PC790 2021 Rogue

CAMPAIGN
BULLETIN
QUALITY ACTION
Right Side Wheel Nut Inspection
Dealer Inventory
Reference: PC790
Date: January 28, 2021
Attention: Dealer Principal, Sales, Service & Parts Managers
Affected Models/Years:
Affected
Population:
Dealer
Inventory:
SERVICE COMM
Activation date:
Stop Sale
In Effect:
NA
12
January 28, 2021
YES
MY2021 Rogue (T33)
*****Dealer Announcement*****
Nissan is conducting a dealer inventory quality action to inspect the right side front and rear
wheel and tire assembly wheel nuts and, if necessary, replace with the correct wheel nuts on 12
specific model year 2021 Rogue vehicles identified in Service Comm. Due to a manufacturing
concern that has since been resolved, the installed wheel nuts may not meet Nissan’s design
specifications for the Rogue.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned
and in transit to the dealer.
*****What Dealers Should Do*****
PLEASE FOLLOW THE ATTACHED INSPECTION INSTRUCTIONS:
1. Verify if vehicles are affected by this quality action using Service Comm or DBS National
Service History – Open Campaigns I.D. PC790
•
New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle
Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
•
Please continue to check newly arriving inventory for campaign applicability.
2. Please do not drive, loan, sell or trade the specific vehicles in Dealer Inventory subject to
this quality action.
3. Use the attached procedure to inspect the right side wheel nuts and, if necessary,
remedy any vehicles affected by this quality action.
4.
Once remedied, dealers may submit the applicable warranty claim for the action
performed and release the vehicle.
PC790 | Original Document
***** Dealer Responsibility *****
It is the dealer’s responsibility to check Service Comm or DBS National Service History – Open
Campaign using the appropriate campaign I.D for the inspection status on each affected vehicle
currently in new vehicle inventory.
Thank you for your prompt attention to this matter.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
***** Scroll down for attached Repair Instructions *****
PC790 - 2021 ROGUE
WHEEL NUT INSPECTION
Service Procedure
1. Inspect both RH front and rear wheel and tire assembly wheel nuts.
 Vehicle should be equipped with wheel nuts shown in Figure 1 and Figure 3
Figure 1
Figure 2
OK
NG
Figure 3
Figure 4
1/2
PC790
2. Are the RH side front and rear wheels equipped with the wheel nuts shown in
Figure 1 and Figure 3?
 If the RH wheels are equipped with the correct wheel nuts, no further action
is needed.
 If the vehicle is found to have the wheel nuts shown in Figure 2 and
Figure 4, continue to Step 3 for wheel nut replacement.
3. Place the vehicle on a lift and lift about halfway.
4. Remove the wheel nuts from the RH side front and rear wheel and tire assemblies.
5. Install NEW wheel nuts to both RH side front and rear wheel and tire assemblies
and torque to 112.55 N●m (11 kg-m, 83 ft-lb).
6. Lower the vehicle and proceed to claims information section below.
PARTS INFORMATION
Description
Part #
Quantity
NUT-ROAD WHEEL
40224-ZN50A
10
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
Campaign
(“CM”) ID
PC790
Description:
Op Code
FRT
Inspect the RH Side Lug Nuts Only
PC7900
0.2 Hr
Inspect and Replace RH Side Lug Nuts
PC7901
0.3 Hr
2/2
PC790