A9021862061989_1

90 Drive select menu is greyed out in the MMI, DTC U111000 is stored in the information electronics
control module
90 21 86 2061989/1 January 28, 2021.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q5, SQ5
2021
All
Not Applicable
Condition
Customer states:

The drive select menu is
greyed out in the MMI and
the message “The selected
system is currently
unavailable” appears
(Figure 1).
Figure 1. Drive select is unavailable.
Workshop findings:
The following DTC is stored as static in the information electronics 1, J794 (address word 005F)
 DTC U111000 (Function restriction due to communication interruption) with symptom code 7191.
Technical Background
Not applicable.
Production Solution
Not applicable.
Page 1 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service
Note:
Parts replacement does not solve this issue. Claims for replaced parts will be subject to review.
If the above condition and DTC are present, perform the replacement test plan for the Gateway, J533
(address word 0019) as follows:
1. At the first prompt, use
selection 2 – New control
module (Figure 2).
Figure 2. First prompt.
2. At the second prompt, use selection 1 – No SVM code (Figure 3).
Figure 3. Second prompt.
3. Follow the on screen prompts.
4. Once complete allow a 10 minute sleep cycle and re-check the operation. Drive select functions
are now restored and the DTC can be cleared.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9035
Damage Code:
0040
Page 2 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Diagnostic Time:
Claim Comment:
GFF
0150 0000
Time stated on
the diagnostic
protocol (Max 50
TU)
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
As per TSB #2061989/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Tool Number
Tool Description
VAS 6160/VAS 6150
VAS tester with current version of ODIS (Windows 10)
Additional Information
All part and service references provided in this TSB (2061989) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 3 of 3
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.