21-GI-002H

GROUP
NUMBER
General
DATE
Technical Service Bulletin
SUBJECT
:
January, 2021
21-GI-002H
MODEL(S)
Santa Fe (TMa)
SANTA FE
LAUNCH QUALITY MONITORING PROCESS (LQMP)
Description:
This bulletin provides information on the Launch Quality Monitoring Process (LQMP) for the
2021MY Hyundai Santa Fe. After a new vehicle launch, Hyundai uses the LQMP to monitor all
customer and dealer activities at a minimum of 100 days. The Santa Fe LQMP helps improve model
vehicle quality, and allows Hyundai to proactively respond to the Voice of the Customer (VOC).
Applicable Vehicles: All 2021MY Santa Fe (TMa)
Warranty claims must be timely, and must display a detailed and well-documented service visit with
cause and corrective action included.
Warrantable parts must be returned immediately (goal: 3 days or less from claim submission) in
compliance with the Mandatory Warranty Parts Procedure return policy. Quick returns result in
faster analysis and provide better opportunity to correct quality issues.
During LQMP, all warranty and core parts will be requested by HMA.
 Note: Batteries (see TSB: 19-EE-005H), airbags, and Haz-Mat parts have special shipping
and handling requirements.
Techline Support (800-325-6604)
If Techline support is used during warranty repairs, please include both the
Techline Case Number in the warranty claim notes section and digital
photos/screenshots when possible.
Circulate To: General Manager, Service Manager, Parts Manager, Warranty Manager, Service
Advisors, Technicians, Body Shop Manager, Fleet Repair
SUBJECT:
SANTA FE LAUNCH QUALITY MONITORING PROCESS (LQMP)
Additional information will be required for:
 MIL Conditions: DTCs, Freeze Frame Data
 TPMS Conditions: Screenshots of DTCs, Sensor Status Data
 Tire/Wheel
- Balances: Weight measurements before and after adjustments
- Alignments: Specification print-outs before and after adjustments
 Brake Rotor Conditions: Photos and DTV/run-out measurements BEFORE rotors are
machined or replaced
Use the WebDCS attachment function when uploading supporting data (photography, video, sound
recordings, etc.) Refer to the WebDCS Claim Creation and Attachment Procedure below for proper
instruction.
WebDCS Warranty Claim Creation and Attachment Procedure
1.
From the WebDCS website, select the
Warranty tab located at the top of the
page.
2.
Select Claims from the drop down menu
located at the left hand side of the page,
and then select Claim Entry/Edit/Submit.
3.
Input all applicable information into the
Warranty Claim Create/Edit/Submit fields.
4.
Scroll down until the Attachments field is
located. Select Attach to upload ALL
supporting data (photography, video,
sound recordings, etc.).
NOTICE
Each attachment is limited to 20mb.
5.
Once all fields have been input, select
SUBMIT at the bottom of the page.
TSB #: 21-GI-002H
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SUBJECT:
SANTA FE LAUNCH QUALITY MONITORING PROCESS (LQMP)
SUBJECT:
NOTICE
1. Alignment equipment must be calibrated to correct alignment specifications located in the 21MY
Santa Fe (TMa) vehicle shop manual. Hyundai requires a printout of both the before and after
specifications submitted with the warranty claim, along with the VIN, Repair Order Number, Model,
and Model Year.
2. Hyundai does NOT recommend the use of “quick-check” equipment during PDI. Use of this
equipment may lead to unnecessary vehicle repairs. The PDI requires an actual test drive (3 miles
minimum, 10+ minutes). Only perform an alignment if a pull/drift condition is identified during the
test drive.
3. If MIL illumination is observed prior to or during the PDI process, connect the PDI tool to the vehicle
and record all stored DTCs. Then use the GDS tool for further diagnostics.
PDI: Conducted immediately upon
vehicle arrival
TSB #: 21-GI-002H
GDS
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SUBJECT: