ATIN-20-SR-005

* * ADVANCE TECHNICAL INFORMATION NOTICE * *
DATE:
January 27, 2021
TO:
Mitsubishi Motors US and Puerto Rico Dealer Principals, General Managers, Service
Managers, and Parts Managers
RE:
Parking Brake Caliper Safety Recall Campaign
TIN NO.
ATIN-20-SR-005
AFFECTED VEHICLES: Certain 2016 Outlander and 2016 Outlander Sport
PURPOSE
A safety recall will be conducted on certain 2016 Outlander and Outlander Sport vehicles regarding
the rear brake calipers.
Due to improper assembly operation at the supplier, the coating for rust prevention on the rear
brake operating shaft could peel off during the assembly process when the shaft is installed to the
rear brake caliper body. As a result, penetrating water from the rear brake caliper boot may cause
the brake operating shaft to rust. If this occurs, the rear brake operating shaft may become stuck,
potentially causing brake dragging and/or a decrease in parking brake performance.
An Interim Notification Letter was mailed to affected owners on January 25, 2021. The letter informed
customers that parts are not available and that they will be re-notified once an adequate number of
parts become available. Additionally, the affected owners were informed that if they believe their
vehicle’s rear parking brake caliper exhibits dragging or decreased performance, they may schedule an
appointment with their local Authorized Mitsubishi Motors dealer to have it inspected.
If you receive a customer inquiry stating they are experiencing rear caliper dragging or decreased parking
brake performance, please verify the vehicle is affected by Recall C2005R on the Superscreen. If you
confirm the condition described above exists, following Service Manual procedures, replace the affected
rear caliper(s) with service parts, submit a warranty claim for reimbursement, and advise the customer
to return once they receive they receive another letter advising them that remedy parts are available.
You will be notified again when additional updates become available. We appreciate your patience
while we make the necessary preparations to launch this recall.
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is
sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty
Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation
of Federal law for a dealer to sell/deliver a new motor vehicle or any new or used item of
motor vehicle equipment (including a tire) covered by the notification under a sale or lease
until the defect or noncompliance is remedied.
(5013)
This notice applies to your vehicle, _________________.
Date: January , 2021
Dear FIRSTNAME LASTNAME,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Reason for interim notice: Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect which relates to
motor vehicle safety exists in certain 2016 Outlander and 2016 Outlander Sport vehicles.
Due to improper assembly operation at the supplier, the coating for rust prevention on the
rear brake operating shaft could peel off during the assembly process when the shaft is
installed to the rear brake caliper body. As a result, penetrating water from the rear brake
caliper boot may cause the brake operating shaft to rust. If this occurs, the rear brake
operating shaft may become stuck, potentially causing brake dragging and/or a decrease in
parking brake performance. If the parking brake does not operate properly, it could lead to
a vehicle rollaway and increase the risk of a crash.
MMNA intends to repair your vehicle free of charge (parts and labor). However, the parts
that may be required to provide a permanent remedy for this condition are currently not
available. MMNA is making every effort to obtain these parts as quickly as possible,
and will contact you again by mail with a follow-up recall notice when the remedy
parts are available.
What you should do:
Once you receive your follow-up notice in the mail advising that parts are available, simply
contact your local Authorized Mitsubishi Motors dealer to schedule an appointment to have
the repair performed. In the interim, if you believe that your vehicle’s rear parking brake
caliper exhibits dragging or decreased performance, you may schedule an appointment with
your local Authorized Mitsubishi Motors dealer to have it inspected.
If you have any questions, please contact the Mitsubishi Customer Relations Department at 888-648-7820. Hours:
Monday through Friday 7 a.m. to 4 p.m. (Central Time)
If, after contacting Mitsubishi Customer Relations, you still have a problem getting this repair made within a reasonable
time frame and/or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at
1-888-327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov.
If you have already encountered a problem with brake dragging and had it repaired or replaced as a result of this specific
condition and have paid for the repair, you may send your original repair order or invoice and original receipt/proof of
payment to the following address for reimbursement consideration:
Mitsubishi Customer Relations Department, P. O. Box 689040 Franklin, TN 37069
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with
federal regulations.
We appreciate your prompt attention to this matter.
Sincerely,
Mitsubishi Motors North America, Inc.
C2005R