PIT5790A
Service Bulletin Details
Public Details for: PIT5790A
This preliminary information communicates a concern where the radio will reboot when adjusting the volume intermittently and that engineering is investigating
Models from 2020
| 2020 CADILLAC CT6 |
| 2020 CHEVROLET COLORADO |
| 2020 CHEVROLET EQUINOX |
| 2020 CHEVROLET MALIBU |
| 2020 GMC CANYON |
| 2020 GMC TERRAIN |
Models from 2019
Bulletin No.: PIT5790A Published date: 12/18/2020 Preliminary Information PIT5790A Radio Resets Or Reboots After Changing Volume Or Volume Appears NonResponsive Then Changes Unwanted Models Brand: Model: VIN: Model Years: from Engine: to Transmissions: Cadillac CT6 2019 All VINs starting with LSG All All All Cadillac CT6 2019 - 2020 All VINs starting with 1G6 All All All Cadillac XT4 2019 All All All All Chevrolet Blazer 2019 All All All All Chevrolet Camaro 2019 All All All All Chevrolet Colorado 2019 - 2021 All All All All Chevrolet Equinox 2019 - 2021 All All All All Chevrolet Malibu 2019 - 2020 All All All All Chevrolet Silverado 2019 All All All All Chevrolet Volt 2019 All All All All GMC Canyon 2019 - 2021 All All All All GMC Sierra 1500 2019 All All All All GMC Terrain 2019 - 2021 All All All All GMC Acadia 2019 All All All All Involved Region or Country North America, Europe, Russia, Middle East, Israel, Palestine, Argentina, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Japan, Cadillac Korea (South Korea), GM Korea Company, China, Thailand, Australia/New Zealand, Egypt, Africa Additional Options (RPO) Equipped with IOS, IOU, or IOT Customers may comment on one or more of the following symptoms: • At times when changing the radio volume with the volume knob or steering wheel controls the radio may reset or reboot itself. While the condition is intermittent, when this occurs the condition will often be repeatable every time the volume is changed. • Condition At times the radio may not immediately respond to changing the radio volume, then 10+ seconds later volume changes. Because of thisdelayed response to volume changes, the customer may comment that the volume is changing on its own. The radio ma y freeze, reset, or reboot seconds or minutes after this condition occurs. These conditions may have been temporarily resolved by reprogramming radiosoftware or by radio replacement in a previous repair but would return at a later time exactly as they were occurring previously . Conditions that are not identical to what occurred prior to radio programming or replacement do not apply to this PI. Cause Unknown, Engineering is investigating the root cause of this concern. Correction: Engineering is analyzing parts, attempting to replicate and root cause the condition. Do not replace parts for this as it will not resolve the condition permanently. Once Engineering has identified the root cause this PI will be updated with any additional details available. Service Procedure: Note: Any recurring symptoms or conditions that are different than what occurred prior to radio programming or replacement do not apply to this PI. Refer to SI for additional diagnostics. Do not replace parts for these conditions as it will not provide any permanent correction. Obtain as many details as possible from the customer on what happened before, during, and after the concerns and submit a Field Product Report (FPR). If video of the condition is available, please include that in the FPR as well. If concerns occur that are not outlined in this PI then this PI does not apply, and the technician should continue their diagnosis of the customer’s concerns. Warranty Information Warranty Information For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base W arranty coverage), use the following labor operation. Reference the Applicable W arranties section of Investigate V ehicle History (IVH) for coverage information. Labor Operation 3487178 Description Labor Time Radio resets when volume is changed *This is a unique Labor Operation for Bulletin use only. Version History Version Modi ed 2 11/05/2020 - Created on. 12/17/2020 - Updated to add model years. © 2021 General Motors. All Rights Reserved. .3