C2389

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X15 / X12 / QSX15 / QSM11 / ISX15 / ISX12N / ISM11 Lube Oil Filter Replacement Campaign
Warranty Field Campaign
Campaign Number: c2389
Revision:
X15 / X12 / QSX15 / QSM11 / ISX15 / ISX12N / ISM11 Lube Oil Filter
Replacement Campaign
Released Date: 14-Dec-2020
Expiration Date (U.S. and Canada):
01-Dec-2021
Expiration Date (International): 01Dec-2021
Attention
Worldwide distr./ branches and Div./Reg Offices
U.S. / Canadian Distr./Branches and Div. Offices
U.S. / Canadian Dealers (Automotive)
If additional information is required, please contact your Cummins Warranty Operations Group Leader.
Description
This campaign is being issued to address a potential oil leak from the lube oil filter on certain X15, X12, QSX15, QSM11, ISX15,
ISX12N, and ISM11 engines. This campaign authorizes certified repair locations to replace the lube oil filter if first 5 digits of the date
code on the filter is confirmed to be 20232.
Note : If the date code located on the domed end of the filter is unreadable or otherwise illegible, replace the lube oil
filter. (This action only applies to lube oil filters fitted at the factory. If the filter is painted white, the filter has already
been replaced and no action is needed.)
Note : Necessary parts must be on hand before beginning this field action.
Action
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In order to qualify for repair under this field action, an engine:
1. will be covered Regardless of coverage status, and
2. must show as OPEN on QuickServe® Online for this field action.
Note : The ESN list is attached for reference.
After verifying that the engine meets the above requirements, perform the following actions:
1. Check the date code on the domed end of the lube oil filter. If the first 5 digits of the date code on the lube oil filter is 20232 or
the date code is unable to be confirmed or illegible, replace the oil filter. If the first 5 digits on the date code on the filter is NOT
20232, DO NOT replace the filter. No further action is needed. File one claim with Admin and 17-902 (Campaign Check) to close
the field action.
Note : Please refer to Attachment B for details on how to identify the first 5 digits of the date code.
2. For all engines requiring a lube oil filter replacement, remove and replace the filter as described in Procedure 007-013 of
appropriate Service Manual.
Material Disposition
Materials removed as a result of this field action must be scrapped.
Reimbursements
Parts
Note : The parts listed below are for INFO ONLY and are NOT claimable under the normal parts screens for this field
action. Parts reimbursement can ONLY be filed under Other Claimables section of the claim submission.
The following parts are covered under this field action:
Part Number
Quantity
Description
LF14001
1
OIL FILTER (FOR INFO ONLY)
Note : SRTs to gain access that are required to complete the repair, that are sufficiently explained in the claim
narrative, may also be claimed on this action.
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X15 / X12 / QSX15 / QSM11 / ISX15 / ISX12N / ISM11 Lube Oil Filter Replacement Campaign
Note : All SRTs listed are OPTIONAL. Select ONLY the appropriate SRTs for the repair performed.
Labor Using Applicable Access Code and Time
SRT Code
Description
00-90X
Administrative time
07-06Y
Lubricating Oil Filter (Spin-On) - Remove
and Install - X15 CM2350 X114B
07-08E
Lubricating Oil Filter (Spin-On) - Remove
and Install - X15 CM2350 X116B
07-0D9
Lubricating Oil Filter (Spin-On) - Remove
and Install - X12 CM2350 X119B
07-0FC
Lubricating Oil Filter (Spin-On) - Remove
and Install - ISX12N CM2380 X120B
07-0H1
Lubricating Oil Filter (Spin-On) - Remove
and Install - X15 CM2450 X124B
07-0JA
Lubricating Oil Filter (Spin-On) - Remove
and Install - X15 CM2350 X125M
07-0R0
Lubricating Oil Filter (Spin-On) - Remove
and Install - X15 CM2350 X129B
07-301
Lubricating Oil Filter, Spin-On Type Replace, Each
17-902
CAMPAIGN CHECK (OPTIONAL)
Time (hrs)
Travel
Travel is covered under this field action. Towing is covered under this field action.
Note : Please schedule the Technician's time to maximize the number of units that can be repaired on a single visit.
When filing claims for multiple ESNs, where travel is required and authorized, travel can be filed to ONLY one (1)
ESN.
Other Claimables
Consumables are covered under this field action.
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X15 / X12 / QSX15 / QSM11 / ISX15 / ISX12N / ISM11 Lube Oil Filter Replacement Campaign
Note : Please consolidate all consumables and claim them as one line item in Other Claimables titled "CAMPAIGN
SUPPLIES" or other appropriate selections. A maximum of $80.00 (USD) is allowed for reimbursements. Please
included brief summaries on the details of items claimed.
Claim Instructions
For Cummins Dealers, claims for this Field Campaign must be filed via RAPIDSERVE™ Web (rsw.cummins.com). For information
regarding RAPIDSERVE™ Web, please reference the "Warranty" tab in QuickServe® Online. If there are additional questions,
please contact your local Cummins Distributor.
Claim Codes
Description
Code
Account Code:
65
Pay Code:
North America Distributor = X
Pay Code:
North America Dealer = D
Pay Code:
International Distributor = I
Pay Code:
International Dealer = R
Failure Code:
WLGCOA
Attachments
Click here to see c2389_esn-list-a.xlsx
(/service/english/attachments/c2389_esn-list-a.xlsx)
Click here to see c2389_oil_filter_date_code_check-attachment-b.pdf
(/service/english/attachments/c2389_oil_filter_date_code_check-attachment-b.pdf)
Engine Family
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Fuel System
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Engine Family
Fuel System
ISX11.9
ISX, QSX15 ISX15
ISX, QSX15 ISX15
CM570
ISX, QSX15 ISX15
ISX, QSX15 ISX15
ISX, QSX15 ISX15
ISX, QSX15 ISX15
ISX, QSX15 ISX15
ISX, QSX15 ISX15
ISX, QSX15 ISX15
ISX, QSX15 ISX15
ISM, ISMe, QSM11
ISM, ISMe, QSM11
ISM, ISMe, QSM11
ISM, ISMe, QSM11
ISM, ISMe, QSM11
CM876
ISM, ISMe, QSM11
CM876 SN
Design Application
Market Application
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Document History
Date
Details
Document Created; 08-Dec-2020
Last Modified: 14-Dec-2020
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