A6821302060899_3
Service Bulletin Details
Public Details for: A6821302060899_3
This bulletin contains instructions for unbinding the glove box.
Models from 2021
2021 AUDI Q5 |
2021 AUDI SQ5 |
Models from 2020
2020 AUDI Q5 |
2020 AUDI SQ5 |
Models from 2019
2019 AUDI Q5 |
2019 AUDI SQ5 |
68 Glove box door is binding when opened or close 68 21 30 2060899/3 January 14, 2021. Supersedes Technical Service Bulletin Group 68 number 20-26 dated December 2, 2020 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment Q5, SQ5 2019 - 2020 All Not Applicable Q5, SQ5 2021 000001 - 006020 Not Applicable Condition REVISION HISTORY Revision Date Purpose 3 - Revised header (Added MY21 Q5) 2 12/02/2020 Revised title Revised Service (Updated tightening procedure) 1 10/07/2020 Initial publication Customer states: The glove box door is binding on open and/or close. Workshop findings: The gap between the center console and the glove box door is insufficient. Technical Background Tolerances during assembly. Production Solution Improved assembly process starting CW37/20. Page 1 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Service 1. Loosen all 7 glove box bolts (Figure 1). Figure 1. Glove box bolt tightening sequence 2. While pulling the glove box door outward in direction of the A-Pillar, tighten the glove box bolts according to the sequence outlined in this TSB (Figures 1 - 2). Figure 2. Adjusting the glove box to increase clearances. Page 2 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 3. Check the gap between the center console and the glove box door to ensure adequate clearance (Figure 3). Figure 3. Checking the gap between the glove box door and the center console. 4. Check the operation of the glove box door. Warranty Claim Type: 110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles – Verify Owner. If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 6812 Damage Code: 0010 Labor Operations: Adjust the Glove Box 6815 1599 20 TU Diagnostic Time: GFF No allowance 0 TU Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU Claim Comment: As per TSB #2060899/3 Page 3 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Additional Information All part and service references provided in this TSB (2060899) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 4 of 4 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.