Dealer 24GK
Service Bulletin Details
Public Details for: Dealer 24GK
On audi q5 vehicles manufactured within a specific period, the certification test group name contains an error that appears in mode$9 output when using a generic scan tool. In addition, the software update includes diagnostic and other robu
- 2020 -
Models from 2020
2020 AUDI Q5 |
Date: January 20, 2021 To: Audi Dealer Principal, Service Manager, Warranty Administrator, Sales Manager, General Manager & Parts Manager From: Audi Customer Protection Subject: Upcoming Update 24GK / ECM Software Update – (FED_EMS) Certain 2020 Model Year Audi Q5 Vehicles We would like to inform you of an upcoming Update, code 24GK. What vehicles are affected? There are 31,952 Audi vehicles in the U.S. and 5,662 vehicles in Canada affected by this Update. Check your daily campaign open inventory report or OMD for affected vehicles in your inventory. What is the issue? On Audi Q5 vehicles manufactured within a specific period, the Certification Test Group name contains an error that appears in mode$9 output when using a generic scan tool. In addition, the software update includes diagnostic and other robustness improvements. What does the repair procedure involve? Update Engine Control Module (ECM) software. When will the Update be available? This Update will be visible in Elsa and ServiceNet on or about January 21, 2021. Please refer to the Elsa campaign/action screen for confirmation of whether the Update applies to each specific vehicle. Additionally, this Update is posted on Elsa and ServiceNet for additional information and complete repair instructions. Consistent with general Audi corporate policy governing Updates, Audi is not notifying consumers. (Updates differ from recalls and service actions; consumers are notified in writing of recalls and service actions.) Each vehicle should be completed when it is in to the dealer for maintenance or any other service visit. Dealer stock vehicles cannot, however, be delivered to consumers until the Update is completed. To identify any vehicles in your inventory that are affected by this Update, please run the “New and CPO Inventory Open Campaign/Action Listing” report from the OMD Web system. Dealers must ensure that every affected vehicle gets the update before delivery to consumers. Your effort is integral in reaching the highest quality expectations of Audi customers. Thank you for your cooperation and assistance in this important matter. 24GK