, Continue to Step 7 to inspect for machining deformation
and lap condition on the TV Links.
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NO = GOOD, Do NOT replace the TV Links. Continue to Step 9 to reinstall the
wheel and tire assemblies.
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2nd INSPECTION PROCEDURE:
7. Inspect both TV Links for two conditions below (Figures 6 & 7):
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Machining Deformation
Inspect for
Machining
Deformation in
this location
Machining Deformation
Figure 6
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Lap Condition
Lap Condition
Area Should Be
Smooth Without
Material Overlap
Figure 7
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Near Lower Ball
Joint Dust Boot
8. Does either of the TV Links have machining deformation or a lap condition?
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NO = GOOD, Do NOT replace the TV Links. Proceed to Step 9 to reinstall the
wheel/tire assemblies.
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YES = NG, Do NOT submit a warranty claim, provide clear photos of the
affected TV Link condition to FQA using the information below and HOLD the
vehicle until further notice.
a. Take clear pictures of the VIN certification label, the TV Link forging lot
code, and if applicable the machining deformation and/or lap condition
b. Email photos to [email protected]
c. Make
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sure to include the below information:
E-Mail Subject Line: PC767 Murano TV Link Inspection
Dealer Name:
Dealer Code:
Dealer Address:
VIN:
Contact Person Name:
Contact Person Phone Number:
NOTE: The E-mailed file size cannot exceed 10MB. FQA will reply with
instructions once the TV Link is verified to be NG condition.
9. Reinstall both front-wheel and tire
assemblies. (Figure 8)
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Install (10) wheel nuts.
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Torque wheel nuts to 113 N●m
(12kg-m, 83 ft-lb)
Figure 8
10. Remove the vehicle from the lift.
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CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC767
Claim Type:
CM
PNC:
PC767
Symptom:
ZZ
Diagnosis:
99
Description:
Inspect LH and RH TV Links
(OK Condition)
Op
Codes
Flat
Rate
Time
Parts
Required
on Claim
Expense
Code
Required
PC7670
0.4 Hr
NO
NO
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