W20 Combo Phase2

Revised January 2021
Dealer Service Instructions for:
Customer Satisfaction Notification W20
Reprogram Powertrain Control Module
NOTE: Added additional model’s and years to campaign.
NOTE: Removed wiTECH note between step 9 and 10.
The Remedy is Available for Model Years Below
2017 - 2019 (KL)
2017 - 2018 (MP)
2017 - 2018 (BU)
2014
(KL)
2014
(PF)
2017
(UF)
Jeep Cherokee
Jeep Compass
Jeep Renegade (AWD)
Jeep Cherokee
Dodge Dart
Chrysler 200
NOTE: This campaign applies only to the above vehicle equipped with a 2.4L
engine (sales code ED6 or ED8 or EDD or EDE)
NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.
IMPORTANT: Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should also consider this requirement to apply to used vehicle
inventory and should perform this campaign on vehicles in for service. Involved
vehicles can be determined by using the VIP inquiry process.
 Copyright 2021, FCA US LLC, All Rights Reserved(kka)
Customer Satisfaction Notification W20 – Reprogram Powertrain Control Module
Page 2
Subject
FCA US has determined that 368,775 of the above vehicles may have an engine that
consumes more oil than usual under certain operating conditions like continuous stop
and go driving. The condition results when a combination of components with
certain manufacturing variances are present and the current engine calibration
strategy. While the condition is rare, some vehicles falls within the population where
such variances could cause an oil consumption issue. If the vehicle is subjected to a
low oil condition, the oil indicator lamp on the instrument panel cluster may
illuminate or you will notice an oil level below the dipstick crosshatch range
markings when checking your vehicle’s oil level as recommended in the Owner’s
Manual. If left unaddressed, a low oil condition can eventually result in a vehicle
stall.
Repair
Reprogram the Powertrain Control Module (PCM) on all of the above vehicles
involved, and check the oil level, add if necessary.
Parts Information
68218950AC
1 Quart Bottle, MS-6395, Oil, Engine SAE 0W-20 (MSQ 12)
Parts Return
No parts return required for this campaign.
Special Tools
The following special tools are required to perform this repair:
 NPN
wiTECH MicroPod II
 NPN
Laptop Computer
 NPN
wiTECH Software
Customer Satisfaction Notification W20 – Reprogram Powertrain Control Module
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Service Procedure
NOTE: The wiTECH scan tool must be used to perform this customer
satisfaction notification. If the PCM is aborted or interrupted during
reprogramming, it must be restarted. The PCM software must be at the latest
software calibration level after completing this customer satisfaction
notification.
1. Open the hood and install a battery charger. Verify that the charging rate provides
13.0 to 13.5 volts. Do not allow the charger to time out during the flash process.
Set the battery charger timer (if so equipped) to continuous charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt
meter may not be sufficiently accurate. Voltages outside of the specified
range will cause an unsuccessful flash. If voltage reading is too high, apply
an electrical load by activating the park or headlamps and/or HVAC blower
motor to lower the voltage.
2. Connect the wiTECH micro pod II to the vehicle data link connector.
3. Place the ignition in the “RUN” position.
4. Open the wiTECH 2.0 website.
5. Enter your “User id” and “Password” and your “Dealer Code”, then select “Sign
In” at the bottom of the screen. Click “Accept”.
6. From the “Vehicle Selection” screen, select the vehicle to be updated.
Customer Satisfaction Notification W20 – Reprogram Powertrain Control Module
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Service Procedure [Continued]
7. From the “Action Items” screen, select the “Topology” tab.
8. From the “Topology” tab, select the “PCM” module icon.
9. From the “Flash” tab, compare the “Current Electronic Control Unit (ECU)
Part Number” with the “New ECU Part Number” listed.
 If the “Current ECU part Number” is the same as the “New Part Number”,
proceed to Step 14.
 If the “Current ECU part Number” is NOT the same as the “New Part
Number”, continue with Step 10.
10. From the PCM tab, select the latest PCM flash part number. Read the flash
special instructions page. Select “OK” to continue.
11. From the flash ECU agreement page, agree to terms by checking the box.
12. Select “Flash ECU” and then follow the wiTECH screen instructions to complete
the flash.
13. Confirm the software is at the latest available calibration level.
14. Click “View DTCs”, select “Clear All DTCs”, click “Continue” and then click
“Close”.
15. Place the ignition in the “OFF” position and then remove the wiTECH micro pod
II device from the vehicle.
16. Remove the battery charger from the vehicle.
17. Check the oil level and add oil if necessary.
18. Close the vehicle hood.
Customer Satisfaction Notification W20 – Reprogram Powertrain Control Module
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Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will
be used by FCA to record Customer Satisfaction Notification service completions
and provide dealer payments.
Use one of the following labor operation numbers and time allowances:
Labor Operation
Number
Time
Allowance
Inspect PCM software
2018 MP/BU/KL
2019 KL
2017 MP, BU, KL, UF
2014 KL, PF
18-W2-01-81
0.2 hours
Inspect and Reprogram PCM
2014 KL Models Only
18-W2-01-82
0.2 hours
Inspect and Reprogram PCM
2018 MP/BU/KL
2019 KL
2017 MP, BU, KL, UF
2014 KL, PF
18-W2-01-83
0.3 hours
NOTE: See the Warranty Administration Manual, Recall Claim Processing Section,
for complete claim processing instructions.
Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on the
Service tab, then click on the description of this notification.
Customer Satisfaction Notification W20 – Reprogram Powertrain Control Module
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Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by mail. They are requested to schedule appointments for this service
with their dealers. A generic copy of the owner letter is attached.
Dealers are encouraged to consider alternative scheduling and servicing approaches
for this notification. This repair does not require hoists or other full service facility
special equipment and is a Chrysler Mobile Service approved repair.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles.
The owner’s name, address and phone number are listed if known. Completed
vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each campaign displayed can be sorted by:
those vehicles that were unsold at campaign launch, those with a phone number, city,
zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail delivery.
Dealers should also use the VIN list to follow up with all owners to schedule
appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was
obtained from the Department of Motor Vehicles of various states. Use of this information is
permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact
your Service and Parts District Manager.
Customer Service / Field Operations
FCA US LLC
This notice applies to your vehicle,
CUSTOMER SATISFACTION NOTIFICATION
Reprogram Powertrain Control Module
[Model Year and Model]
VIN XXXXXXXXXXXXXXXXX
W20
Dear [Name],
LOGO
At FCA US LLC, we recognize that the success of our business depends on the satisfaction of
our customers. We are constantly monitoring the quality of our products and looking for
opportunities to improve our vehicles even after they are sold. Because your long-term
satisfaction is important to us, we are contacting you on important improvements we would
like to make to your vehicle [1]. This will be done at no charge to you.
VEHICLE PICTURE
We are recommending the following improvements be performed on certain [2017 - 2019
Model Year (KL) Jeep Cherokee, 2017 - 2018 (MP) Jeep Compass, 2017 - 2018 (BU) Jeep
Renegade,2014 (KL) Jeep Cherokee, 2014 (PF) Dodge Dart, 2017 (UF) Chrysler 200] vehicles
equipped with a 2.4L engine.
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent
can
confirm
part
availability and help schedule an
appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.
QR Code
Get access to recall notifications,
locate your nearest dealer, and more
through this website or Mopar
Owner’s Companion App. You will be
asked to provide your Vehicle
Identification Number (VIN) to
protect and verify your identity.
DEALERSHIP INSTRUCTIONS
Please reference CSN W20.
WHY DOES MY VEHICLE NEED REPAIRS?
FCA US has determined that some vehicles may have an engine that consumes more oil than
usual under certain operating conditions like continuous stop and go driving. The condition
results when a combination of components with certain manufacturing variances are present
and the current engine calibration strategy. While the condition is rare, your vehicle [1] falls
within the population where such variances could cause an oil consumption issue. If your
vehicle is subjected to a low oil condition, the oil indicator lamp on your instrument panel
cluster may illuminate or you will notice an oil level below the dipstick crosshatch range
markings when checking your vehicle’s oil level as recommended in your Owner’s Manual. If
left unaddressed, a low oil condition can eventually result in a vehicle stall.
HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?
FCA US will provide a repair for your vehicle free of charge (parts and labor) that will address
the manufacturing variances that could lead to an abnormal use of excessive oil. To do this,
your dealer will inspect the software level of the Powertrain Control Module (PCM) in your
vehicle, and, if necessary, reprogram the PCM. The estimated repair time is about a half hour.
In addition, your dealer will require your vehicle for proper check-in, preparation, and checkout during your visit, which may require more time. Your time is important to us, so
we recommend that you schedule a service appointment to minimize your inconvenience.
Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction.
Thank you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 218004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.