20NA226

Bulletin No.:
Service Bulletin
Date:
20-NA-226
December, 2020
TECHNICAL
Subject:
Mis-matched Stitching Color on Front Seat Head Restraint
Brand:
Model:
GMC
Acadia
Model Year:
from
to
2020
2021
Date Breakpoint:
from
Engine:
Transmission:
All
All
to
Involved Region or Country
North America
Additional Options (RPOs)
Equipped with ACCESSORY-RSE - DUAL HEADREST DISPLAY W/WIRELESS
CONNECTIVITY (SR2) or ACCESSORY-RSE - DUAL HEADREST DISPLAY
W/WIRELESS CONNECTIVITY & DVD.(SR3)
Condition
Some customers may comment that the stitching color on a front seat head restraint
assembly does not match the stitching color on the rest of the seat.
Cause
5694636
The cause of the condition may be that the front seat head restraint assembly may have
come from the supplier with standard black stitching (1) instead of the Khalahari (tan)
colored stitching (2), that matches the rest of the seat trim.
Copyright 2020 General Motors LLC. All Rights Reserved.
Page 2
December, 2020
Bulletin No.: 20-NA-226
5694637
Replace the affected front seat head restraint assembly with correct service part headrest
display listed in the Part table below.
Correction
5085544
Refer to Rear Seat Entertainment Head Restraint Package Installation, in SI.
Bulletin No.: 20-NA-226
December, 2020
Page 3
Parts Information
Use the VIN and refer to the GM Electronic Parts
Catalog (EPC) to determine the proper part to order.
Causal
Part
X
Description
Part
Number
DISPLAY ASM-F/
SEAT H/RST
(H0U/SR2)
85120268
DISPLAY ASM-F/
SEAT H/RST
(H0U/SR3)
85120270
DISPLAY ASM-F/
SEAT H/RST
(H2U/SR2)
85120269
DISPLAY ASM-F/
SEAT H/RST
(H2U/SR3)
85120271
Qty
1
Warranty Information
For vehicles repaired under the Bumper-to-Bumper
coverage (Canada Base Warranty coverage), use the
following labor operation. Reference the Applicable
Warranties section of Investigate Vehicle History (IVH)
for coverage information.
Labor Operation
Description
Labor Time
0588958*
Rear Seat Entertainment Head Restraint Installation
1.5 hr.
*This is a unique Labor Operation for Bulletin use only.
Version
1
Modified
Released December 16, 2020
GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these
technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper
service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a
job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your
vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the
information.
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