TJ35800.1.1-2020
Service Bulletin Details
Public Details for: TJ35800.1.1-2020
This is a technical journal: polestar charging issues
- 2021 -
Models from 2021
2021 POLESTAR POLESTAR 2 |
Polestar Service and Parts Business Technical Journal TITLE: Polestar 2: Charging Issues at Signet Charging Stations (Information Only) REF NO: ISSUING DEPARTMENT: CAR MARKET: TJ 35800.1.1 Technical Service United States and Canada PARTNER: ISSUE DATE: STATUS DATE: 3 US 7510 Volvo Car USA 2020-12-16 2020-12-16 FUNC GROUP: FUNC DESC: 3234 onboard charger, high voltage Page 1 of 3 Attachment File Name File Size Example_Signet_Metal_Sign.jpg 0.0392 MB Rows beginning with * are modified Note! If using a printed copy of this Technical Journal, first check for the latest online version. Description: Acronyms: • • • HV = High Voltage EVI = Electric Vehicle Inlet OBC = On-board Charger Polestar 2 vehicles are currently experiencing an incompatibility issue when attempting to charge at Signet brand electric vehicle charging stations. Most commonly, the EVI LED will briefly flash yellow during a short initialization period and will then turn Red, indicating that a HV charging error has occurred and that HV charging is not possible. This issue is actively being worked on and updated OBC SW is expected to be available in VIDA by 21w04. Until then, it is advised to make an alternate charging plan that does not require the usage of a Signet electric vehicle charging station. CSC Customer Symptom Codes Code Description YW Charging socket/LED indicates fault/reduced charging/Unsure when/at all times Produced and printed in the USA and available as an electronic document. © Polestar 2020 Technical Journal 35800.1.1 DTC Diagnostic Trouble Codes Vehicle Type Type Eng Eng Desc Sales Body 534 Gear Steer Model Year 2021-2021 Plant Chassis range Struc Week Range - 202007-202104 Service: Please submit a Vehicle report if this issue is encountered and include a picture of the metal sign (see Example_Signet_Metal_Sign.jpg) on the side of the HV charging station whenever possible. VST Operation Number Vehicle Report: Yes, please submit a Vehicle Report if the service solution described in this TJ has no effect. Use concern area “Vehicle Report Polestar” and sub concern area “Support not needed Polestar”, use function group 3234. To view TJ attachment continue to next page. This TJ has one attachment Page 2 of 3 2020-12-16 Technical Journal 35800.1.1 2020-12-16 Page 3 of 3