Subarunet Announ

Subarunet Announcement
To: All Subaru Retailers
From: Subaru of America, Inc.
Date: January 14, 2021
UPDATE Subaru Service Campaign:
WRI-20 – Cockpit Control Module (CCM) software update
Owner Notification
Please be advised that owner notification letters will be mailed on January 22, 2021.
In the interest of customer satisfaction, Subaru of America, Inc. (Subaru) is initiating a service campaign
for certain 2020-2021 model year Legacy and Outback vehicles to update the Cockpit Control Module
(CCM) software to the latest version.
Affected Vehicles
The number of U.S. vehicles included in this service campaign is 212,971.
Not all vehicles listed below are included in this campaign. Coverage for all affected vehicles must be
confirmed by using the Vehicle Coverage Inquiry function on subarunet.com. This information is now
available.
Model Year
2020-2021
2020-2021
Carline
Legacy
Outback
Affected units
Refer to Vehicle Coverage Inquiry for
WRI-20 Campaign Applicability
Description of the Repair
Subaru retailers will reprogram the CCM software on the affected vehicles for free.
Retailer Responsibility
Any vehicles listed in any recall/campaign that are in retailer stock must be:
• Immediately identified
• Tagged or otherwise marked to prevent their delivery or use prior to repair
• Repaired in accordance with the repair procedures outlined in the Bulletin
Retailers are to promptly perform the applicable service procedures, to correct all affected vehicles in
their inventory (new, used, demo & SSLP). Additionally, whenever a vehicle subject to this service
campaign is taken into inventory or in for service, necessary steps should be taken to ensure the repair
has been made before selling or releasing the vehicle.
Service and Claim Instructions
Please refer to the WRI-20 Service Program Bulletin on STIS for detailed information.