PC779 2021 Rogue

CAMPAIGN
BULLETIN
QUALITY ACTION
Shift Lever Hang Tag
Dealer Inventory
Reference: PC779
Date: January 20, 2021
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected Models/Years:
Affected
Population:
MY2021 Rogue (T33)
NA
Dealer
Inventory:
16,253
SERVICE COMM
Activation date:
January 20, 2021
Stop Sale
In Effect
NO
*****Dealer Announcement*****
Nissan is conducting a dealer inventory quality action to place a Hang Tag on the shift lever on
16,253 specific 2021 Rogue vehicles identified in Service Comm. This tag puts instructions on the
operation of the newly designed electronic shifter conspicuously right at the driver’s hand.
Further detailed instructions are available in the Quick Reference Guide and Owner’s Manual.
Vehicles manufactured after mid-December will have the hang tag in place.
Affected vehicles are not subject to stop sale and are either currently in dealer inventory or
assigned and in transit to the dealer.
*****What Dealers Should Do*****
PLEASE FOLLOW THE ATTACHED INSPECTION INSTRUCTIONS:
1. Verify if vehicles are affected by this quality action using Service Comm or DBS National
Service History – Open Campaigns I.D. PC779
• New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
• Please continue to check newly arriving inventory for campaign applicability.
2.
Use the attached procedure to remedy vehicles affected by this quality action.
• Dealers will receive one (1) hang tag for every affected vehicle in dealer inventory via
FedEx. Tags will be sent to the Service Manager’s attention.
 Hang tags will begin mailing January 22, 2021 and should arrive no later than
January 29, 2021.
• If replacement tags are needed, please send your request to:
 [email protected] along with your dealer name,
address, VIN, contact name and phone number.
3.
The service department should submit the applicable warranty claim for the action
performed so it can be closed on Service Comm.
PC779 | Original Document
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History – Open
Campaign using the appropriate campaign I.D for the inspection status on each affected vehicle
currently in new vehicle inventory.
Thank you for your prompt attention to this matter.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
***** Scroll down for attached Repair Instructions *****
PC779 – 2021 ROGUE
SHIFT LEVER HANG TAG
SERVICE PROCEDURE:
Shift Lever
Hang Tag
1. Obtain a shift lever hang tag
(Figure 1).

NNA FQA provided shift lever hang
tags to the Dealers.
Figure 1
2. Open the Driver’s door. (Figure 2).
Figure 2
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3. Locate the Shift Lever (Figure 3).

Found on the top of the center
console left of the twin cup holders
Shift Lever
Figure 3
Shift Lever
4. Install the Shift Lever hang tag.

Pull elastic cord over the shift lever
(Figure 4)

Verify the tag is hanging on the
driver’s side of the center console
in full view of a driver

Place tag with “Shifting
operation” side facing out toward
the driver

Figure 5 shows correct tag position
and orientation
Shift Lever
Hang Tag
Figure 4
Shift Lever
Shift Lever
Hang Tag
Figure 5
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5. Close the Driver’s door.
Figure 6
CLAIMS INFORMATION
Submit claim using the following claims coding:
Work Order Line Type: “CM” Campaign
Campaign: PC779
Claim Type:
CM
PNC:
PC779
Symptom:
ZZ
Diagnosis:
99
Description:
Install shift lever hang tag.
Op
Codes
Flat
Rate
Time
Parts
Required
on claim
Expense
Code
Required
PC7790
0.2 Hr
NO
NO
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