A9621612061932_1

96 "Audi Active Lane Assist/Traffic Jam Assist: malfunction!", DTC U112300 is stored in one of two
control modules
96 21 61 2061932/1 January 19, 2021.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
Q5, SQ5
2021
All
Capacitive steering wheel
Audi e-tron
quattro
2019 - 2023
All
Capacitive steering wheel
Audi e-tron
Sportback
2020 - 2023
All
Capacitive steering wheel
A5, A5
Cabriolet,
A5
Sportback,
S5, S5
Cabriolet,
S5
Sportback,
RS 5
Cabriolet,
RS 5
Sportback,
A7, S&, RS
7, A8, S8,
Q7, SQ7,
Q8, SQ8,
and RS Q8
2021 - 2023
All
Capacitive steering wheel
Condition
Customer states:
Either of the following malfunction indications are
displayed in the instrument cluster:
 “Audi Active Lane Assist: malfunction!”
Or
 “Traffic Jam Assist: malfunction!”
Figure 1. Example of a message.
Page 1 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Workshop findings:
One or more of the following DTC(s) may be stored relating to the front camera, R242 (address word 00A5) and
distance regulation control module, J428 (address word 0013):
Front camera, R242 (address word 00A5):
 DTC U112300 (Databus error value received) with symptom code 1123220.
Distance regulation control module, J428 (address word 0013):
 DTC U112300 (Databus error value received) with symptom code 2153.
Technical Background
These vehicles are equipped with a “capacitive steering wheel” that detects the driver’s hands on the wheel with
capacitive touch sensors. This is used to make sure that the driver is paying attention when using driver assist
features.
Production Solution
Not applicable.
Service
The two DTCs U112300 mentioned in the condition point to a malfunction of the capacitive steering wheel.
1. Inspect the steering wheel for exterior, mechanical damage, like deep scratches.
2. If mechanical damage is found, this is due to external influence and may not be covered under warranty.
3. Remove the airbag from the steering wheel.
4. Make sure that all wiring visible on the steering wheel is in good condition and that all connectors are properly
secured.
5. After completing steps 1 through 3 and not finding any obvious damage, then replace the steering wheel.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Page 2 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service Number:
4810
Damage Code:
0040
Labor Operations:
Driver airbag unit remove + reinstall
6958 1900
See SRT with
associated
operations
Inspecting steering wheel for damage
4810 1999
5 TU
Steering wheel remove + reinstall (if required)
4810 1900
See SRT with
associated
operations
GFF
0150 0000
Time stated on
the diagnostic
protocol (Max 15
TU)
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Diagnostic Time:
Claim Comment:
As per TSB #2061932/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Required Parts and Tools
Always check with your Parts Department and/or ETKA for the latest information and parts bulletins.
Part Number
Part Description
Quantity
See ETKA
Fasteners, Bolts, Nuts, and Screws as needed per the
Repair Manual
See ETKA/ELSA
See ETKA
Steering Wheel (if required)
01
Additional Information
All parts and service references provided in this TSB (2061932) are subject to change and/or removal.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
Page 3 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
Page 4 of 4
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.