Dealer 37M9

AUDI DEALER COMMUNICATION
Repair Available – Service Action 37M9 / Exhaust Bracket
This notice is for: 
Dealer Principal
General Manager
Sales Managers


Date:
Issue:
Repair:
Affected Vehicles
Service Manager
Parts Manager
Service Advisor


Warranty Administrator
Technicians
February 03, 2021
An irregularity in the transmission case casting may cause incorrect seating of the
exhaust bracket connection. This can result in an uneven contact surface, and as a result
the bolts for the exhaust system bracket can become loose.

REPAIR AVAILABLE – February 04, 2021 - Install spacer washers to the exhaust
bracket

See ELSA/ServiceNet for complete repair & claiming instructions

Check daily campaign open inventory report or OMD for affected vehicles in
inventory
Repair every affected inventory vehicle before delivery to consumers.

Parts Allocation:



There will be no parts allocation due to the small number of affected vehicles.
Country
Beginning
Model
Year
Ending
Model
Year
Vehicle
USA
USA
2021
2021
2021
2021
RS6 AVANT
RS7
Vehicle
Count
20
24
*Counts reflect overall population; some vehicles may have already been repaired. Check Campaigns/Actions
screen in Elsa on the day of repair to verify that a VIN qualifies for repair under this action. Elsa is the only valid
campaign inquiry & verification source.
Notes:

Schedule owner repairs immediately

Owner mailing – February 2021
-END OF MESSAGE-
Ensure all dealership personnel are aware of this notice so they are able to address customer questions. Contact Warranty if you require
additional assistance. Direct press inquiries to Audi Public Relations.
Audi Customer Protection
37M9_DLR_LAUNCH